SaaS Glossary - Essential Terms Defined

Persistent chat lets you create topic-based discussion rooms that persist over time. Persistent chat rooms are where you can communicate and collaborate with a group of people who have a common area of interest.

Purchase order management is an internal procurement process adopted by organizations to ensure that each and every purchase is necessary, justified and optimized for costs. Many organizations have well-established purchase order management policies to ensure that employees follow standard operating procedures before purchase orders are executed. Purchase order management also ensures that retailers maintain an audit trail, which can support better supplier relationships with increased transparency. Increased flexibility with suppliers is also facilitated by a purchase order management system, supporting flexible purchase orders: there is no need to re-raise orders for incomplete deliveries, as the system permits receipt of additional deliveries. As we move into the era of automation, auto...

A queue is the duration of time when something is ready to be worked on, but is waiting for someone to work on it, called wait time or queue time. These queues and delays build up across the whole system of tasks and resources, from the beginning of a project to the end, and make our projects take much longer.

Quotation or a proposal is one which establishes a contractual relationship. A quotation is a supplier`s response to a request by a prospective customer - one legal entity offers a contract to another. The supplier is legally bound to the conditions of his quotation.

A Q&A is the closest thing to a conversation in the social media space – a host answers questions asked by followers. Questions are usually asked by texts and answered by the host via video.

An estimate, as the name implies, is a rough estimate of how much anything would cost. A construction contractor, for example, may collaborate with the customer to determine their requirements. They'll then go over the resources and materials required to complete the project. Finally, they'll allocate prices, which they normally do by soliciting quotes from other vendors.

An online rich-text editor is a web browser interface for editing rich text that displays a "what-you-see-is-what-you-get" (WYSIWYG) editing area to the user. The aim is to make it easier for users who want to express their formatting in the correct HTML markup.

Reward System is an” integration of the sources and the course of actions that inform the selection of a mix of rewards aimed at facilitating the attraction and retention of employees, and to encourage employees’ effort, cooperation as well as willingness to learn new skills and to adapt to change.

Social media provides organizations with the ability to tell their story, connect with audiences, and expand their influence. Successful social media response strategies not only promote your goals but feel authentic and welcoming to those you're trying to reach. The management of such responses is called Response management.

The method of hiring and choosing staff is referred to as recruitment management. It entails tasks such as posting work ads to recruit candidates, updating application forms, and arranging interviews. Automation is often added to a recruitment management system, standardizing, simplifying, and speeding up the recruitment and selection process.