ZooM SFA vs Oracle Field Service Cloud Comparison

87% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

ZooM SFA

Field Service Management Software

4.6 389 user ratings

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88% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Oracle Field Service Cloud

Field Service Management Software

4.2 141 user ratings

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Overview

Description

Zoom SFA field force management and automation software helps in real-time job tracking as well as job optimization. Route optimization helps in determining the most cost-effective route for performing the task assigned. The software comes designed using robust reporting tools that will allow you to send status reports about the task on an instantaneous basis with the necessary feedback. The available data-driven smart analytics help in assessing and analysing the workforce performance. Users will find this field service management software very useful in doing invoicing, billing, document management and in monitoring the attendance. It supports application synchronization & has multiple add-ons. Read more

Oracle Field Service Cloud is a Field Service Management Software. Deliver better service experiences while increasing the efficiency and effectiveness of your field organization. Automate field service scheduling and optimize work based on your unique requirements, all while maintaining a real-time view of your field force. Empower your mobile workforce with AI and machine learning capabilities, web-based and mobile applications, and flexible, intuitive collaboration tools. Read more

Pricing Options

Free Trial Not Available
Starts at $24.00.

Free Trial Not Available
Offers Custom plan.

SW Score & Breakdown

87% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

92%
Reviews

76%
Momentum

61%
Popularity

74%

88% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

95%
Reviews

80%
Momentum

62%
Popularity

66%

Features

Total Features	9 Features	11 Features
Common Features for All	Analytics (Workforce) Helps you track and analyse the performance of the workforce Attendance Management Helps to manage employee attendance or workforce presence in the workplace to reduce employee downtime Billing and Invoicing This feature helps in issuing and handling the invoice and bills. Claims Management Helps to organize and keeping track of insurance claims and as such claims made by patients. Compliance Management Helps in making an assessment of risks, ensures policy comprehension and that policies/procedures are being followed Digital Signature A facility to capture digital signature in a secure format Document Management Ability to store and manage various information and documents in electronic format. Inventory Management Helps in recording inventory to optimize and fulfill the requirement. Job Scheduling Helps in allocating jobs to the right person at the right time Offline Reporting Helps you to save the data offline and synchronize as soon the device connects to the internet Real-time Job Tracking Allows you to view your workforce in real time and improve strategy Reporting Sends instant status reports about the task with customer feedback Route Optimization Determines the cost efficient route to perform the order + 6 More - Show Less	Analytics (Workforce) Helps you track and analyse the performance of the workforce Attendance Management Helps to manage employee attendance or workforce presence in the workplace to reduce employee downtime Billing and Invoicing This feature helps in issuing and handling the invoice and bills. Claims Management Helps to organize and keeping track of insurance claims and as such claims made by patients. Compliance Management Helps in making an assessment of risks, ensures policy comprehension and that policies/procedures are being followed Digital Signature A facility to capture digital signature in a secure format Document Management Ability to store and manage various information and documents in electronic format. Inventory Management Helps in recording inventory to optimize and fulfill the requirement. Job Scheduling Helps in allocating jobs to the right person at the right time Offline Reporting Helps you to save the data offline and synchronize as soon the device connects to the internet Real-time Job Tracking Allows you to view your workforce in real time and improve strategy Reporting Sends instant status reports about the task with customer feedback Route Optimization Determines the cost efficient route to perform the order + 8 More - Show Less

Technical Details

Organization Types Supported	Large Enterprises Medium Business Small Business	Large Enterprises Medium Business Small Business
Platforms Supported	SaaS/Web/Cloud Mobile - Android Mobile - iOS Installed - Windows	SaaS/Web/Cloud Mobile - Android Mobile - iOS Installed - Windows
Modes of Support	24/7 (Live rep) Business Hours Online	24/7 (Live rep) Business Hours Online
API Support	NA	Available

Reviews & Ratings

User Rating	4.6/5 389 user ratings	4.2/5 141 user ratings
Rating Distribution	Excellent 65% Very Good 29.3% Average 4.6% Poor 0.8% Terrible 0.3%	Excellent 46.1% Very Good 33.3% Average 17.7% Poor 2.1% Terrible 0.7%
User Sentiments	Not Available	Ease of Use, Efficient Workflow, Data Organization, Comprehensive Features System Instability, Slow Performance, Navigation Complexity, Limited Customer Support
Review Summary	Not Available	Oracle Field Service Cloud is generally well-received by users, with many positive reviews highlighting its robust scheduling and dispatching capabilities, ease of use, and ability to enhance field service operations. It is praised for its comprehensive features such as work order management, inventory tracking, and customer relationship management. However, some users have expressed concerns about its pricing and occasional technical issues. Overall, Oracle Field Service Cloud seems to be a reliable and user-friendly solution for field service management, with a strong focus on streamlining operations and improving efficiency.
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Pricing

Pricing Options	Free Trial Not Available Starts at $24.00.	Free Trial Not Available Offers Custom plan.
Pricing Plans Monthly Plans Annual Plans	Basic $30.00 $30.00 per user / month Pro $27.00 $27.00 per user / month Enterprise $24.00 $24.00 per user / month	Oracle Field Service Cloud Custom
	View Detailed Pricing	View Detailed Pricing

Alternatives

	Easy Field Services ZooM SFA Vs Easy Field Services Salesforce Field Service 4.5 358 ratings ZooM SFA Vs Salesforce Field Service Fieldd 5 8 ratings ZooM SFA Vs Fieldd Field Force Tracker 4.2 19 ratings ZooM SFA Vs Field Force Tracker Smart Service 4.3 128 ratings ZooM SFA Vs Smart Service	Fieldd 5 8 ratings Oracle Field Service Cloud Vs Fieldd Easy Field Services Oracle Field Service Cloud Vs Easy Field Services Service CRM Oracle Field Service Cloud Vs Service CRM Salesforce Field Service 4.5 358 ratings Oracle Field Service Cloud Vs Salesforce Field Service ServiceWorks 3.8 85 ratings Oracle Field Service Cloud Vs ServiceWorks
	View All ZooM SFA Alternatives	View All Oracle Field Service Cloud Alternatives