Zendesk Workforce Management vs Workplan Comparison

87% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Zendesk Workforce Management

Workforce Management Software

4.4 2,275 user ratings

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75% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Workplan

Workforce Management Software

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Overview

Description

Zendesk's AI-powered workforce management makes forecasting, scheduling agents, and tracking performance a breeze. Performance reporting and real-time activity tracking reveal how agents spend their time, enabling to lead a more efficient team. AI-driven forecasting predicts the exact number of agents needed, reducing overtime and scheduling gaps. With auto-scheduling, can personalize each team member’s shift, saving time for both managers and agents. Agents can view every task in advance and gain in-depth insights into their work, fostering clarity and team loyalty. Create precise schedules down to the minute, including training, breaks, and ticket types, ensuring everyone’s on the same page. Monitor agent activities in real-time and receive custom reports post-shift to see how time is spent both inside and outside Zendesk. Metrics highlight both problem areas and significant achievements across teams, ticket types, and individuals, providing comprehensive data to enhance productivity and efficiency. Read more

Workplan is an innovative platform can helps to plan and organize the work with greater efficiency than ever before. Workplan allows to allocate resources on a timeline, showing how work is distributed across the team. This means that can quickly get a view of what needs to be done and when. Customer can create tasks for them and others, with the ability to assign times for completion and manage deadlines effectively. Color-coded timelines make it so easy to understand the progression of project at a glance. The best part of using Workplan is having the confidence that every task will be executed properly, right on time. As everyone works together on the same platform, communication is greatly improved so no one gets left behind or forgotten. Read more

Pricing Options

Free Trial Available
Offers Custom plan.

Free Trial Not Available
Starts at $20.83. Offers Free-forever plan.

SW Score & Breakdown

87% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

91%
Reviews

81%
Momentum

62%
Popularity

65%

75% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

70%
Reviews

60%
Momentum

61%
Popularity

62%

Features

Total Features	15 Features	4 Features
Common Features for All	Access Control Defines application access to various users. Includes role-based system that controls options to be displayed to different users based on their role Analytics (Workforce) Helps you track and analyse the performance of the workforce Benchmarking Setting up standards and targets for your team and team members, so that they are performing at their best Employee Dashboard Central interface for employees to view tasks, schedules, and performance metrics. Leave Management Track and approve employee leave requests systematically Location-based Scheduling Helps to assign shifts based on geographic location preferences or requirements. Process Automation Reduce manual tasks through automated systems and workflows Reporting (Analytics) Provides insightful reports and important business metrics to track and measure the outcomes and progress. Shift Scheduling Efficiently allocate and manage employee work shifts to optimize productivity and operational effectiveness Staff Notification Alerts the employee via email, text, and push notifications upon any new events or changes. Time & Attendance Management Helps keeping track of the employee hours to enable recording their worktime Workflow Management Helps in managing and ensuring smooth flow of the tasks assigned to a team or organization + 9 More - Show Less	Access Control Defines application access to various users. Includes role-based system that controls options to be displayed to different users based on their role Analytics (Workforce) Helps you track and analyse the performance of the workforce Benchmarking Setting up standards and targets for your team and team members, so that they are performing at their best Employee Dashboard Central interface for employees to view tasks, schedules, and performance metrics. Leave Management Track and approve employee leave requests systematically Location-based Scheduling Helps to assign shifts based on geographic location preferences or requirements. Process Automation Reduce manual tasks through automated systems and workflows Reporting (Analytics) Provides insightful reports and important business metrics to track and measure the outcomes and progress. Shift Scheduling Efficiently allocate and manage employee work shifts to optimize productivity and operational effectiveness Staff Notification Alerts the employee via email, text, and push notifications upon any new events or changes. Time & Attendance Management Helps keeping track of the employee hours to enable recording their worktime Workflow Management Helps in managing and ensuring smooth flow of the tasks assigned to a team or organization
Unique Features	AI Powered Labor Optimization Use artificial intelligence to predict and allocate staffing demands efficiently Performance Scorecards Assists in systematically evaluating and displaying employee performance metrics Workforce Forecasting Automatically predict future workforce needs based on historical data and proactively plan for shortcomings. It illustrates the staffing plan for a specific time period to effectively address both understaffing and overstaffing concerns.	AI Powered Labor Optimization Use artificial intelligence to predict and allocate staffing demands efficiently Performance Scorecards Assists in systematically evaluating and displaying employee performance metrics Workforce Forecasting Automatically predict future workforce needs based on historical data and proactively plan for shortcomings. It illustrates the staffing plan for a specific time period to effectively address both understaffing and overstaffing concerns.

Technical Details

Organization Types Supported	Individuals Large Enterprises Medium Business Small Business	Individuals Large Enterprises Medium Business Small Business
Platforms Supported	SaaS/Web/Cloud	SaaS/Web/Cloud
Modes of Support	Online	Online

Reviews & Ratings

User Rating	4.4/5 2,275 user ratings	Not Available
Rating Distribution	Excellent 54.3% Very Good 36.2% Average 6.5% Poor 1.7% Terrible 1.3%	Not Available
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Pricing

Pricing Options	Free Trial Available Offers Custom plan.	Free Trial Not Available Starts at $20.83. Offers Free-forever plan.
Pricing Plans Monthly Plans Annual Plans	Zendesk Workforce Management Custom	Free Free Basic $20.83 $25.00 per user / month Pro $41.66 $50.00 per user / month
	View Detailed Pricing	View Detailed Pricing

Alternatives

	AgentTime 5 5 ratings Smart Workforce Shift Agent 3.9 14 ratings Verint Monet WFO Workforce 4.4 72 ratings	Projectworks Gameplan 5 1 ratings WorkForce Suite 4.1 20 ratings Workplan Vs WorkForce Suite Smart Workforce Teamwork 4.4 2,144 ratings
	View All Zendesk Workforce Management Alternatives	View All Workplan Alternatives