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87% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more ![]()
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75% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more ![]()
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Description | Zendesk's AI-powered workforce management makes forecasting, scheduling agents, and tracking performance a breeze. Performance reporting and real-time activity tracking reveal how agents spend their time, enabling to lead a more efficient team. AI-driven forecasting predicts the exact number of agents needed, reducing overtime and scheduling gaps. With auto-scheduling, can personalize each team member’s shift, saving time for both managers and agents. Agents can view every task in advance and gain in-depth insights into their work, fostering clarity and team loyalty. Create precise schedules down to the minute, including training, breaks, and ticket types, ensuring everyone’s on the same page. Monitor agent activities in real-time and receive custom reports post-shift to see how time is spent both inside and outside Zendesk. Metrics highlight both problem areas and significant achievements across teams, ticket types, and individuals, providing comprehensive data to enhance productivity and efficiency. Read more | Workplan is an innovative platform can helps to plan and organize the work with greater efficiency than ever before. Workplan allows to allocate resources on a timeline, showing how work is distributed across the team. This means that can quickly get a view of what needs to be done and when. Customer can create tasks for them and others, with the ability to assign times for completion and manage deadlines effectively. Color-coded timelines make it so easy to understand the progression of project at a glance. The best part of using Workplan is having the confidence that every task will be executed properly, right on time. As everyone works together on the same platform, communication is greatly improved so no one gets left behind or forgotten. Read more |
Pricing Options |
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SW Score & Breakdown |
87% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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75% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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Total Features |
15 Features
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4 Features
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Common Features for All |
Access Control
Analytics (Workforce)
Benchmarking
Employee Dashboard
Leave Management
Location-based Scheduling
Process Automation
Reporting (Analytics)
Shift Scheduling
Staff Notification
Time & Attendance Management
Workflow Management
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Access Control
Analytics (Workforce)
Benchmarking
Employee Dashboard
Leave Management
Location-based Scheduling
Process Automation
Reporting (Analytics)
Shift Scheduling
Staff Notification
Time & Attendance Management
Workflow Management
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Unique Features |
AI Powered Labor Optimization
Performance Scorecards
Workforce Forecasting
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AI Powered Labor Optimization
Performance Scorecards
Workforce Forecasting
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Organization Types Supported |
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Platforms Supported |
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Modes of Support |
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User Rating |
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Not Available
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Rating Distribution |
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Not Available
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Read All User Reviews |
AI-Generated from the text of User Reviews
Pricing Options |
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Pricing Plans
Monthly Plans
Annual Plans
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Zendesk Workforce Management Custom |
Free Free Basic $20.83 $25.00 per user / month Pro $41.66 $50.00 per user / month |
View Detailed Pricing
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View Detailed Pricing
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Screenshots | Not Available |
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Videos |
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+ 1 More
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Company Details | Located in: San Francisco, California - 94103 |
Not available |
Contact Details |
+1 415-418-7506 |
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Social Media Handles |
Not available |
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