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94% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

xMatters logo
Incident Management Software

4.6 665 user ratings

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83% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

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Overview

Description xMatters is a service reliability platform that enables DevOps, SREs and operations teams to automate workflows. It helps teams to ensure infrastructure, continuous working of applications and quick delivery of products. The software provides an adaptive approach to incident management and real-time performance analytics to improve efficiency. xMatters reduces operational problems by minimising manual tasks and drives collaboration and productivity across teams. It features adaptive incident management to automate resolution, protect customers from disruptions and learn from each event. The platform automatically schedules the on-call tasks, informs them of the right people and acts on detailed alerts. xMatters services help companies to give a quick response to customers through targeted and context-rich notifications. It removes the usage of multiple monitoring tools by alert correlation, filtering and suppression, enriched notifications and routing based on role or function. Users get quick insights into their processes and understand inefficiencies that boot collaboration and productivity. Read more SIGNL4 is the ultimate solution for bridging the communication gap in critical situations. When systems fail, incidents occur, or urgent services are needed, the last thing they want is for their team to be left in the dark. That's where SIGNL4 comes in, ensuring that their staff, engineers, IT admins, and workers in the field are always notified and ready to act. With SIGNL4. Through persistent mobile push notifications, text messages, emails, and voice calls, SIGNL4 keeps its team connected and informed. But that's not all - its advanced features such as acknowledgment, tracking, and escalation take it to the next level. They understand that every second counts in a critical situation, and that's why they have integrated duty and shift scheduling into SIGNL4. This ensures that the right people are alerted at the right time, minimizing the risk of delayed responses. And with this revolutionary mobile app, they can take action from anywhere - whether it's managing alerts, communicating with experts, or solving problems with a single tap on their phone. But what sets SIGNL4 apart is its compatibility with various technical systems such as IT, IoT, and SCADA. Read more
Pricing Options
  • Free Trial Available
  • Starts at $16.00. Offers Free-forever plan.
  • Free Trial Available
  • Starts at $9.0. Offers Free-forever plan.
SW Score & Breakdown

94% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    94%
  • Reviews
    82%
  • Momentum
    68%
  • Popularity
    87%

83% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    90%
  • Reviews
    60%
  • Momentum
    69%
  • Popularity
    70%

Features

Total Features
9 Features
7 Features
Common Features for All
    Audit Trail A record of changes made in chronological order of a user or activity
    Disaster Recovery Helps to resume the IT infrastructure quickly after a disruption
    Enriched Notifications Stakeholders receive rich and relevant notifications gathered from multiple channels.
    Incident Prioritization Sets priority levels by considering the severity and impact of incidents
    Incident Reporting Helps in recording details of any unusual event that might occur at a project or job
    Real-time Dashboard Provides easy visualization of the latest data
    Safety Management Precautionary measure to ensure the risks are estimated and mitigated
    Task Management Task management is the process of managing a task through its life cycle, including planning, testing, tracking, and reporting.
    Ticket Management Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved
  • + 6 More - Show Less
    • Audit Trail A record of changes made in chronological order of a user or activity
      Disaster Recovery Helps to resume the IT infrastructure quickly after a disruption
      Enriched Notifications Stakeholders receive rich and relevant notifications gathered from multiple channels.
      Incident Prioritization Sets priority levels by considering the severity and impact of incidents
      Incident Reporting Helps in recording details of any unusual event that might occur at a project or job
      Real-time Dashboard Provides easy visualization of the latest data
      Safety Management Precautionary measure to ensure the risks are estimated and mitigated
      Task Management Task management is the process of managing a task through its life cycle, including planning, testing, tracking, and reporting.
      Ticket Management Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved
  • + 4 More - Show Less
  • Technical Details

    Organization Types Supported
    • Large Enterprises
    • Medium Business
    • Small Business
    • Large Enterprises
    • Medium Business
    • Small Business
    Platforms Supported
    • SaaS/Web/Cloud
    • Mobile - Android
    • Mobile - iOS
    • SaaS/Web/Cloud
    • Mobile - Android
    • Mobile - iOS
    Modes of Support
    • 24/7 (Live rep)
    • Business Hours
    • Online
    • 24/7 (Live rep)
    • Business Hours
    • Online
    API Support
    • Available
    • Available

    Reviews & Ratings

    User Rating
    4.6/5 665 user ratings
    Not Available
    Rating Distribution
    • Excellent

      66.6%
    • Very Good

      30.1%
    • Average

      3%
    • Poor

      0.3%
    • Terrible

      0%
    Not Available
    User Sentiments

      Reliable Notification System, Extensive Integrations, Ease of Use, Flexible On-call Scheduling

      Mobile Application Issues, Complex Configuration, Limited Reporting Functionality, Unintuitive User Interface

      Not Available
    Review Summary

    Overall, users find the platform user-friendly and easy to navigate. The incident management and communication capabilities are highly praised for their efficiency and effectiveness in resolving incidents quickly. Additionally, the integration options with various tools and platforms are seen as a major advantage. However, concerns have been raised regarding the complexity of setup and configuration, requiring significant time and effort to implement. Some users also report occasional glitches and performance issues that may hinder productivity.

    Not Available
      Read All User Reviews

    AI-Generated from the text of User Reviews

    Pricing

    Pricing Options
    • Free Trial Available
    • Starts at $16.00. Offers Free-forever plan.
    • Free Trial Available
    • Starts at $9.0. Offers Free-forever plan.
    Pricing Plans
    Monthly Plans Annual Plans

    FREE Free

    STARTER $16.00 $16.00 per user / month

    BASE $39.00 $39.00 per user / month

    ADVANCED $59.00 $59.00 per user / month

    Starter Free

    Notify & Connect $9.00 $9.00 per month

    Optimize $15.00 $19.00 per user / month

    Maximize $25.00 $29.00 per user / month

     
    View Detailed Pricing
    View Detailed Pricing

    Screenshots & Videos

    Screenshots Test the integration Dashboard
    + 1 More
    Videos Video Thumbnail
    + 2 More
    Video Thumbnail
    + 3 More

    Vendor information

    Company Details Located in: San Ramon, California Located in: Glen Allen, Virginia - 23060
    Contact Details

    +1 925.226.0300

    https://www.xmatters.com/

    +1 202-4700885

    https://www.signl4.com/

    Social Media Handles

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