Zendesk Workforce Management vs Agentnoon Comparison

87% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Zendesk Workforce Management

Workforce Management Software

4.4 2,275 user ratings

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78% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Agentnoon

Workforce Management Software

4.9 16 user ratings

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Overview

Description

Zendesk's AI-powered workforce management makes forecasting, scheduling agents, and tracking performance a breeze. Performance reporting and real-time activity tracking reveal how agents spend their time, enabling to lead a more efficient team. AI-driven forecasting predicts the exact number of agents needed, reducing overtime and scheduling gaps. With auto-scheduling, can personalize each team member’s shift, saving time for both managers and agents. Agents can view every task in advance and gain in-depth insights into their work, fostering clarity and team loyalty. Create precise schedules down to the minute, including training, breaks, and ticket types, ensuring everyone’s on the same page. Monitor agent activities in real-time and receive custom reports post-shift to see how time is spent both inside and outside Zendesk. Metrics highlight both problem areas and significant achievements across teams, ticket types, and individuals, providing comprehensive data to enhance productivity and efficiency. Read more

Welcome to ShiftHound, the premier Software as a Service (SaaS) company for all this Workforce Management (WFM) needs. This integrated web-based solutions, such as Online Scheduling and Open Shift Management (OSM), are designed to cater specifically to the needs of small and medium-sized businesses. With ShiftHound, they can take advantage of the latest features and technology to make open shift management and scheduling a seamless process. Scheduling and filling open shifts has always been a cumbersome and time-consuming task for businesses. But with ShiftHound, they can say goodbye to endless spreadsheets, back and forth communication, and last-minute scramble to find coverage. This Online Scheduling feature allows they to create and manage schedules effortlessly, leaving they with more time to focus on other important tasks. With just a few clicks, they can adjust and update schedules in real-time, ensuring everyone is on the same page. Not only that, but this Open Shift Management (OSM) feature takes efficiency and collaboration to a whole new level. With ShiftHound, they can easily communicate this shift needs to this team through text message or email. This will not only save they time but also ensure that everyone is informed and on board with any changes to the schedule. Say goodbye to the days of missed shifts and miscommunication. This WFM solutions work for all departments, whether clinical or ancillary, inpatient or outpatient. This means no matter what this business specializes in, ShiftHound has got they covered. Plus, this platform allows for standardization and simplification of the scheduling process organization-wide. With ShiftHound, they can streamline this scheduling and have a cohesive approach that benefits the entire company. Don't just take this word for it. This satisfied customers have seen a significant increase in efficiency and productivity since implementing ShiftHound. As a third-party perspective, we can confidently say that ShiftHound is the choice for professional businesses looking to optimize their workforce management processes. Read more

Pricing Options

Free Trial Available
Offers Custom plan.

Free Trial Available
Starts at $999.0. Offers Custom plan.

SW Score & Breakdown

87% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

91%
Reviews

81%
Momentum

62%
Popularity

65%

78% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

68%
Reviews

71%
Momentum

64%
Popularity

71%

Features

Total Features	15 Features	4 Features
Common Features for All	Access Control Defines application access to various users. Includes role-based system that controls options to be displayed to different users based on their role Analytics (Workforce) Helps you track and analyse the performance of the workforce Benchmarking Setting up standards and targets for your team and team members, so that they are performing at their best Employee Dashboard Central interface for employees to view tasks, schedules, and performance metrics. Leave Management Track and approve employee leave requests systematically Location-based Scheduling Helps to assign shifts based on geographic location preferences or requirements. Multi-branch / Location Management Helps to oversee operations across multiple sites or geographical locations. Process Automation Reduce manual tasks through automated systems and workflows Reporting (Analytics) Provides insightful reports and important business metrics to track and measure the outcomes and progress. Shift Scheduling Efficiently allocate and manage employee work shifts to optimize productivity and operational effectiveness Staff Notification Alerts the employee via email, text, and push notifications upon any new events or changes. Time & Attendance Management Helps keeping track of the employee hours to enable recording their worktime Workflow Management Helps in managing and ensuring smooth flow of the tasks assigned to a team or organization + 9 More - Show Less	Access Control Defines application access to various users. Includes role-based system that controls options to be displayed to different users based on their role Analytics (Workforce) Helps you track and analyse the performance of the workforce Benchmarking Setting up standards and targets for your team and team members, so that they are performing at their best Employee Dashboard Central interface for employees to view tasks, schedules, and performance metrics. Leave Management Track and approve employee leave requests systematically Location-based Scheduling Helps to assign shifts based on geographic location preferences or requirements. Multi-branch / Location Management Helps to oversee operations across multiple sites or geographical locations. Process Automation Reduce manual tasks through automated systems and workflows Reporting (Analytics) Provides insightful reports and important business metrics to track and measure the outcomes and progress. Shift Scheduling Efficiently allocate and manage employee work shifts to optimize productivity and operational effectiveness Staff Notification Alerts the employee via email, text, and push notifications upon any new events or changes. Time & Attendance Management Helps keeping track of the employee hours to enable recording their worktime Workflow Management Helps in managing and ensuring smooth flow of the tasks assigned to a team or organization
Unique Features	AI Powered Labor Optimization Use artificial intelligence to predict and allocate staffing demands efficiently Performance Scorecards Assists in systematically evaluating and displaying employee performance metrics Workforce Forecasting Automatically predict future workforce needs based on historical data and proactively plan for shortcomings. It illustrates the staffing plan for a specific time period to effectively address both understaffing and overstaffing concerns.	AI Powered Labor Optimization Use artificial intelligence to predict and allocate staffing demands efficiently Performance Scorecards Assists in systematically evaluating and displaying employee performance metrics Workforce Forecasting Automatically predict future workforce needs based on historical data and proactively plan for shortcomings. It illustrates the staffing plan for a specific time period to effectively address both understaffing and overstaffing concerns.

Technical Details

Organization Types Supported	Large Enterprises Medium Business Small Business	Large Enterprises Medium Business Small Business
Platforms Supported	SaaS/Web/Cloud	SaaS/Web/Cloud
Modes of Support	Online	Online

Reviews & Ratings

User Rating	4.4/5 2,275 user ratings	4.9/5 16 user ratings
Rating Distribution	Excellent 54.3% Very Good 36.2% Average 6.5% Poor 1.7% Terrible 1.3%	Excellent 93.8% Very Good 6.3% Average 0% Poor 0% Terrible 0%
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Pricing

Pricing Options	Free Trial Available Offers Custom plan.	Free Trial Available Starts at $999.0. Offers Custom plan.
Pricing Plans Monthly Plans Annual Plans	Zendesk Workforce Management Custom	Standard $999.00 $999.00 per user / month Enterprise Custom
	View Detailed Pricing	View Detailed Pricing

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