Zingtree vs Call Metrics Comparison

74% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Zingtree

Call Center Software

4.4 94 user ratings

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73% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Call Metrics

Call Center Software

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Overview

Description

Quickly build, deploy and analyze agent scripts with Zingtree. You can easily add agent scripts in any browser and can set up individual agent tracking to monitor your agents performance. It allows you to design agent scripts without coding by using Visual Designer. This software supports seamless integration with SalesForce and can be easily deployed in any CRM system. In addition, it has powerful analytics tools using which you can get performance summaries, track every session and can generate reports based on analysis. By maintaining history of every sessions the call transfer between agents is a hassle-free experience in Zingtree. Read more

Call Metrics is the most sophisticated call tracking software, brought to you by our parent company Firefly and inconjunction with our SEO Company. Our Attribution and call intelligence solution helps grow your business by optimising and driving revenue from your inbound phone leads. Read more

Pricing Options

Free Trial Not Available
Offers Custom plan.

Free Trial Not Available

SW Score & Breakdown

74% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

70%
Reviews

72%
Momentum

60%
Popularity

76%

73% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

74%
Reviews

60%
Momentum

60%
Popularity

66%

Features

Total Features	2 Features	3 Features
Common Features for All	Auto Call Recording Automatically records all the ongoing calls. Call Monitoring Allows you listen to all inbound and outbound calls. Inbound Call Center Allows you to receive an incoming call from customers Outbound Call Center Allows your agent to make outgoing calls	Auto Call Recording Automatically records all the ongoing calls. Call Monitoring Allows you listen to all inbound and outbound calls. Inbound Call Center Allows you to receive an incoming call from customers Outbound Call Center Allows your agent to make outgoing calls

Technical Details

Organization Types Supported	Large Enterprises Medium Business Small Business	Large Enterprises Medium Business Small Business
Platforms Supported	SaaS/Web/Cloud	SaaS/Web/Cloud
Modes of Support	Business Hours Online	Business Hours Online
API Support	Available	NA

Reviews & Ratings

User Rating	4.4/5 94 user ratings	Not Available
Rating Distribution	Excellent 52.1% Very Good 39.4% Average 7.4% Poor 1.1% Terrible 0%	Not Available
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AI-Generated from the text of User Reviews

Pricing

Pricing Options	Free Trial Not Available Offers Custom plan.	Free Trial Not Available
Pricing Plans Monthly Plans Annual Plans	Enterprise Custom Enterprise AI+ Custom	GEO Number Others 0800 Number Others
	View Detailed Pricing	View Detailed Pricing

Alternatives

	Call Center Studio 4.8 130 ratings Zingtree Vs Call Center Studio ice Contact Center 3.9 10 ratings ipSCAPE 4.9 27 ratings TelebuHub Zingtree Vs TelebuHub XCALLY 4.9 86 ratings Zingtree Vs XCALLY	CallRail 4.6 2,110 ratings Calltracks 4.2 18 ratings TeleCapture 4.9 7 ratings calltrak 4 1 ratings Tracking Sales Calls Call Metrics Vs Tracking Sales Calls
	View All Zingtree Alternatives	View All Call Metrics Alternatives