Zendesk Explore vs datapine Comparison

Zendesk Explore

Business Intelligence Software

4 27 user ratings

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91% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

datapine

Business Intelligence Software

4.8 63 user ratings

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Overview

Description	Zendesk Explore aims to enhance customer experience by improving the customer support process. With Zendesk Explore’s set of customer service tools, you can integrate data from any channel to enable you to measure customer experience, as well as work out where you can improve. With Zendesk Explore, you can bring together support data from email, phone, live chat, and social media to ensure you have all your analytics in one place. With the solution’s built-in analytics dashboard, you can see how your customers have been interacting with your brand, as well as get an overview of the performance of your customers support team, and track any customer support goals you may have. Zendesk Explore has different charts and dashboards for different purposes such as operational metrics and KPIs, along with customization options so you can adapt them to your own needs. Read more	Datapine is a business intelligence software that offers interactive BI dashboards to provide you and your team with safe access to all pertinent corporate data, allowing you to make data-driven choices from any location and at any time. It enables everyone in your organization to create in-depth actionable insights with self-service analysis. With Datapine, you can develop data-driven procedures and decision-making to improve organizational efficiency. You can take advantage of a secure, centralized source of information for all of your data sources and reduce manual chores to a bare minimum and respond to important business inquiries faster and more accurately. You can also connect to Datapine’s high-speed, safe data warehouse in Germany through remote connection or move your data there for enhanced operations. To take advantage of complete analytics, you can easily match and integrate data from different data sources and perform cross-database queries. You can also use a simple drag-and-drop interface to generate basic and complex data visualizations, regardless of your experience level with Datapine. Additionally, you can build cross-database queries quickly and easily with this software. Read more
Pricing Options	Free Trial Available Starts at $49.00.	Free Trial Available Starts at $249.00. Offers Custom plan.
SW Score & Breakdown		91% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more 100% Reviews 83% Momentum 61% Popularity 80%
SaaSworthy Awards	Not Available	# 9 Highly Rated # 6 Fastest Growing

Features

Total Features	8 Features	10 Features
Common Features for All	Ad hoc Analysis A statistical model, analytical report or any other type of data summary particularly designed to answer a single, specific business question. Ad hoc Query Helps in answering a query as and when it arises Ad hoc Reports Creates impromptu reports as and when the occasion requires Benchmarking Setting up standards and targets for your team and team members, so that they are performing at their best Dashboard A digital insight of reports and other workings on a single screen Data Analysis Helps in analyzing stored raw data and converting them into useful reports Key Performance Indicators Evaluating and measuring the performance of the business which will help you make informed decisions and correcting past mistakes Profitability Analysis Forecasting the profitability of any particular proposal or optimizing the profitability of an existing project Strategic Planning Defining future strategy or direction based on well-detailed reports and forecasts. Trend Indicators Helps you in understanding the present situation and where your business is heading so that you can make decisions accordingly. + 5 More - Show Less	Ad hoc Analysis A statistical model, analytical report or any other type of data summary particularly designed to answer a single, specific business question. Ad hoc Query Helps in answering a query as and when it arises Ad hoc Reports Creates impromptu reports as and when the occasion requires Benchmarking Setting up standards and targets for your team and team members, so that they are performing at their best Dashboard A digital insight of reports and other workings on a single screen Data Analysis Helps in analyzing stored raw data and converting them into useful reports Key Performance Indicators Evaluating and measuring the performance of the business which will help you make informed decisions and correcting past mistakes Profitability Analysis Forecasting the profitability of any particular proposal or optimizing the profitability of an existing project Strategic Planning Defining future strategy or direction based on well-detailed reports and forecasts. Trend Indicators Helps you in understanding the present situation and where your business is heading so that you can make decisions accordingly. + 7 More - Show Less

Technical Details

Organization Types Supported	Large Enterprises Medium Business Small Business	Large Enterprises Medium Business Small Business
Platforms Supported	SaaS/Web/Cloud Mobile - Android Mobile - iOS Installed - Windows Installed - Mac	SaaS/Web/Cloud Mobile - Android Mobile - iOS Installed - Windows Installed - Mac
Modes of Support	24/7 (Live rep) Business Hours Online	24/7 (Live rep) Business Hours Online
API Support	Available	Available

Reviews & Ratings

User Rating	4/5 27 user ratings	4.8/5 63 user ratings
Rating Distribution	Excellent 48.1% Very Good 7.4% Average 40.7% Poor 3.7% Terrible 0%	Excellent 92.1% Very Good 3.2% Average 0% Poor 0% Terrible 4.8%
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Pricing

Pricing Options	Free Trial Available Starts at $49.00.	Free Trial Available Starts at $249.00. Offers Custom plan.
Pricing Plans Monthly Plans Annual Plans	Suite Team $49.00 $49.00 per user / month Suite Growth $79.00 $79.00 per user / month Suite Professional $99.00 $99.00 per user / month Suite Enterprise $150.00 $150.00 per user / month Additional enterprise-ready plans $215.00 $215.00 per user / month	Basic $249.00 $249.00 per month Professional $449.00 $449.00 per month Premium $799.00 $799.00 per month Branding & Embedded $1,099.00 $1,099.00 per month Enterprise Custom
	View Detailed Pricing	View Detailed Pricing

Alternatives

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