Zendesk Explore vs Metric Insights Comparison

Zendesk Explore

Business Intelligence Software

4 27 user ratings

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87% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Metric Insights

Business Intelligence Software

4.2 5 user ratings

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Overview

Description	Zendesk Explore aims to enhance customer experience by improving the customer support process. With Zendesk Explore’s set of customer service tools, you can integrate data from any channel to enable you to measure customer experience, as well as work out where you can improve. With Zendesk Explore, you can bring together support data from email, phone, live chat, and social media to ensure you have all your analytics in one place. With the solution’s built-in analytics dashboard, you can see how your customers have been interacting with your brand, as well as get an overview of the performance of your customers support team, and track any customer support goals you may have. Zendesk Explore has different charts and dashboards for different purposes such as operational metrics and KPIs, along with customization options so you can adapt them to your own needs. Read more	Metric Insights is an advanced business intelligence platform that brings all of your BI tools and data into one readily searchable BI platform to engage people. It enables you to govern, certify, and monitor all of your reports and dashboards in order to boost user engagement and trust. With Metric Insights, you can deliver the right content, at the right time, on the right device to the right person. You can detect abnormalities in your data automatically to guarantee that the proper people are notified of crucial changes and nothing goes unnoticed. It provides detailed insights into your data in any app, on any device. You can embed material from any source securely, providing consumers with a uniform experience independent of the reporting platform. You can search all of the assets in your BI catalog using natural language, and filter by popular and certified content. Additionally, this Enterprise BI Portal from Metric Insights supports BI governance by allowing analysts to record, categorize, and certify their critical BI reports and dashboards before publishing them to a centralized portal for users. Read more
Pricing Options	Free Trial Available Starts at $49.00.	Free Trial Not Available Offers Custom plan.
SW Score & Breakdown		87% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more 98% Reviews 70% Momentum 63% Popularity 74%
SaaSworthy Awards	Not Available	# 18 Fastest Growing

Features

Total Features	8 Features	9 Features
Common Features for All	Ad hoc Analysis A statistical model, analytical report or any other type of data summary particularly designed to answer a single, specific business question. Ad hoc Query Helps in answering a query as and when it arises Ad hoc Reports Creates impromptu reports as and when the occasion requires Benchmarking Setting up standards and targets for your team and team members, so that they are performing at their best Dashboard A digital insight of reports and other workings on a single screen Data Analysis Helps in analyzing stored raw data and converting them into useful reports Key Performance Indicators Evaluating and measuring the performance of the business which will help you make informed decisions and correcting past mistakes Profitability Analysis Forecasting the profitability of any particular proposal or optimizing the profitability of an existing project Strategic Planning Defining future strategy or direction based on well-detailed reports and forecasts. Trend Indicators Helps you in understanding the present situation and where your business is heading so that you can make decisions accordingly. + 5 More - Show Less	Ad hoc Analysis A statistical model, analytical report or any other type of data summary particularly designed to answer a single, specific business question. Ad hoc Query Helps in answering a query as and when it arises Ad hoc Reports Creates impromptu reports as and when the occasion requires Benchmarking Setting up standards and targets for your team and team members, so that they are performing at their best Dashboard A digital insight of reports and other workings on a single screen Data Analysis Helps in analyzing stored raw data and converting them into useful reports Key Performance Indicators Evaluating and measuring the performance of the business which will help you make informed decisions and correcting past mistakes Profitability Analysis Forecasting the profitability of any particular proposal or optimizing the profitability of an existing project Strategic Planning Defining future strategy or direction based on well-detailed reports and forecasts. Trend Indicators Helps you in understanding the present situation and where your business is heading so that you can make decisions accordingly. + 6 More - Show Less

Technical Details

Organization Types Supported	Large Enterprises Medium Business Small Business	Large Enterprises Medium Business Small Business
Platforms Supported	SaaS/Web/Cloud Mobile - Android Mobile - iOS	SaaS/Web/Cloud Mobile - Android Mobile - iOS
Modes of Support	24/7 (Live rep) Business Hours Online	24/7 (Live rep) Business Hours Online
API Support	Available	Available

Reviews & Ratings

User Rating	4/5 27 user ratings	4.2/5 5 user ratings
Rating Distribution	Excellent 48.1% Very Good 7.4% Average 40.7% Poor 3.7% Terrible 0%	Excellent 80% Very Good 0% Average 0% Poor 0% Terrible 20%
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Pricing

Pricing Options	Free Trial Available Starts at $49.00.	Free Trial Not Available Offers Custom plan.
Pricing Plans Monthly Plans Annual Plans	Suite Team $49.00 $49.00 per user / month Suite Growth $79.00 $79.00 per user / month Suite Professional $99.00 $99.00 per user / month Suite Enterprise $150.00 $150.00 per user / month Additional enterprise-ready plans $215.00 $215.00 per user / month	Metric Insights Custom
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Alternatives

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