WorkForce Suite vs AgentTime Comparison

90% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

WorkForce Suite

Workforce Management Software

4.1 20 user ratings

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AgentTime

Workforce Management Software

5 5 user ratings

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Overview

Description

WorkForce Suite empowers employees from every generation with seamless workforce management. By integrating extensively with leading Human Capital Management (HCM) and Enterprise Resource Planning (ERP) solutions, WorkForce Suite ensures never have to compromise on functionality. Leveraging predictive analytics, real-time reporting, and digital assistants, it facilitates proactive decision-making to boost productivity and enhance the employee experience. With robust communication and collaboration channels, in-the-moment information gathering, and self-service options, it optimizes the employee experience while fostering strong workplace bonds. The platform offers comprehensive management and optimization of workforce needs, including labor forecasting, scheduling, time and attendance tracking, and absence management. Whether used as a complete solution or standalone modules, WorkForce Suite’s global SaaS platform integrates workforce processes and data through intelligent decision architecture and automation. This ensures continuous global compliance and seamless integration with HR and other systems. All these powerful features are accessible via an intuitive user interface, making WorkForce Suite the ideal partner for efficient and effective workforce management. Read more

AgentTime revolutionary software solution was designed with small and medium-sized call centers in mind, providing an affordable option for efficient workforce management. This innovative Call Center Designer and SimACD make scheduling a breeze by utilizing your shift definitions, agent profiles, and agent requirements for both inbound and outbound environments. With AgentTime, they can rest assured that your agents will always be where they need to be, when they need to be there, ensuring optimal productivity and customer satisfaction. This user-friendly interface makes it easy to navigate and our intuitive features will have them wondering how they ever managed without it. Join the countless call centers that have already made the switch to AgentTime and experience the benefits of streamlined workforce management. Read more

Pricing Options

Free Trial Not Available
Offers Custom plan.

Free Trial Not Available
Starts at $380.0.

SW Score & Breakdown

90% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

96%
Reviews

72%
Momentum

71%
Popularity

81%

Features

Total Features	17 Features	10 Features
Common Features for All	Access Control Defines application access to various users. Includes role-based system that controls options to be displayed to different users based on their role Analytics (Workforce) Helps you track and analyse the performance of the workforce Benchmarking Setting up standards and targets for your team and team members, so that they are performing at their best Billing and Invoicing This feature helps in issuing and handling the invoice and bills. Compliance Management Helps in making an assessment of risks, ensures policy comprehension and that policies/procedures are being followed Employee Dashboard Central interface for employees to view tasks, schedules, and performance metrics. Leave Management Track and approve employee leave requests systematically Location-based Scheduling Helps to assign shifts based on geographic location preferences or requirements. Mobile App Helps your team to stay top on the business everywhere Process Automation Reduce manual tasks through automated systems and workflows Regulations Enforcement Allows to implement and monitor adherence to specific industry or legal standards Reporting (Analytics) Provides insightful reports and important business metrics to track and measure the outcomes and progress. Shift Scheduling Efficiently allocate and manage employee work shifts to optimize productivity and operational effectiveness Staff Notification Alerts the employee via email, text, and push notifications upon any new events or changes. Time & Attendance Management Helps keeping track of the employee hours to enable recording their worktime Workflow Management Helps in managing and ensuring smooth flow of the tasks assigned to a team or organization + 12 More - Show Less	Access Control Defines application access to various users. Includes role-based system that controls options to be displayed to different users based on their role Analytics (Workforce) Helps you track and analyse the performance of the workforce Benchmarking Setting up standards and targets for your team and team members, so that they are performing at their best Billing and Invoicing This feature helps in issuing and handling the invoice and bills. Compliance Management Helps in making an assessment of risks, ensures policy comprehension and that policies/procedures are being followed Employee Dashboard Central interface for employees to view tasks, schedules, and performance metrics. Leave Management Track and approve employee leave requests systematically Location-based Scheduling Helps to assign shifts based on geographic location preferences or requirements. Mobile App Helps your team to stay top on the business everywhere Process Automation Reduce manual tasks through automated systems and workflows Regulations Enforcement Allows to implement and monitor adherence to specific industry or legal standards Reporting (Analytics) Provides insightful reports and important business metrics to track and measure the outcomes and progress. Shift Scheduling Efficiently allocate and manage employee work shifts to optimize productivity and operational effectiveness Staff Notification Alerts the employee via email, text, and push notifications upon any new events or changes. Time & Attendance Management Helps keeping track of the employee hours to enable recording their worktime Workflow Management Helps in managing and ensuring smooth flow of the tasks assigned to a team or organization + 5 More - Show Less
Unique Features	Performance Scorecards Assists in systematically evaluating and displaying employee performance metrics Workforce Forecasting Automatically predict future workforce needs based on historical data and proactively plan for shortcomings. It illustrates the staffing plan for a specific time period to effectively address both understaffing and overstaffing concerns.	Performance Scorecards Assists in systematically evaluating and displaying employee performance metrics Workforce Forecasting Automatically predict future workforce needs based on historical data and proactively plan for shortcomings. It illustrates the staffing plan for a specific time period to effectively address both understaffing and overstaffing concerns.

Technical Details

Organization Types Supported	Large Enterprises Medium Business Small Business	Large Enterprises Medium Business Small Business
Platforms Supported	SaaS/Web/Cloud	SaaS/Web/Cloud
Modes of Support	Online	Online
API Support	Available	NA

Reviews & Ratings

User Rating	4.1/5 20 user ratings	5/5 5 user ratings
Rating Distribution	Excellent 35% Very Good 40% Average 20% Poor 5% Terrible 0%	Excellent 100% Very Good 0% Average 0% Poor 0% Terrible 0%
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Pricing

Pricing Options	Free Trial Not Available Offers Custom plan.	Free Trial Not Available Starts at $380.0.
Pricing Plans Monthly Plans Annual Plans	WorkForce Suite Custom	AgentTime Scheduler $380.00 $380.00 One-Time Payment
	View Detailed Pricing	View Detailed Pricing

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