UVdesk vs Faveo HELPDESK Comparison

81% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

UVdesk

Help Desk Software

4.6 7 user ratings

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87% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Faveo HELPDESK

Help Desk Software

4.8 21 user ratings

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Overview

Description	UVdesk provides an open-source helpdesk solution to help enterprises achieve efficiency in rendering services to the customers. The software comes with a range of helpdesk features and modules that allows brands to set up a robust customer support platform. Its ticket managing system automatically allots ticked IDs to the customer queries, sorts the tickets as open, pending and closed and sends notifications for all the updates of one’s account right on the portal. UVdesk also connects with all major e-Commerce platforms that allow the support department of an enterprise to fetch all order related details, authenticate the same, and understand queries easily. Moreover, the Seller Central Messaging system converts all customers’ messages from Amazon into tickets so that the support team can provide resolutions directly from the UVdesk platform. There is also a support knowledgebase library creator Bianka. It is a floating button that offers swift support to the customers with the help of a ton of FAQs and general help articles. All these features of UVdesk help a brand to build a robust and automated customer support helpdesk. Read more	Faveo HELPDESK is an intuitive helpdesk ticketing system providing adequate help with customer service management, incident management and SLA management backed by a built-in knowledge base. SMEs, startups and enterprises can get the software deployed with ease and start getting their work schedule streamlined on the go. Moreover, Faveo HELPDESK also offers real-time integration with external social media platforms like Facebook, Whatsapp, MSG91, Twitter and Microsoft Active Directory providing necessary help. Companies can also depend on the same to get their service rebranded by adding favourable colours and matching styles alike. Dedicated account managers assigned to individual user organisations by Faveo HELPDESK promises comprehensive support on priority. It abides by GDPR and EU data policies, offering stringent protection against all types of security hassles. Service data stored by the software gets used to improve internal functionalities, send service-specific communications and respond to customer inquiries in real-time. Read more
Pricing Options	Free Trial Available Starts at $16.0. Offers Free-forever plan.	Free Trial Not Available Starts at $72.0. Offers Free-forever and Custom plan.
SW Score & Breakdown	81% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more 77% Reviews 76% Momentum 70% Popularity 75%	87% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more 94% Reviews 76% Momentum 63% Popularity 81%
SaaSworthy Awards	# 8 Fastest Growing # 18 Highly Rated	# 12 Fastest Growing # 18 Most Popular

Features

Total Features	8 Features	15 Features
Common Features for All	Alerts (Escalation) Helps to route critical tickets to the boss or in-house experts and alerting against them when such come Automated Routing It helps in automatically directing queries and data to the appropriate agent. Community Forums Provides an online discussion site that includes a panel of experts who give expert advice and satisfy queries of any kind relevant to the company Contract (SLA Management) Helps to manage, automating and organizing important aspects concerning a service-level agreement Customizable Branding This feature enables the customization of brand marketing to meet specific requirements and preferences. Document Storage Helps in storing the documents electronically and in a systematic way Incident Management Helps in identifying, analyzing and rectifying a bad incident or issues to ensure it does not reoccur in future Knowledge Base Helps to compile repetitive customer queries and structures them into retrievable how-to articles or FAQs. Known Issue Management Helps to tackle and to manage familiar issues or routine challenges Live Chat Allows you to instantly communicate with your customers and/or exchange chat messages online Macros (Templated Responses) It helps to store, create, and send pre-written responses to maintain the flow of the conversation. Multi-Channel Communication Helps in receiving queries and offering help through multiple channels Self Service Portal Provides the employees with a website where they can update their accounts, make bill payments, avail necessary information and other self-help functions Social Media Integration Enables integrating the software with social media for better reach and coverage Surveys & Feedback Helps to disclose the relationship of customer satisfaction rate with sales trends and also helps to get direct accurate feedback Ticket Management Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved + 4 More - Show Less	Alerts (Escalation) Helps to route critical tickets to the boss or in-house experts and alerting against them when such come Automated Routing It helps in automatically directing queries and data to the appropriate agent. Community Forums Provides an online discussion site that includes a panel of experts who give expert advice and satisfy queries of any kind relevant to the company Contract (SLA Management) Helps to manage, automating and organizing important aspects concerning a service-level agreement Customizable Branding This feature enables the customization of brand marketing to meet specific requirements and preferences. Document Storage Helps in storing the documents electronically and in a systematic way Incident Management Helps in identifying, analyzing and rectifying a bad incident or issues to ensure it does not reoccur in future Knowledge Base Helps to compile repetitive customer queries and structures them into retrievable how-to articles or FAQs. Known Issue Management Helps to tackle and to manage familiar issues or routine challenges Live Chat Allows you to instantly communicate with your customers and/or exchange chat messages online Macros (Templated Responses) It helps to store, create, and send pre-written responses to maintain the flow of the conversation. Multi-Channel Communication Helps in receiving queries and offering help through multiple channels Self Service Portal Provides the employees with a website where they can update their accounts, make bill payments, avail necessary information and other self-help functions Social Media Integration Enables integrating the software with social media for better reach and coverage Surveys & Feedback Helps to disclose the relationship of customer satisfaction rate with sales trends and also helps to get direct accurate feedback Ticket Management Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved + 11 More - Show Less
Unique Features	Multi-brand Help desk Allows to manage multiple support portals on a single platform by offering product differentiation and branding features Multi-language Support Available in multiple languages to support global customers	Multi-brand Help desk Allows to manage multiple support portals on a single platform by offering product differentiation and branding features Multi-language Support Available in multiple languages to support global customers

