Zoho Analytics (Zoho Reports) vs Zendesk Explore Comparison

92% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Zoho Analytics (Zoho Reports)

Business Intelligence Software

4 1,159 user ratings

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Zendesk Explore

Business Intelligence Software

4 27 user ratings

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Overview

Description	Zoho Analytics (formerly, Zoho Reports) is a self-service business intelligence and analytics platform that helps you easily analyze your business data, and create insightful reports and dashboards for informed decision making. Transform huge amounts of raw data into actionable reports and dashboards. Zoho Analytics has deep expertise in catering to SMBs' BI and analytical requirements and, moreover, delivers them at an attractive price point. Get a powerful BI, reporting and analytics tool in your own brand name embedded within your own product, application, portal, or website. Read more	Zendesk Explore aims to enhance customer experience by improving the customer support process. With Zendesk Explore’s set of customer service tools, you can integrate data from any channel to enable you to measure customer experience, as well as work out where you can improve. With Zendesk Explore, you can bring together support data from email, phone, live chat, and social media to ensure you have all your analytics in one place. With the solution’s built-in analytics dashboard, you can see how your customers have been interacting with your brand, as well as get an overview of the performance of your customers support team, and track any customer support goals you may have. Zendesk Explore has different charts and dashboards for different purposes such as operational metrics and KPIs, along with customization options so you can adapt them to your own needs. Read more
Pricing Options	Free Trial Available Starts at $24.00. Offers Free-forever plan.	Free Trial Available Starts at $49.00.
SW Score & Breakdown	92% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more 92% Reviews 97% Momentum 65% Popularity 80%
SaaSworthy Awards	# 3 Highly Rated # 1 Fastest Growing	Not Available

Features

Total Features	8 Features	8 Features
Common Features for All	Ad hoc Analysis A statistical model, analytical report or any other type of data summary particularly designed to answer a single, specific business question. Ad hoc Query Helps in answering a query as and when it arises Ad hoc Reports Creates impromptu reports as and when the occasion requires Benchmarking Setting up standards and targets for your team and team members, so that they are performing at their best Dashboard A digital insight of reports and other workings on a single screen Data Analysis Helps in analyzing stored raw data and converting them into useful reports Key Performance Indicators Evaluating and measuring the performance of the business which will help you make informed decisions and correcting past mistakes Profitability Analysis Forecasting the profitability of any particular proposal or optimizing the profitability of an existing project Strategic Planning Defining future strategy or direction based on well-detailed reports and forecasts. Trend Indicators Helps you in understanding the present situation and where your business is heading so that you can make decisions accordingly. + 5 More - Show Less	Ad hoc Analysis A statistical model, analytical report or any other type of data summary particularly designed to answer a single, specific business question. Ad hoc Query Helps in answering a query as and when it arises Ad hoc Reports Creates impromptu reports as and when the occasion requires Benchmarking Setting up standards and targets for your team and team members, so that they are performing at their best Dashboard A digital insight of reports and other workings on a single screen Data Analysis Helps in analyzing stored raw data and converting them into useful reports Key Performance Indicators Evaluating and measuring the performance of the business which will help you make informed decisions and correcting past mistakes Profitability Analysis Forecasting the profitability of any particular proposal or optimizing the profitability of an existing project Strategic Planning Defining future strategy or direction based on well-detailed reports and forecasts. Trend Indicators Helps you in understanding the present situation and where your business is heading so that you can make decisions accordingly. + 5 More - Show Less

Technical Details

Organization Types Supported	Freelancers Large Enterprises Medium Business Small Business	Freelancers Large Enterprises Medium Business Small Business
Platforms Supported	SaaS/Web/Cloud Mobile - Android Mobile - iOS	SaaS/Web/Cloud Mobile - Android Mobile - iOS
Modes of Support	24/7 (Live rep) Business Hours Online	24/7 (Live rep) Business Hours Online
API Support	Available	Available

Reviews & Ratings

User Rating	4/5 1,159 user ratings	4/5 27 user ratings
Rating Distribution	Excellent 32.8% Very Good 46.6% Average 14.7% Poor 4.1% Terrible 1.9%	Excellent 48.1% Very Good 7.4% Average 40.7% Poor 3.7% Terrible 0%
User Sentiments	Ease of Use, Extensive Integrations, Customizable Reports, Comprehensive Dashboards Limited Data Visualization Options, Steep Learning Curve, Inadequate Data Transformation Capabilities, Occasional Performance Issues	Not Available
Review Summary	Zoho Analytics is a business intelligence and analytics platform that's praised for its user-friendly interface, comprehensive data visualization capabilities, and robust reporting functionality. It's often lauded for its affordability, ease of customization, and excellent customer support. However, some users have expressed concerns about its limited data integration options and occasional performance issues. Overall, Zoho Analytics is generally well-received by users who appreciate its user-friendly design, data visualization capabilities, and reporting functionality, but some find its data integration options lacking and performance inconsistent.	Not Available
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Pricing

Pricing Options	Free Trial Available Starts at $24.00. Offers Free-forever plan.	Free Trial Available Starts at $49.00.
Pricing Plans Monthly Plans Annual Plans	Basic $24.00 $30.00 per month Standard $48.00 $60.00 per month Premium $115.00 $145.00 per month Enterprise $455.00 $575.00 per month Personal (On-premise) Free Professional (On-premise) $30.00 $30.00 per user / month	Suite Team $49.00 $49.00 per user / month Suite Growth $79.00 $79.00 per user / month Suite Professional $99.00 $99.00 per user / month Suite Enterprise $150.00 $150.00 per user / month Additional enterprise-ready plans $215.00 $215.00 per user / month
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