3CLogic Reviews

We have been working with 3CLogic for several years as our primary phone provider. Their integration with ServiceNow has been invaluable and their capability to grow and adjust along with ServiceNow upgrades has allowed us to remain on a fast update process. We have implemented numerous custom projects to align with client needs and they have been very responsive to requests and requirements.

Additional API options would be desirable.

The main business problem 3CLogic has solved for us is being able to quickly implement new clients with both phone and ServiceNow case projects. We have been able to implement a new client in a matter of days, and changes can be done in hours or even minutes.

3C Logic has been Fantastic for our call center operation. We have used and reviewed several of their competitors, they blow away the competition. The format is easy for the reps to use and learn. The analytics that they provide are second to none and they get down into the details that help to make the business run better. Their customer support is incredible. They are quick to respond, always willing to help, and follow up afterwards to make sure that the solution resolved the problem completely.

With 3C Logic being a Cloud based product, lag can sometimes occur. This is true with any system that is cloud based. When we decided to go with 3C Logic we weighed that out, but the down time is so rare it didn't make sense to buy a stand alone dialing system. In fact, 3C is up and working way more often than our previous onsite system was.

3C Logic does a great job keeping customers and their products up to date with the latest versions of their software. We so rarely have a problem that it's tough to think of one.

Staff is amazing- attentive, supportive, flexible-- always there when you need them to help drive the project through to success.

No dislikes ! No complaints at all......

3CLogic is by far the best option available in the space. If you are looking for a great product and a great team to implement your call center solution, look no further- 3CLogic is it!

3CLogic was the first call center to be set up and run by an individual Business department inside or organization. We simply could not have done it without the tools that 3CLogic call center provided. It enabled us to gather a full team of customer focused agents for the HR department that have been fully functional and available to take support calls, since day one of our launch. Just amazing...

From start to finish, the project implementation was simple and low maintenance. The project manager and dev team ensured our admins and agents were properly trained so they could start utilizing the system on day 1. Any minor issues that arose were swiftly taken care of and solutions were provided so we could continue our work.

I have no downsides to 3CLogic at this time.

Going live with 3CLogic during the COVID-19 pandemic has truly brought a great way to interact with our employees while we are continuing to serve the employee base from an HR perspective - all while working from home. We previously did not have a system to handle calls as such, so the 3CLogic solution really improved this experience!

Easy to make changes on the fly, switch over from old phone system was seamless.

Being new to Telecommunications software , learning the console is a little daunting, but Technicians are super responsive to my newbie questions

We are not able to report in real time on each technician for training, man power count and When Service Desk becomes busy we are able to compensate with more technicians to quickly get on the phones and serve our customers better. We can give them How to do while waiting on hold for next technician to answer. Text to talk is very handy, Some of the voices used can be a little robotic.

Connectivity with ServiceNow and presenting all relevant data in a single window to the call centre agent.

Flexibility of changing the IVR real time.

Real time configuration of call flows by the system admin vs logging a ticket to IT.

Reliable and cloud based solution.

We are getting to grips with reporting and we feel there is somewhat of a limitation on live dashboards.

Need greater ability to configure agent console.

We have insourced our IT Service Desk and needed a modern call centre solution which integrated with our ServiceNow ticketing system.

In the first 2 weeks, we went from a 65% Calls Handled Rate to a 90+% Calls Handled Rate on our IT ServiceDesk. That is what you call results.

As someone not coming from a Call Center background, the amount of options, metrics, and new terminology is quite daunting. However the 3CLogic Team has been very responsive in answering questions, showing us how to make certain types of changes, etc. Very often responding in a matter of a few minutes.

We had way too many missed calls and voice mails happening. We needed an actual Call Center System to give us more flexibility with what we could do and true metrics to analyze and learn what we needed to do better. 3CLogic has given us that. Our agents were easily able to learn how to handle incoming calls. The 3CLogic Team guided us through every step of implementation and taught us how we could make adjustments on our own as we went. Since going live, we have called support with minor issues and/or questions and the calls have been handled very quickly. Overall extremely happy.

The ease of transitioning from our old CTI/IVR to 3CLogic's was simple and effective. No impact to our customers was noted, with only the agents being aware of the difference, which is enormous. The Project Manager, Varun Nalla, was responsive and worked to understand our environment, its nuances, and efficiently addressed our needs. Moving to a new system has its challenges, mainly the learning curve. However, with the continued assistance from help desk support and Varun's assistance, we have managed to adjust quickly. Being responsive to ensuring we are finding resolutions, even helping us understand the system. 3CLogic was selected after evaluating multiple other companies, and we are not sorry we went with them.

The Dashboard, is my biggest disappointment. Not being able to customize it to my needs and the overall clunkiness. They are working on a Beta version to improve the Dashboard, which I hope to have access to soon. The main features I require are being able to customize the data, columns and windows to our needs, then share with other managers in or remote locations.

Being able to integrate with ServiceNow as our main reason for selecting 3C, its integration is far better user experience. Simplicity is key, being able to easily transition from a clunky system to 3C is important for our business. No impact to our customers was a great experience.

Ongoing troubleshooting as we are still in Phase 1 of our deployment. Much of what we have experienced thus far has been an issue on our end, such as our network bandwidth and user error.

3cLogic is an all encompassing dialer that will cover all of your call center needs, there customer support team is AMAZING!!!! Thanks Zoe

There are so many features it takes a little time to figure everything out

Best Dialer for any call/contact center, although it is a little tricky to learn there support team is second to no one. They are always quick to respond and remedy the situation and with great follow-up after the fact.

We were using 2 different systems at one point and since the switch to 3cLogic we have all of the features that we need all in 1 centralized location.

As an IT Project Manager implementing this for our client I have been very impressed with 3C Logic as a product and as an organisation. The front end of the telephony system is straightforward to use and very easy to understand from a user point of view and our client transitioned to this product easily.

When we have needed support from 3C Logic they have been very quick to respond and help solve any issues or answer any questions we had. The platform has been reliable too which is of great benefit to us as an ICT provider.

Nothing - however I am not an everyday user of the system, but nothing has been flagged to me by our client that they dislike.

I would recommend 3CLogic to other clients.

The ability to scale the solution in small pieces to reflect the expansion of our call centre has been of great benefit.

Linking the product with our clients CRM has been of great benefit and we are currently going through an enhancement with 3C to further streamline the integration with our CRM