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87% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more ![]()
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83% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more ![]()
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Description | Zendesk's AI-powered workforce management makes forecasting, scheduling agents, and tracking performance a breeze. Performance reporting and real-time activity tracking reveal how agents spend their time, enabling to lead a more efficient team. AI-driven forecasting predicts the exact number of agents needed, reducing overtime and scheduling gaps. With auto-scheduling, can personalize each team member’s shift, saving time for both managers and agents. Agents can view every task in advance and gain in-depth insights into their work, fostering clarity and team loyalty. Create precise schedules down to the minute, including training, breaks, and ticket types, ensuring everyone’s on the same page. Monitor agent activities in real-time and receive custom reports post-shift to see how time is spent both inside and outside Zendesk. Metrics highlight both problem areas and significant achievements across teams, ticket types, and individuals, providing comprehensive data to enhance productivity and efficiency. Read more | Grownu offers a versatile workforce management system designed to streamline employee shift planning and time tracking across various industries. This fully customizable software allows companies to tailor solutions to their specific needs, enhancing productivity and optimizing workforce management. By employing Grownu's time tracking and shift scheduling features, businesses can efficiently manage employee work hours, generate comprehensive reports, and control labor costs. The system comprises scalable modules that adapt seamlessly as the company grows, making it suitable for small businesses and large enterprises alike. Additionally, Grownu's user-friendly mobile application enables managers to oversee operations from anywhere, providing real-time updates on tracked time and upcoming shifts. Discover how Grownu can transform its business by simplifying complex workforce management tasks and fostering growth through improved efficiency and engagement. Read more |
Pricing Options |
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SW Score & Breakdown |
87% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
|
83% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
|
Total Features |
15 Features
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16 Features
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Common Features for All |
Access Control
Analytics (Workforce)
Benchmarking
Employee Dashboard
International Usability
Leave Management
Location-based Scheduling
Mobile App
Multi-branch / Location Management
Process Automation
Reporting (Analytics)
Shift Scheduling
Staff Notification
Time & Attendance Management
Workflow Management
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Access Control
Analytics (Workforce)
Benchmarking
Employee Dashboard
International Usability
Leave Management
Location-based Scheduling
Mobile App
Multi-branch / Location Management
Process Automation
Reporting (Analytics)
Shift Scheduling
Staff Notification
Time & Attendance Management
Workflow Management
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Unique Features |
AI Powered Labor Optimization
Geofence
Performance Scorecards
Workforce Forecasting
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AI Powered Labor Optimization
Geofence
Performance Scorecards
Workforce Forecasting
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Organization Types Supported |
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Platforms Supported |
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Modes of Support |
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User Rating |
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Not Available
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Rating Distribution |
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Not Available
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Read All User Reviews |
AI-Generated from the text of User Reviews
Pricing Options |
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Pricing Plans
Monthly Plans
Annual Plans
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Zendesk Workforce Management Custom |
Grownu Custom |
View Detailed Pricing
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View Detailed Pricing
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Videos |
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+ 1 More
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Not Available |
Company Details | Located in: San Francisco, California - 94103 | Located in: Vilnius, Lithuania - 02184 |
Contact Details |
+1 415-418-7506 |
+370 684 49565 |
Social Media Handles |
Not available |
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