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80% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more ![]()
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Description | Zendesk Explore aims to enhance customer experience by improving the customer support process. With Zendesk Explore’s set of customer service tools, you can integrate data from any channel to enable you to measure customer experience, as well as work out where you can improve. With Zendesk Explore, you can bring together support data from email, phone, live chat, and social media to ensure you have all your analytics in one place. With the solution’s built-in analytics dashboard, you can see how your customers have been interacting with your brand, as well as get an overview of the performance of your customers support team, and track any customer support goals you may have. Zendesk Explore has different charts and dashboards for different purposes such as operational metrics and KPIs, along with customization options so you can adapt them to your own needs. Read more | Percept Insight is a robust real-time analytics platform designed to empower businesses with actionable insights at minimal costs. It enables companies to understand user behavior, user engagement, and the effectiveness of marketing campaigns, facilitating data-driven decisions that enhance user experience, retention, and overall business outcomes. With its AI-powered capabilities, Percept Insight offers comprehensive visualizations and ad-hoc insights, allowing businesses to create and optimize user journeys. The platform’s engage module supports user retention through WhatsApp, push notifications, SMS, and emails, and its segmentation feature tailors marketing strategies based on behavior, demographics, or location. By combining metrics, drilling down, and overlay functions, businesses can pinpoint where users leave and why, leading to higher engagement and conversions. Additionally, Percept Insight helps discern emerging trends, optimize inventory management, and reduce return rates. It serves as an all-in-one product experience, making business intelligence and product analytics more accessible and effective for companies aiming to build better products and improve performance. Read more |
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SW Score & Breakdown |
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80% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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Total Features |
8 Features
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7 Features
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Common Features for All |
Ad hoc Analysis
Ad hoc Query
Ad hoc Reports
Benchmarking
Dashboard
Data Analysis
Key Performance Indicators
Profitability Analysis
Strategic Planning
Trend Indicators
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Ad hoc Analysis
Ad hoc Query
Ad hoc Reports
Benchmarking
Dashboard
Data Analysis
Key Performance Indicators
Profitability Analysis
Strategic Planning
Trend Indicators
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Organization Types Supported |
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Platforms Supported |
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Modes of Support |
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API Support |
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User Rating |
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Rating Distribution |
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Read All User Reviews |
AI-Generated from the text of User Reviews
Pricing Options |
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Pricing Plans
Monthly Plans
Annual Plans
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Suite Team $49.00 $49.00 per user / month Suite Growth $79.00 $79.00 per user / month Suite Professional $99.00 $99.00 per user / month Suite Enterprise $150.00 $150.00 per user / month Additional enterprise-ready plans $215.00 $215.00 per user / month |
Percept Insight $2.00 $2.40 per month |
View Detailed Pricing
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View Detailed Pricing
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Screenshots |
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Company Details | Located in: San Francisco, CA - 94103 | Located in: Bengaluru India |
Contact Details |
888-670-4887 |
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Social Media Handles |
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