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94% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

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95% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

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Overview

Description Zenoti provides an all-in-one, cloud-based software solution for the spa, salon and med spa industry. The Zenoti platform is engineered for reliability and scale, harnessing the power of enterprise-level technology for businesses of all sizes. Zenoti powers thousands of spas and salons in over 50 countries. Zenoti allows users to seamlessly manage every aspect of the business in a comprehensive mobile solution: online appointment bookings, POS, CRM, employee management, inventory management, built-in marketing programs and more. Zenoti helps clients streamline their systems and reduce costs, while simultaneously improving customer retention and spending. Read more Fresha, originally Shedul, is a salon, spa, personal trainer, and other beauty and wellness businesses' online booking and scheduling service. Fresha is accessible via the internet from any device, anywhere, and at any time. Businesses can use Shedul's online booking tool to allow clients to make appointments directly through their website or Facebook page, and Fresha can send customized appointment notes instantly. Fresha seeks to simplify the booking and scheduling of appointments with capabilities including calendar management, automated SMS reminders, online booking through the business website, Facebook, or widgets, customer management, an activity dashboard, POS, sales reporting, and more. The activity dashboard, which provides an at-a-glance snapshot of the day's planned appointments, new activities, and notifications, allows employees and management to keep on top of day-to-day responsibilities. Fresha also intends to eliminate no-shows by sending automated reminders or appointment updates to clients through SMS, with messages that can be tailored to each individual. Read more
Pricing Options
  • Free Trial Not Available
  • Offers Custom plan.
  • Free Trial Not Available
  • Offers Free-forever plan.
SW Score & Breakdown

94% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    99%
  • Reviews
    90%
  • Momentum
    65%
  • Popularity
    90%

95% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    97%
  • Reviews
    81%
  • Momentum
    77%
  • Popularity
    96%
SaaSworthy Awards # 2 Most Worthy # 3 Most Popular # 9 Most Popular # 3 Fastest Growing

Features

Total Features
16 Features
14 Features
Common Features for All
    Appointment Scheduling Helps in scheduling and managing all necessary appointments
    Client Management (Customer) Facilitates strong necessary data about clients/customers and allows access to it when required
    Dashboard A digital insight of reports and other workings on a single screen
    Email Campaigns Send emails for an upcoming appointment, personalized newsletters and offers
    Employee Management Helps in automating, managing and accessing the data related to the employed staffs, records vital data, etc. in the enterprise
    Facebook Booking Allows customers to book appointments via Facebook.
    GST Reports Helps in generating GST reports, other taxation, and billing reports
    Inventory Management Helps in recording inventory to optimize and fulfill the requirement.
    Mobile Booking Allows customers to book appointments via Mobile
    Multi-Location Scheduling Helps in managing schedules and confirm reservations/booking from multiple locations
    Payments Enables payment collection from the visitors via popular payment gateways
    Point of Sale (POS) Ensures that the service selling and financial transaction related activities are completed efficiently and timely
    Reports Comes with reporting capabilities and features custom pre-built reports
    Reputation Management Enables owners to respond to online reviews across Google, Facebook, etc
    Rewards Management Ensures people get equitably and fairly rewarded for their achievements and good performance as per the organization's reward policy
    SMS Notification Send SMS reminders to customers and business owners on recent activity
  • + 13 More - Show Less
    • Appointment Scheduling Helps in scheduling and managing all necessary appointments
      Client Management (Customer) Facilitates strong necessary data about clients/customers and allows access to it when required
      Dashboard A digital insight of reports and other workings on a single screen
      Email Campaigns Send emails for an upcoming appointment, personalized newsletters and offers
      Employee Management Helps in automating, managing and accessing the data related to the employed staffs, records vital data, etc. in the enterprise
      Facebook Booking Allows customers to book appointments via Facebook.
      GST Reports Helps in generating GST reports, other taxation, and billing reports
      Inventory Management Helps in recording inventory to optimize and fulfill the requirement.
      Mobile Booking Allows customers to book appointments via Mobile
      Multi-Location Scheduling Helps in managing schedules and confirm reservations/booking from multiple locations
      Payments Enables payment collection from the visitors via popular payment gateways
      Point of Sale (POS) Ensures that the service selling and financial transaction related activities are completed efficiently and timely
      Reports Comes with reporting capabilities and features custom pre-built reports
      Reputation Management Enables owners to respond to online reviews across Google, Facebook, etc
      Rewards Management Ensures people get equitably and fairly rewarded for their achievements and good performance as per the organization's reward policy
      SMS Notification Send SMS reminders to customers and business owners on recent activity
  • + 11 More - Show Less
  • Technical Details

