SaaS Glossary - Essential Terms Defined

Online payment refers to money that is exchanged electronically. Online payment usually is the transaction that results in transfer of monetary funds from the customer bank or credit card account to your bank account.

Onboarding tools are tools that are designed to make the user onboarding process easier. They help new users learn how to use your product by streamlining, guiding, and introducing them to it. Determine which aspects of your onboarding experience need to be improved first before deciding what sorts of onboarding solutions you require.

Offline time tracking is the time tracking feature that is used to track the time at work, productive time, and idle time when the employee is working without an internet connection.

An outbound call center deals exclusively with outbound calls. The call center calls the customer – for example to inform him about the latest offers or to sell something.

Managing a homeowner’s association (HOA) includes many financial management tasks for your clients. From paying invoices to balancing the booksIn HOA accounting, online banking integration (also known as bank reconciliation) refers to the process of linking each of your clients’ financial accounts to one place. For example, let’s say your client uses one bank or credit union to manage its reserve fund, and another financial institution for its general operating fund. With banking integration, you can add each account to your association management software’s dashboard. This means you only need to login to one location to view all of your clients’ accounts.

Onboarding refers to the process of welcoming new customers, ensuring that their questions or concerns are answered, and providing new products and services as needs arise. Onboarding can take many forms, depending on the company, from welcoming calls to user groups to training sessions. Many companies struggle with both the coordination of onboarding measures and their execution through various divisions, despite the fact that it is widely regarded as a requirement for maintaining customers and deepening their relationships.

Order entry is the actions needed to record a customer's order into a company's order handling system. Once this information has been entered, it is typically reclassified internally as a sales order. The information in the sales order is then used to schedule all of the activities needed to fulfill the customer's order, which may include materials procurement, production, warehousing, picking, shipment, and invoicing. The order entry function is usually the responsibility of the sales and marketing function. An order management system is a single unified platform that helps manage inventory, automate the order-to-cash cycle and facilitate better communication between teams. The platform automatically stores orders received, keeps a track of inventory levels and raises the required sales o...

Predefined templates are document samples that have been pre-formatted and contain the most important layout and design features. To build a final draft, they can be filled with graphical and textual material. A template is a predetermined unit that is used to create document layouts, websites, brochures, or newspaper pages.

A performance metric is simply a measurement of performance. When managing a project, you can choose to use project performance metrics to track progress. Metrics are selected based on the goals of the project and critical factors for success.

Percent complete tracking is a way to track project progress and is an important part of how to manage a project. A project's percent complete refers to how far along you are with any given mission (or the project overall).