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1WorldSync Reviews

User Rating

4.6/5 (Based on 72 Ratings)

Rating Distribution

  • Excellent

    72.2%
  • Very Good

    20.8%
  • Average

    4.2%
  • Poor

    1.4%
  • Terrible

    1.4%

User Sentiments

Excellent Customer Service, Helpful Training Resources, Data Synchronization Capabilities, Improved Data Accuracy

Occasional System Slowdowns, Complex Navigation, Non-Specific Error Messages, Limited Playlist Options

Do You Use 1WorldSync?

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Review Summary

User reviews of 1WorldSync highlight its strengths in customer service and support, with users consistently praising the responsiveness and knowledge of the technical team. The platform's ease of use and ability to manage product data across multiple retailers are also frequently commended. However, some users express frustration with the complexity of the system, particularly when dealing with validation errors and navigating the interface. While the platform is generally seen as valuable, its lack of clear instructions and inconsistent performance can lead to challenges for users.

Pros

  • Customer service is excellent and very responsive.
  • The platform is userfriendly and easy to navigate.
  • 1 World Sync is the industry leader in data pools.
  • Technical support is helpful and resolves issues quickly.

Cons

  • The system can be slow and has frequent errors.
  • Validation errors are difficult to troubleshoot and resolve.
  • The new version is not as intuitive as the classic version.
  • There is a lot of required information to fill in.

AI-Generated from the text of User Reviews

Reviews
DN

Dan N

January 22, 2024 Source: G2.com
"Longtime User's Review of 1WorldSync"
What do you like best about 1WorldSync?

The Enhanced user experience (versus the Classic version) is a much-valued experience. Very intuitive and user-friendly. There are prompts and help at your fingertips and the Playlist feature is truly a time saver. Also, the search feature is a must-have--it makes searching for particular fields easy.

What do you dislike about 1WorldSync?

I wish there were more Playlist options--especially Kroger (one I use frequently). I also wish there was more in-depth information about certain errors. Most errors are explained (and even shown exactly where they are), but sometimes I get an error and cannot find where the field is located. Also, if an item is submitted but not accepted for some reason, sometimes there is little information about the reason. Fortunately, the 1WorldSync support is very helpful.

What problems is 1WorldSync solving and how is that benefiting you?

The Playlist feature is one that has sped up and improved my data so much. I can't fully explain how simple it is to just pull down a playlist for a particular vendor and see exactly what fields I need to complete.

Read more
ML

Michelle L

December 13, 2023 Source: G2.com
"1WorldSync - Support Throughout the Organization Deserves a Big Thank You!"
What do you like best about 1WorldSync?

Sun-Maid® MDG reached our goal of 100% on our dashboard. This is a team effort not just here at Sun-Maid® & Plum Organics®, but also at 1WorldSync. We want to thank all of you for your support throughout our journey to this point. We could not have done this without our account representatives past/present and the amazing technical support.

What do you dislike about 1WorldSync?

The downside (dislike) is having PreProd Maintenance on Friday afternoons when many projects are wrapping up.

What problems is 1WorldSync solving and how is that benefiting you?

1WorldSync is benefitting Sun-Maid® & Plum Organics® by data syncing our content and images to our many customers in a timely fashion. This portal is our single source of truth for content.

Read more
AU

Anonymous User

October 30, 2023 Source: G2.com
"Great support from technical service team, intuitive, seamless process and great CSM relationship"
What do you like best about 1WorldSync?

The flexibility, reporting features and ease of use.

What do you dislike about 1WorldSync?

Not really downside, but would like to see defintions for attribute requirements

What problems is 1WorldSync solving and how is that benefiting you?

Assisting with building a business case for PIM implementation

Read more
LC

Lori C

October 13, 2023 Source: G2.com
"1WorldSync is great!"
What do you like best about 1WorldSync?

The validation feature and playlists make it easier to input the correct information.

What do you dislike about 1WorldSync?

There is almost too much information that can be entered.

What problems is 1WorldSync solving and how is that benefiting you?

Playlist has helped tremedously. Also the helpdesk is amazing.

Read more
MA

Martha A

October 5, 2023 Source: G2.com
"Great experience, system is user friendly, full of capabilities required for Industry"
What do you like best about 1WorldSync?

Easy to navigate, offers solutions. Excellent technical team response time

What do you dislike about 1WorldSync?

Sometimes response time is too much, especially when saving changes

What problems is 1WorldSync solving and how is that benefiting you?

Integration with Customers

Read more
AU

Anonymous User

October 4, 2023 Source: G2.com
"1 World Sync"
What do you like best about 1WorldSync?

How easy it is to use. The abundance of Product information that you can publish.

What do you dislike about 1WorldSync?

Validation errors are somewhat complicated to find the fix for.

What problems is 1WorldSync solving and how is that benefiting you?

By creating better data for Household customers it is benefiting my brand by increasing sales

Read more
WC

Wendy C

October 4, 2023 Source: G2.com
"Help desk is very helpful with error messages."
What do you like best about 1WorldSync?

Error message let you know exactly what information needs to be filled out.

What do you dislike about 1WorldSync?

When info is published from a data pool and the help desk cannot help because Syndigo is not very helpful.

What problems is 1WorldSync solving and how is that benefiting you?

Any time I don't understand the error message, the help desk can help direct me.

Read more
af

anthony f

August 29, 2023 Source: G2.com
"Excellent support system for easy entering"
What do you like best about 1WorldSync?

The service may seem daunting or complicated at first, but this is no need to fear. excellent customer service team for immediate phone support, as well as sufficient guides online.

What do you dislike about 1WorldSync?

it definitely is a bit complicated at first with a lot of rules and screens, maybe have more on screen indicators and explanations to how to do certain tasks or such.

What problems is 1WorldSync solving and how is that benefiting you?

easier transparency and entering of goods between vendor and retailer.

Read more
AU

Anonymous User

August 21, 2023 Source: G2.com
"KW"
What do you like best about 1WorldSync?

Good Support Team. They resoleve all the issues.

What do you dislike about 1WorldSync?

Removed Classic View which was more familiar to me

What problems is 1WorldSync solving and how is that benefiting you?

We do not encounter problems

Read more
CE

Cathy E

July 18, 2023 Source: G2.com
"Easy to navigate, appropriate requirements for industry. All my information is in one place,"
What do you like best about 1WorldSync?

We have been a customer of 1 World Sync for many years. I personally have worked with the product for 8 years. It is so easy that I'm 90% self taught. I did find a couple of live classes that were very helpful. We use a URL for images so my job is 1 and done. If the image is updated, it will show instantly. We have an Inhouse studio, so we don't use that service.

What do you dislike about 1WorldSync?

Guessing which Playlist to use to get all of my fields.

What problems is 1WorldSync solving and how is that benefiting you?

1 place for all of the products

Read more

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