    Organization Types Supported
    • Individuals
    • Freelancers
    • Large Enterprises
    • Medium Business
    • Small Business
    • Individuals
    • Freelancers
    • Large Enterprises
    • Medium Business
    • Small Business
    Platforms Supported
    • SaaS/Web/Cloud
    • Mobile - Android
    • Mobile - iOS
    • SaaS/Web/Cloud
    • Mobile - Android
    • Mobile - iOS
    Modes of Support
    • 24/7 (Live rep)
    • Business Hours
    • Online
    • 24/7 (Live rep)
    • Business Hours
    • Online
    API Support
    • Available
    • NA

    Reviews & Ratings

    User Rating
    4.5/5 374 user ratings
    4.5/5 40 user ratings
    Rating Distribution
    • Excellent

      72.2%
    • Very Good

      18.7%
    • Average

      2.7%
    • Poor

      1.9%
    • Terrible

      4.5%
    • Excellent

      80%
    • Very Good

      2.5%
    • Average

      7.5%
    • Poor

      2.5%
    • Terrible

      7.5%
    User Sentiments

      Excellent Customer Support, Robust Reporting System, User Friendly Interface, Extensive Integrations

      Inadequate Post-Implementation Support, Complex System Setup, Mobile Application Functionality, Occasional System Glitches

      Not Available
    Review Summary

    Overall, Zenoti garners positive feedback for its user-friendliness, comprehensive features, and ability to streamline operations. Users appreciate its robust appointment scheduling, customer management, and reporting functionalities. Additionally, its mobile app and integration capabilities are seen as strengths. However, some reviewers express concerns about occasional system glitches, the need for improved customer support, and challenges with customization. Overall, Zenoti is generally well-received for its user-centric design and ability to enhance operational efficiency in various industries.

    Not Available
    Pros & Cons
    • Comprehensive all-in-one solution for spas, salons, and med spas
    • Robust appointment scheduling, customer management, and reporting
    • Mobile app and integration capabilities enhance operational efficiency
    • Powers thousands of businesses in over 50 countries
    • User-friendly design and ability to streamline operations
    • Occasional system glitches
    • Need for improved customer support
    • Challenges with customization
    • Free online booking and scheduling service
    • Accessible from any device, anywhere, and at any time
    • Automated SMS reminders and appointment updates
    • Activity dashboard provides an at-a-glance snapshot of the day's activities
    • Eliminates no-shows by sending automated reminders or appointment updates to clients
    • Limited features compared to paid competitors
    • May not be suitable for larger businesses with complex needs
    • Limited integration options
      Read All User Reviews Read All User Reviews

    AI-Generated from the text of User Reviews

    Pricing

    Pricing Options
    • Free Trial Not Available
    • Offers Custom plan.
    • Free Trial Not Available
    • Offers Free-forever plan.
    Pricing Plans
    Monthly Plans Annual Plans

    Zenoti Custom

    Fresha Free

     
    View Detailed Pricing
    View Detailed Pricing

    Screenshots & Videos

    Videos Video Thumbnail
    + 3 More
    Video Thumbnail
    + 1 More

    Vendor information

    Company Details Located in: Bellevue, Washington Founded in: 2010 Located in: London, England Founded in: 2015
    Contact Details

    +1 877-481-7634

    https://www.zenoti.com/

    Not available

    https://www.fresha.com/for-business

    Social Media Handles

    FAQs

    What are the key differences between Zenoti and Fresha?

    Zenoti is a comprehensive spa and salon management software, while Fresha focuses on online booking and scheduling.

    What are the alternative products to Zenoti?

    The top alternatives to Zenoti are Meevo 2, Phorest Salon Software, Vagaro, Boulevard, and SalonTarget.

    Which SaaS products can Zenoti integrate with?

    Zenoti integrates with Quickbooks, NetSuite, Shopify, Okta, Tally, Airpay, Zoom, and Xero.

    What are the key features of Fresha?

    Fresha's key features include appointment scheduling, online booking, customer management, and automated SMS reminders.

    How does Fresha simplify the booking process?

    Fresha simplifies the booking process by allowing clients to make appointments directly through a business's website or Facebook page.

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