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I like that it works directly with our cloud service. It allows patients to get reminders, confirm or change appointments and get notified when products are ready to be picked up.
I wish the dashboard was more user friendly. Such as removing patients from recalls, or changing their ways of contact and phone numbers. It would also be nice to navigate what patient's have been notified per account.
It is freeing up time on the phone with our front desk staff. It also has stopped us from having to mail out postcards which is saving us time and money in postage and supplies.