Zendesk Explore vs Board Comparison

Zendesk Explore

Business Intelligence Software

4 27 user ratings

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93% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Board

Business Intelligence Software

4.3 908 user ratings

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Overview

Description	Zendesk Explore aims to enhance customer experience by improving the customer support process. With Zendesk Explore’s set of customer service tools, you can integrate data from any channel to enable you to measure customer experience, as well as work out where you can improve. With Zendesk Explore, you can bring together support data from email, phone, live chat, and social media to ensure you have all your analytics in one place. With the solution’s built-in analytics dashboard, you can see how your customers have been interacting with your brand, as well as get an overview of the performance of your customers support team, and track any customer support goals you may have. Zendesk Explore has different charts and dashboards for different purposes such as operational metrics and KPIs, along with customization options so you can adapt them to your own needs. Read more	board is a next-generation business analytics and CPM software helping out organisations with data analysis, simulation and planning. Organisations can depend on the particular to fulfil certain goals and drive digital transformation throughout. Moreover, board with its all in one approach helps organisations make a choice between multiple services offered, on the basis of departments, industries and applications. At present 3000+ international brands depend on board to get their daily tasks streamlined. Essential BI functionalities made available within the software helps with effective analysis, interactive dashboard generation and impactful reports. Companies also get to combine enterprise-wide data governance along with user self-service. A performance management feature embedded within facilitates easy implementation of adequate planning outcomes, profitability applications and scorecards. Thus aligning strategic corporate objectives with performance in real-time. Detailed reports offered by board, help with adequate data analysis and decision making. Read more
Pricing Options	Free Trial Available Starts at $49.00.	Free Trial Not Available Offers Custom plan.
SW Score & Breakdown		93% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more 100% Reviews 85% Momentum 67% Popularity 84%
SaaSworthy Awards	Not Available	# 8 Fastest Growing # 5 Most Popular

Features

Total Features	8 Features	10 Features
Common Features for All	Ad hoc Analysis A statistical model, analytical report or any other type of data summary particularly designed to answer a single, specific business question. Ad hoc Query Helps in answering a query as and when it arises Ad hoc Reports Creates impromptu reports as and when the occasion requires Benchmarking Setting up standards and targets for your team and team members, so that they are performing at their best Dashboard A digital insight of reports and other workings on a single screen Data Analysis Helps in analyzing stored raw data and converting them into useful reports Key Performance Indicators Evaluating and measuring the performance of the business which will help you make informed decisions and correcting past mistakes Profitability Analysis Forecasting the profitability of any particular proposal or optimizing the profitability of an existing project Strategic Planning Defining future strategy or direction based on well-detailed reports and forecasts. Trend Indicators Helps you in understanding the present situation and where your business is heading so that you can make decisions accordingly. + 5 More - Show Less	Ad hoc Analysis A statistical model, analytical report or any other type of data summary particularly designed to answer a single, specific business question. Ad hoc Query Helps in answering a query as and when it arises Ad hoc Reports Creates impromptu reports as and when the occasion requires Benchmarking Setting up standards and targets for your team and team members, so that they are performing at their best Dashboard A digital insight of reports and other workings on a single screen Data Analysis Helps in analyzing stored raw data and converting them into useful reports Key Performance Indicators Evaluating and measuring the performance of the business which will help you make informed decisions and correcting past mistakes Profitability Analysis Forecasting the profitability of any particular proposal or optimizing the profitability of an existing project Strategic Planning Defining future strategy or direction based on well-detailed reports and forecasts. Trend Indicators Helps you in understanding the present situation and where your business is heading so that you can make decisions accordingly. + 7 More - Show Less

Technical Details

Organization Types Supported	Large Enterprises Medium Business Small Business	Large Enterprises Medium Business Small Business
Platforms Supported	SaaS/Web/Cloud Mobile - iOS Installed - Windows	SaaS/Web/Cloud Mobile - iOS Installed - Windows
Modes of Support	24/7 (Live rep) Business Hours Online	24/7 (Live rep) Business Hours Online
API Support	Available	NA

Reviews & Ratings

User Rating	4/5 27 user ratings	4.3/5 908 user ratings
Rating Distribution	Excellent 48.1% Very Good 7.4% Average 40.7% Poor 3.7% Terrible 0%	Excellent 43.7% Very Good 47.2% Average 8.8% Poor 0.2% Terrible 0%
User Sentiments	Not Available	Ease of Use, Flexible Reporting & Analysis, Extensive Integrations, Fast Implementation Limited Mobile Functionality, Database Design Complexity, Occasional Performance Issues, Limited Documentation & Training Resources
Review Summary	Not Available	Based on reviews from various reputable platforms, users generally express satisfaction with the product's user-friendly interface, comprehensive features, and efficient project management capabilities. They commend its ability to streamline communication, enhance collaboration, and facilitate decision-making. However, some users have reported challenges with the product's learning curve, occasional technical glitches, and limited customization options. Overall, reviewers acknowledge the product's potential to improve team productivity and collaboration, but suggest improvements in user onboarding, customization flexibility, and technical stability.
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Pricing

Pricing Options	Free Trial Available Starts at $49.00.	Free Trial Not Available Offers Custom plan.
Pricing Plans Monthly Plans Annual Plans	Suite Team $49.00 $49.00 per user / month Suite Growth $79.00 $79.00 per user / month Suite Professional $99.00 $99.00 per user / month Suite Enterprise $150.00 $150.00 per user / month Additional enterprise-ready plans $215.00 $215.00 per user / month	Board Custom
	View Detailed Pricing	View Detailed Pricing

Alternatives

	SAS Business Intelligence 4.4 252 ratings Zendesk Explore Vs SAS Business Intelligence ibi Analytics Platform Zendesk Explore Vs ibi Analytics Platform Panintelligence 4.6 58 ratings Zendesk Explore Vs Panintelligence Dundas BI 4.5 946 ratings Zendesk Explore Vs Dundas BI dataSights Zendesk Explore Vs dataSights	Diligent Board Management Software 4.8 24 ratings OnBoard Board Management Software 4.8 614 ratings ibi Analytics Platform Board Vs ibi Analytics Platform Corporater Business Management Platform 4.6 9 ratings Panintelligence 4.6 58 ratings Board Vs Panintelligence
	View All Zendesk Explore Alternatives	View All Board Alternatives