XCALLY vs CloudTalk Comparison

88% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

XCALLY

Call Center Software

4.9 86 user ratings

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96% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

CloudTalk

Call Center Software

4.5 1,671 user ratings

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Overview

Description	It is a multi-channel call center solution which is well equipped with bundle of features. Using its API open channel feature, you can develop your channels across social networks and can support your customers on their favourite social network sites. It also has real-time monitoring feature to track your agent’s performance and allows you to make dynamic changes in case of emergency needs. In addition, it allows you to build your own customized dashboards that helps to monitor and improve the performance of your caller support solution. It has internal messenger feature using which your agents can collaborate to solve customer issues. Read more	CloudTalk is a virtual phone system for remote sales and customer service teams. It helps businesses maintain a local presence with an international phone number and allows them to operate their virtual call center from anywhere. The system easily adapts to the needs and size of the business. The voice features help improve the customer support team with advanced features such as call queuing, call recording, short numbers or call masking. The tool’s intelligent call routing ensures that calls are routed to the right agents based on custom criteria. Businesses can boost the productivity of their staff, teams or departments with outbound call center features such as click to call, call notes, transfer, predictive dialer or agent status. CloudTalk can also be integrated with existing CRM tools, helpdesk, and e-commerce solutions. Organizations can improve the quality of their VoIP call center with detailed call statistics, agent reporting, emotion and sentiment analytics, and more features. Some other tools ensure better and easier management include security, unlimited concurrent calls, responsive web admin, and multi-language phone. Read more
Pricing Options	Free Trial Not Available Offers Custom plan.	Free Trial Available Starts at $25.0. Offers Custom plan.
SW Score & Breakdown	88% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more 97% Reviews 73% Momentum 62% Popularity 81%	96% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more 100% Reviews 90% Momentum 72% Popularity 92%
SaaSworthy Awards	Not Available	# 8 Fastest Growing

Features

Total Features	9 Features	10 Features
Common Features for All	Auto Call Recording Automatically records all the ongoing calls. Call Monitoring Allows you listen to all inbound and outbound calls. Concurrency Support Allows you to manage multiple calls concurrently IVR Support Interactive voice recognition routes the caller to the right agent Inbound Call Center Allows you to receive an incoming call from customers Live Chat Allows you to instantly communicate with your customers and/or exchange chat messages online Outbound Call Center Allows your agent to make outgoing calls Predictive Dialer Automatically dials to list of phone numbers Progressive Dialer Auto dials and connects agents to calls answered by live persons Queue Management (Calls) Allows you to control call queues and distributes call equally + 6 More - Show Less	Auto Call Recording Automatically records all the ongoing calls. Call Monitoring Allows you listen to all inbound and outbound calls. Concurrency Support Allows you to manage multiple calls concurrently IVR Support Interactive voice recognition routes the caller to the right agent Inbound Call Center Allows you to receive an incoming call from customers Live Chat Allows you to instantly communicate with your customers and/or exchange chat messages online Outbound Call Center Allows your agent to make outgoing calls Predictive Dialer Automatically dials to list of phone numbers Progressive Dialer Auto dials and connects agents to calls answered by live persons Queue Management (Calls) Allows you to control call queues and distributes call equally + 7 More - Show Less

Technical Details

Organization Types Supported	Large Enterprises Medium Business Small Business	Large Enterprises Medium Business Small Business
Platforms Supported	SaaS/Web/Cloud Mobile - Android Mobile - iOS Installed - Windows Installed - Mac	SaaS/Web/Cloud Mobile - Android Mobile - iOS Installed - Windows Installed - Mac
Modes of Support	24/7 (Live rep) Business Hours Online	24/7 (Live rep) Business Hours Online
API Support	Available	Available

Reviews & Ratings

User Rating	4.9/5 86 user ratings	4.5/5 1,671 user ratings
Rating Distribution	Excellent 88.4% Very Good 8.1% Average 3.5% Poor 0% Terrible 0%	Excellent 65.1% Very Good 25% Average 3.9% Poor 1.5% Terrible 4.5%
User Sentiments	Not Available	User Friendly Interface, Extensive Integrations, Clear Call Quality, Comprehensive Call Analytics Inconsistent Mobile App Functionality, Occasional Connectivity Issues, Inaccurate Call Transcript Feature, Unclear Pricing Structure
Review Summary	Not Available	CloudTalk is praised for its user-friendly interface, ease of setup, and extensive features. Users appreciate the call quality, reporting capabilities, and integrations with popular business tools. Additionally, CloudTalk's customer support is frequently lauded for its responsiveness and helpfulness. However, some users have reported occasional technical glitches and limitations with certain features. Overall, CloudTalk receives positive feedback for its user-friendly design, rich features, and reliable customer support.
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Pricing

Pricing Options	Free Trial Not Available Offers Custom plan.	Free Trial Available Starts at $25.0. Offers Custom plan.
Pricing Plans Monthly Plans Annual Plans	Plus Custom Omni-Gold Custom Dialer-Gold Custom Ultimate Custom	Starter $25.00 $30.00 per user / month Essential $30.00 $40.00 per user / month Expert $50.00 $60.00 per user / month Custom Custom
	View Detailed Pricing	View Detailed Pricing

Alternatives

	Call Center Studio 4.8 130 ratings XCALLY Vs Call Center Studio HoduCC 4.8 20 ratings XCALLY Vs HoduCC TelebuHub XCALLY Vs TelebuHub Aircall 4.2 1,579 ratings XCALLY Vs Aircall Calabrio One 4.3 404 ratings XCALLY Vs Calabrio One	3CX 4.6 685 ratings CloudTalk Vs 3CX Dialpad Contact Center 4.3 207 ratings RingCentral Contact Center 4.1 281 ratings Aircall 4.2 1,579 ratings CloudTalk Vs Aircall Call Center Studio 4.8 130 ratings CloudTalk Vs Call Center Studio
	View All XCALLY Alternatives	View All CloudTalk Alternatives