3CX Reviews

3CX is pretty much easy to use, both in the front end and in the admin end. Before, we tend to setup like for hours but now, we can get runing in just a few minutes. Not to mention their features... all of the are premium based and the cost? Very very minimal.

3Cx pretty much have everything however, would be better if they develop more on their SMS capabilites. I mean they send and recieve SMS but the guide on how to make it work is kind of vague and generic.

Distribution of calls and easy integrations of existing gateways that we are using.

What I like the best about 3CX is how simple to set up and use across multiple devices seamlessly allows you to take a call in your office or on the go without inconveniences or sacrificing audio quality.

Will improve how other contacts of your organization are displayed on the web app to simplify the process of searching for a coworker.

It solves the problem of calling people out of my country in a simple and easy way without any quality compromise.

Easy to install and you can connect with foreigners doest matter where are you, it also installable on windows and phone.

with 3cx only you can call, but can not text they should add features to text

connecting to people based in us

The call quality and record of previous calls and timings is great. Also Manager can listen recording dusring or after calls also and easy to transfer a call to colleagues is easy.

Sometime 3cx network is down like it shows destination busy or not connected. But it fixes very fast also

3cx provides another number to call customers so we don't have to ise our personal numbers and it is very professional. Senior can listen to our call recording is great feature so that they can give any feedback. The record of call time and duration is perfect.

It's very good as a solution to collaborate with colleagues and easy to use. It acts as a replacement for a physical phone on a mobile or PC.

I have no complaints about the software.

Having a physical phone cuttings costs on purchasing physical devices.

Flexibility: 3CX can be hosted on-premises, in a private cloud, or directly by 3CX, providing options to suit various business needs.

Cost-Effective: It often offers a more affordable solution compared to traditional phone systems, with scalable pricing to fit different organizational sizes.

Ease of Integration: 3CX seamlessly integrates with existing networks and various devices, including Windows, Linux, Android, or iOS.

User-Friendly Interface: The intuitive design makes it easy for users to navigate, reducing the learning curve for new users.

Enhanced Collaboration: Features like video conferencing, instant messaging, and presence information enhance collaboration within teams.

Robust Security: 3CX emphasizes security with strong encryption and regular updates, providing peace of mind regarding data integrity.

Environmental Considerations: By promoting VoIP and reducing the need for physical hardware, 3CX also appeals to environmentally conscious businesses.

Open Standards: Its compatibility with the SIP protocol allows integration with various popular service providers, making it a versatile option.

Strong Support: 3CX offers extensive online documentation, community forums, and direct support, providing ample resources for troubleshooting and learning.

Innovative Features: With continuous updates and the introduction of new features, 3CX stays ahead in providing modern solutions for communication needs.

While it's possible that some individuals might have specific concerns or face challenges, these can often be addressed through proper setup, customization, or support from a 3CX partner.

I use 3CX at ECOLOR Technologies, and it's a game-changer for us. It helps us stay connected through voice and video calls, even when we're not in the office. We save money on our phone bills, and it's easy to use with our existing tools and systems. Our customer support has improved, and it's easy to change things as our business grows. 3CX makes communication simple and efficient, and that's great for our business.

I can listen to call recordings accurately and with ease

Sometimes numbers take a bit of time to show on the desktop extension if I have used the app to make a call.

It would be nice if the calls done via the app would reflect on the web extension a bit faster than usual and vice versa

I am using 3CX to improve the quality of calls made by my colleagues and me. I have realized that 3CX helps us listen to our calls and use those records to improve the service offered to our customers.

Good call quality, features easy to use and manage. Possibility of use by browser. Lightweight and doesn't weigh down your computer's performance.

Sometimes it conflicts with microsoft teams, commands like pull link sometimes don't work, I don't know if it could be something in the configuration, material on the site is a little confusing, could be better to facilitate the experience.

Customer service, the ease of being a digital center makes configuration and use easier.

What I like about 3cx was it is pretty simple straight forward tool to connet with my client and customers. I can gave it an 8 points. Outbound and inbound call are pretty much easy to deal with using 3CX, it has easy option put the call on a brief hold. Also, it has a user friendly troubleshooting steps when it has an issue and most of all 3cx has good quality during conversation.

3cx has it downside only for tagging of each contact. It has no tagging option after every contact and you need to document every call that you receive from 3cx. However, it is understandable since it has link itself to our second tool which is Intercom.

Switching from hard phone to soft phone system such as 3CX enables our team to improve productivity, communication and collaborative working. I barely experience issues with 3cx. It made my work load smooth, giving me chance to do the next outbound call that I need to perform. It has phone recording, which enable our teams to work more efficiently.

The 3cx is very helpful for my agent and the company that needs it. This is a beneficial and friendly tool. One-click always to reach our agents. This is a management tool.

Actually none. If there's a problem or dislike, it's minimal. Nothing serious about this. This is a good and friendly tools. Nothing to say because it's almost perfect.

For my agents. We solved the problem regarding attendance issues, meetings and coaching. Sometimes once I have a coaching 1on1 with my agent, this is good for coaching.