Zendesk Explore vs BizTalk360 Comparison

Zendesk Explore

Business Intelligence Software

4 27 user ratings

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85% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

BizTalk360

Business Intelligence Software

4.7 175 user ratings

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Overview

Description

Zendesk Explore aims to enhance customer experience by improving the customer support process. With Zendesk Explore’s set of customer service tools, you can integrate data from any channel to enable you to measure customer experience, as well as work out where you can improve. With Zendesk Explore, you can bring together support data from email, phone, live chat, and social media to ensure you have all your analytics in one place. With the solution’s built-in analytics dashboard, you can see how your customers have been interacting with your brand, as well as get an overview of the performance of your customers support team, and track any customer support goals you may have. Zendesk Explore has different charts and dashboards for different purposes such as operational metrics and KPIs, along with customization options so you can adapt them to your own needs. Read more

BizTalk360 is an all in one administration, monitoring and analytics platform, helping out users to execute control and work in an efficient manner with Microsoft BizTalk Server. The platform comes with an easily customisable dashboard where users can add or remove widgets as per their requirements. The unified space can be used to look after BAM portals, SQL management studios, ESB portal, BizTalk Admin Console and Business Rule Engine. At present 650+ companies depend on the same to get their day to day tasks streamlined on the go. It also allows admins to monitor user-specific actions from a single place. Further, BizTalk360 allows developers to create and manage ‘Alarms’ on the go, facilitating easy monitoring. The platform also enables users to check the functioning of the environment on a daily basis and receive automated emails about its health. Companies can even view the errors and warnings within the applications running in the environment and jump to the problematic area in a single click. Port level & schema level failure rate and messaging services allow users to analyse app-specific performance with ease. Read more

Pricing Options

Free Trial Available
Starts at $49.00.

Free Trial Available
Offers Custom plan.

SW Score & Breakdown

85% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

86%
Reviews

80%
Momentum

63%
Popularity

80%

Features

Total Features	8 Features	6 Features
Common Features for All	Ad hoc Analysis A statistical model, analytical report or any other type of data summary particularly designed to answer a single, specific business question. Ad hoc Query Helps in answering a query as and when it arises Ad hoc Reports Creates impromptu reports as and when the occasion requires Benchmarking Setting up standards and targets for your team and team members, so that they are performing at their best Dashboard A digital insight of reports and other workings on a single screen Data Analysis Helps in analyzing stored raw data and converting them into useful reports Key Performance Indicators Evaluating and measuring the performance of the business which will help you make informed decisions and correcting past mistakes Strategic Planning Defining future strategy or direction based on well-detailed reports and forecasts. Trend Indicators Helps you in understanding the present situation and where your business is heading so that you can make decisions accordingly. + 5 More - Show Less	Ad hoc Analysis A statistical model, analytical report or any other type of data summary particularly designed to answer a single, specific business question. Ad hoc Query Helps in answering a query as and when it arises Ad hoc Reports Creates impromptu reports as and when the occasion requires Benchmarking Setting up standards and targets for your team and team members, so that they are performing at their best Dashboard A digital insight of reports and other workings on a single screen Data Analysis Helps in analyzing stored raw data and converting them into useful reports Key Performance Indicators Evaluating and measuring the performance of the business which will help you make informed decisions and correcting past mistakes Strategic Planning Defining future strategy or direction based on well-detailed reports and forecasts. Trend Indicators Helps you in understanding the present situation and where your business is heading so that you can make decisions accordingly. + 3 More - Show Less

Technical Details

Organization Types Supported	Large Enterprises Medium Business Small Business	Large Enterprises Medium Business Small Business
Platforms Supported	SaaS/Web/Cloud	SaaS/Web/Cloud
Modes of Support	24/7 (Live rep) Business Hours Online	24/7 (Live rep) Business Hours Online
API Support	Available	Available

Reviews & Ratings

User Rating	4/5 27 user ratings	4.7/5 175 user ratings
Rating Distribution	Excellent 48.1% Very Good 7.4% Average 40.7% Poor 3.7% Terrible 0%	Excellent 69.7% Very Good 26.3% Average 4% Poor 0% Terrible 0%
User Sentiments	Not Available	Comprehensive Monitoring Capabilities, User-Friendly Interface, Automated Issue Resolution, Granular Access Control Slow Performance, Complex Alarm Configuration, Limited Integrations, Lack of Mobile Application
Review Summary	Not Available	BizTalk360 receives positive feedback from users, earning an average rating of 4.4 stars on Capterra, 4.5 stars on G2, and 4.1 stars on Trustpilot. Reviewers praise its user-friendly interface, comprehensive features for monitoring and managing BizTalk Server environments, and efficient technical support. Some reviewers suggest improvements in documentation and occasional performance issues, but overall, BizTalk360 is well-received for its reliability, ease of use, and its ability to streamline BizTalk Server management tasks.
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Pricing

Pricing Options	Free Trial Available Starts at $49.00.	Free Trial Available Offers Custom plan.
Pricing Plans Monthly Plans Annual Plans	Suite Team $49.00 $49.00 per user / month Suite Growth $79.00 $79.00 per user / month Suite Professional $99.00 $99.00 per user / month Suite Enterprise $150.00 $150.00 per user / month Additional enterprise-ready plans $215.00 $215.00 per user / month	Silver Custom Gold Custom Platinum Custom
	View Detailed Pricing	View Detailed Pricing

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