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87% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Zendesk Workforce Management logo
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83% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

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Overview

Description Zendesk's AI-powered workforce management makes forecasting, scheduling agents, and tracking performance a breeze. Performance reporting and real-time activity tracking reveal how agents spend their time, enabling to lead a more efficient team. AI-driven forecasting predicts the exact number of agents needed, reducing overtime and scheduling gaps. With auto-scheduling, can personalize each team member’s shift, saving time for both managers and agents. Agents can view every task in advance and gain in-depth insights into their work, fostering clarity and team loyalty. Create precise schedules down to the minute, including training, breaks, and ticket types, ensuring everyone’s on the same page. Monitor agent activities in real-time and receive custom reports post-shift to see how time is spent both inside and outside Zendesk. Metrics highlight both problem areas and significant achievements across teams, ticket types, and individuals, providing comprehensive data to enhance productivity and efficiency. Read more Grownu offers a versatile workforce management system designed to streamline employee shift planning and time tracking across various industries. This fully customizable software allows companies to tailor solutions to their specific needs, enhancing productivity and optimizing workforce management. By employing Grownu's time tracking and shift scheduling features, businesses can efficiently manage employee work hours, generate comprehensive reports, and control labor costs. The system comprises scalable modules that adapt seamlessly as the company grows, making it suitable for small businesses and large enterprises alike. Additionally, Grownu's user-friendly mobile application enables managers to oversee operations from anywhere, providing real-time updates on tracked time and upcoming shifts. Discover how Grownu can transform its business by simplifying complex workforce management tasks and fostering growth through improved efficiency and engagement. Read more
Pricing Options
  • Free Trial Available
  • Offers Custom plan.
  • Free Trial Not Available
  • Offers Custom plan.
SW Score & Breakdown

87% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    91%
  • Reviews
    81%
  • Momentum
    62%
  • Popularity
    65%

83% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    92%
  • Reviews
    60%
  • Momentum
    64%
  • Popularity
    66%

Features

Total Features
15 Features
16 Features
Common Features for All
    Access Control Defines application access to various users. Includes role-based system that controls options to be displayed to different users based on their role
    Analytics (Workforce) Helps you track and analyse the performance of the workforce
    Benchmarking Setting up standards and targets for your team and team members, so that they are performing at their best
    Employee Dashboard Central interface for employees to view tasks, schedules, and performance metrics.
    International Usability Enables adaptation and functioning across various countries
    Leave Management Track and approve employee leave requests systematically
    Location-based Scheduling Helps to assign shifts based on geographic location preferences or requirements.
    Mobile App Helps your team to stay top on the business everywhere
    Multi-branch / Location Management Helps to oversee operations across multiple sites or geographical locations.
    Process Automation Reduce manual tasks through automated systems and workflows
    Reporting (Analytics) Provides insightful reports and important business metrics to track and measure the outcomes and progress.
    Shift Scheduling Efficiently allocate and manage employee work shifts to optimize productivity and operational effectiveness
    Staff Notification Alerts the employee via email, text, and push notifications upon any new events or changes.
    Time & Attendance Management Helps keeping track of the employee hours to enable recording their worktime
    Workflow Management Helps in managing and ensuring smooth flow of the tasks assigned to a team or organization
  • + 9 More - Show Less
    • Access Control Defines application access to various users. Includes role-based system that controls options to be displayed to different users based on their role
      Analytics (Workforce) Helps you track and analyse the performance of the workforce
      Benchmarking Setting up standards and targets for your team and team members, so that they are performing at their best
      Employee Dashboard Central interface for employees to view tasks, schedules, and performance metrics.
      International Usability Enables adaptation and functioning across various countries
      Leave Management Track and approve employee leave requests systematically
      Location-based Scheduling Helps to assign shifts based on geographic location preferences or requirements.
      Mobile App Helps your team to stay top on the business everywhere
      Multi-branch / Location Management Helps to oversee operations across multiple sites or geographical locations.
      Process Automation Reduce manual tasks through automated systems and workflows
      Reporting (Analytics) Provides insightful reports and important business metrics to track and measure the outcomes and progress.
      Shift Scheduling Efficiently allocate and manage employee work shifts to optimize productivity and operational effectiveness
      Staff Notification Alerts the employee via email, text, and push notifications upon any new events or changes.
      Time & Attendance Management Helps keeping track of the employee hours to enable recording their worktime
      Workflow Management Helps in managing and ensuring smooth flow of the tasks assigned to a team or organization
  • + 10 More - Show Less
  • Unique Features
      AI Powered Labor Optimization Use artificial intelligence to predict and allocate staffing demands efficiently
      Geofence Offers location-based controls and security, crucial for mobile or field workforces
      Performance Scorecards Assists in systematically evaluating and displaying employee performance metrics
      Workforce Forecasting Automatically predict future workforce needs based on historical data and proactively plan for shortcomings. It illustrates the staffing plan for a specific time period to effectively address both understaffing and overstaffing concerns.
      AI Powered Labor Optimization Use artificial intelligence to predict and allocate staffing demands efficiently
      Geofence Offers location-based controls and security, crucial for mobile or field workforces
      Performance Scorecards Assists in systematically evaluating and displaying employee performance metrics
      Workforce Forecasting Automatically predict future workforce needs based on historical data and proactively plan for shortcomings. It illustrates the staffing plan for a specific time period to effectively address both understaffing and overstaffing concerns.

    Technical Details

    Organization Types Supported
    • Large Enterprises
    • Medium Business
    • Small Business
    • Large Enterprises
    • Medium Business
    • Small Business
    Platforms Supported
    • SaaS/Web/Cloud
    • SaaS/Web/Cloud
    Modes of Support
    • Online
    • Online

    Reviews & Ratings

    User Rating
    4.4/5 2,275 user ratings
    Not Available
    Rating Distribution
    • Excellent

      54.3%
    • Very Good

      36.2%
    • Average

      6.5%
    • Poor

      1.7%
    • Terrible

      1.3%
    Not Available
      Read All User Reviews

    AI-Generated from the text of User Reviews

    Pricing

    Pricing Options
    • Free Trial Available
    • Offers Custom plan.
    • Free Trial Not Available
    • Offers Custom plan.
    Pricing Plans
    Monthly Plans Annual Plans

    Zendesk Workforce Management Custom

    Grownu Custom

     
    View Detailed Pricing
    View Detailed Pricing

    Screenshots & Videos

    Videos Video Thumbnail
    + 1 More
    Not Available

    Vendor information

    Company Details Located in: San Francisco, California - 94103 Located in: Vilnius, Lithuania - 02184
    Contact Details

    +1 415-418-7506

    https://www.zendesk.com/service/workforce-management

    +370 684 49565

    https://grownu.com/

    Social Media Handles

    Not available

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