Zoho Survey vs GetFeedback Comparison

92% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Zoho Survey

Survey/ User Feedback Software

4.6 1,146 user ratings

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92% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

GetFeedback

Survey/ User Feedback Software

4.5 300 user ratings

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Overview

Description	Zoho Survey is an user-friendly survey software based on cloud, designed for freelancers, small to mid-size businesses, large enterprises, NGOs and more. It is loaded with all the essential features and intuitive tools that help to build surveys, reach to the target audience and gain real-time analytical data, which provide you with valuable insights so that you can take smarter decisions. Zoho Survey can be integrated with Google Docs, Zoho CRM, Campaigns, SalesIQ and MailChimp. It is competitively priced, apart from the free trial version, prices for the Standard, Premium and Enterprise editions are well justified according to the features. Read more	GetFeedback is a valuable tool for companies to capture the feedback of their customers at every step of the customer journey. This helps organisations take action according to critical feedbacks received and introduce necessary changes to improve customer satisfaction. One of the best features of GetFeedback is the provision to be implemented across multiple channels, such as marketing and relationship management. The tool also allows all customer responses to be fed into Salesforce. Users can hence have a central repository of actionable data. This data can then be actively used to create better workflows and event triggers so that potential issues can be handled on time. The dashboard feature makes it even easier to capture a bird’s eye view of the survey results and spot future trends. Read more
Pricing Options	Free Trial Available Starts at $25.00. Offers Free-forever plan.	Free Trial Available Offers Custom plan.
SW Score & Breakdown	92% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more 99% Reviews 96% Momentum 68% Popularity 66%	92% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more 98% Reviews 87% Momentum 69% Popularity 77%
SaaSworthy Awards	# 3 Highly Rated # 9 Highly Rated	# 11 Highly Rated # 8 Fastest Growing

Features

Total Features	16 Features	15 Features
Common Features for All	360 Degree Feedback Captures and centralizes a holistic feedback of the target audience that helps in making business decisions. Custom Survey URLs Enables you to create an URL for the survey that is easy to remember so that the respondents can get access to the link Data Analysis Tools Analyze feedbacks collected from both structured and unstructured sources in real-time Email Distribution This feature lets you send a custom email invitation for the survey to the respondents Embeddable Survey It enables you to directly include your surveys on your own website Kiosk Survey This feature lets you run your survey on a dedicated survey kiosk, such as on a tablet or iPad Mobile Survey A feature that optimizes your surveys for Android, iPhone, iPad so that you can create and deploy surveys on the go Multiple Question Types These question patterns are aimed at collecting statistical data from the respondents with accuracy Offline Response Collection This feature lets you store all the collected data locally on the tablet, smartphone and mobile devices without the access of internet Online Survey Lets you run your survey through email, social media platforms, web forms, polls, quizzes and posts Question Branching Allows respondents to screen questions and give answer to the relevant questions only Question Library Saves the FAQs into a question library, from where you can instantly pick and add them to new surveys Site Intercept Survey Captures value from your website visitors with targeted, engaging messages Skip Logic It hides the irrelevant pages or questions based on previous responses. Support Audio / Images / Video Includes audio/ video/ images into the survey questionnaires to make it interactive Survey Templates Survey Templates consist of a complete set of questions using which you can start building surveys without spending much time. + 13 More - Show Less	360 Degree Feedback Captures and centralizes a holistic feedback of the target audience that helps in making business decisions. Custom Survey URLs Enables you to create an URL for the survey that is easy to remember so that the respondents can get access to the link Data Analysis Tools Analyze feedbacks collected from both structured and unstructured sources in real-time Email Distribution This feature lets you send a custom email invitation for the survey to the respondents Embeddable Survey It enables you to directly include your surveys on your own website Kiosk Survey This feature lets you run your survey on a dedicated survey kiosk, such as on a tablet or iPad Mobile Survey A feature that optimizes your surveys for Android, iPhone, iPad so that you can create and deploy surveys on the go Multiple Question Types These question patterns are aimed at collecting statistical data from the respondents with accuracy Offline Response Collection This feature lets you store all the collected data locally on the tablet, smartphone and mobile devices without the access of internet Online Survey Lets you run your survey through email, social media platforms, web forms, polls, quizzes and posts Question Branching Allows respondents to screen questions and give answer to the relevant questions only Question Library Saves the FAQs into a question library, from where you can instantly pick and add them to new surveys Site Intercept Survey Captures value from your website visitors with targeted, engaging messages Skip Logic It hides the irrelevant pages or questions based on previous responses. Support Audio / Images / Video Includes audio/ video/ images into the survey questionnaires to make it interactive Survey Templates Survey Templates consist of a complete set of questions using which you can start building surveys without spending much time. + 12 More - Show Less

Technical Details

Organization Types Supported	Freelancers Large Enterprises Medium Business Small Business	Freelancers Large Enterprises Medium Business Small Business
Platforms Supported	SaaS/Web/Cloud Mobile - Android Mobile - iOS	SaaS/Web/Cloud Mobile - Android Mobile - iOS
Modes of Support	Business Hours Online	Business Hours Online
API Support	Available	Available

Reviews & Ratings

User Rating	4.6/5 1,146 user ratings	4.5/5 300 user ratings
Rating Distribution	Excellent 63.4% Very Good 30.5% Average 5.3% Poor 0.3% Terrible 0.5%	Excellent 62.7% Very Good 29.7% Average 7% Poor 0% Terrible 0.7%
User Sentiments	Ease of Use, Extensive Customization Options, Extensive Integrations, Comprehensive Survey Templates Limited Free Plan Features, Outdated User Interface, Slow Customer Support, Mobile Application Issues	Ease of use, Seamless Salesforce Integration, Intuitive User Interface, Professional Survey Design Limited Customization, Lack of Multilingual Support, Expensive Pricing, Limited Offline Functionality
Review Summary	Users generally find Zoho Survey to be a user-friendly and comprehensive survey software with an intuitive interface and a wide range of features. It is praised for its ease of use, customization options, reporting capabilities, and strong customer support. However, some users have reported occasional technical glitches, limited data analysis capabilities, and a need for improvement in mobile app functionality. Overall, Zoho Survey is considered a reliable and feature-rich survey tool suitable for businesses of various sizes and needs, with positive feedback on its user-friendliness, customization, and reporting capabilities.	Reviewers appreciate GetFeedback's user-friendly interface, customizable surveys, and robust reporting capabilities. They also praise its ability to gather feedback from various channels, including email, web, and social media. However, some users have reported occasional technical glitches and a slightly complex setup process. Overall, reviewers find GetFeedback to be a valuable tool for collecting and analyzing customer feedback, helping businesses improve their products and services.
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Pricing

Pricing Options	Free Trial Available Starts at $25.00. Offers Free-forever plan.	Free Trial Available Offers Custom plan.
Pricing Plans Monthly Plans Annual Plans	Free Free Plus $25.00 $35.00 per month PRO $35.00 $49.00 per month Enterprise $75.00 $109.00 per month	Essentials Custom Pro Custom Ultimate Custom
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Alternatives

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