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90% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more ![]()
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87% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more ![]()
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Description | WorkForce Suite empowers employees from every generation with seamless workforce management. By integrating extensively with leading Human Capital Management (HCM) and Enterprise Resource Planning (ERP) solutions, WorkForce Suite ensures never have to compromise on functionality. Leveraging predictive analytics, real-time reporting, and digital assistants, it facilitates proactive decision-making to boost productivity and enhance the employee experience. With robust communication and collaboration channels, in-the-moment information gathering, and self-service options, it optimizes the employee experience while fostering strong workplace bonds. The platform offers comprehensive management and optimization of workforce needs, including labor forecasting, scheduling, time and attendance tracking, and absence management. Whether used as a complete solution or standalone modules, WorkForce Suite’s global SaaS platform integrates workforce processes and data through intelligent decision architecture and automation. This ensures continuous global compliance and seamless integration with HR and other systems. All these powerful features are accessible via an intuitive user interface, making WorkForce Suite the ideal partner for efficient and effective workforce management. Read more | Zendesk's AI-powered workforce management makes forecasting, scheduling agents, and tracking performance a breeze. Performance reporting and real-time activity tracking reveal how agents spend their time, enabling to lead a more efficient team. AI-driven forecasting predicts the exact number of agents needed, reducing overtime and scheduling gaps. With auto-scheduling, can personalize each team member’s shift, saving time for both managers and agents. Agents can view every task in advance and gain in-depth insights into their work, fostering clarity and team loyalty. Create precise schedules down to the minute, including training, breaks, and ticket types, ensuring everyone’s on the same page. Monitor agent activities in real-time and receive custom reports post-shift to see how time is spent both inside and outside Zendesk. Metrics highlight both problem areas and significant achievements across teams, ticket types, and individuals, providing comprehensive data to enhance productivity and efficiency. Read more |
Pricing Options |
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SW Score & Breakdown |
90% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
|
87% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
|
Total Features |
17 Features
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15 Features
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Common Features for All |
Access Control
Analytics (Workforce)
Benchmarking
Billing and Invoicing
Compliance Management
Employee Dashboard
Leave Management
Location-based Scheduling
Mobile App
Process Automation
Regulations Enforcement
Reporting (Analytics)
Shift Scheduling
Staff Notification
Time & Attendance Management
Workflow Management
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Access Control
Analytics (Workforce)
Benchmarking
Billing and Invoicing
Compliance Management
Employee Dashboard
Leave Management
Location-based Scheduling
Mobile App
Process Automation
Regulations Enforcement
Reporting (Analytics)
Shift Scheduling
Staff Notification
Time & Attendance Management
Workflow Management
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Unique Features |
AI Powered Labor Optimization
Performance Scorecards
Workforce Forecasting
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AI Powered Labor Optimization
Performance Scorecards
Workforce Forecasting
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Organization Types Supported |
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Platforms Supported |
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Modes of Support |
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API Support |
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User Rating |
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Rating Distribution |
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Read All User Reviews | Read All User Reviews |
AI-Generated from the text of User Reviews
Pricing Options |
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Pricing Plans
Monthly Plans
Annual Plans
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WorkForce Suite Custom |
Zendesk Workforce Management Custom |
View Detailed Pricing
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View Detailed Pricing
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Videos |
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Company Details | Located in: Livonia, MI - 48152 | Located in: San Francisco, California - 94103 |
Contact Details |
+1-877-493-6723 |
+1 415-418-7506 |
Social Media Handles |
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Not available |
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