Technical Details

Organization Types Supported	Individuals Freelancers Large Enterprises Medium Business Small Business	Individuals Freelancers Large Enterprises Medium Business Small Business
Platforms Supported	SaaS/Web/Cloud Mobile - Android Mobile - iOS	SaaS/Web/Cloud Mobile - Android Mobile - iOS
Modes of Support	24/7 (Live rep) Business Hours Online	24/7 (Live rep) Business Hours Online
API Support	Available	Available

Reviews & Ratings

User Rating	4.6/5 7 user ratings	4.8/5 21 user ratings
Rating Distribution	Excellent 57.1% Very Good 42.9% Average 0% Poor 0% Terrible 0%	Excellent 81% Very Good 19% Average 0% Poor 0% Terrible 0%
User Sentiments	Excellent Customer Support, User-Friendly Interface, Open-Source Flexibility, Extensive Customization Inadequate Documentation, Occasional Software Bugs, Limited Scalability, Slow Customer Service Response Times	Not Available
Review Summary	Customer feedback on UVdesk, a helpdesk solution, highlights both its strengths and weaknesses. Reviewers appreciate its user-friendly interface, customizable features, and efficient ticket management capabilities. However, concerns are raised regarding occasional bugs and stability issues, along with limited integrations and reporting features. Users also express mixed opinions on the quality of customer support, with some commending its responsiveness and others finding it inadequate. Overall, UVdesk seems to deliver a solid helpdesk solution with room for improvement in stability, integrations, and customer support efficiency.	Not Available
Pros & Cons	User-friendly interface and customizable features Efficient ticket management capabilities Integrates with major e-commerce platforms Occasional bugs and stability issues Limited integrations and reporting features Mixed opinions on customer support quality	Not Available
	Read All User Reviews	Read All User Reviews

AI-Generated from the text of User Reviews

Pricing

Pricing Options	Free Trial Available Starts at $16.0. Offers Free-forever plan.	Free Trial Not Available Starts at $72.0. Offers Free-forever and Custom plan.
Pricing Plans Monthly Plans Annual Plans	Open Source Free Pro $16.00 $22.00 per month Enterprise $30.00 $36.00 per month	Freelancer (Helpdesk - Perpetual) Free Startup (Helpdesk - Perpetual) $849.00 $849.00 One-Time Payment SME (Helpdesk - Perpetual) $1,699.00 $1,699.00 One-Time Payment Enterprise (Helpdesk - Perpetual) Custom Enterprise Pro (Helpdesk - Perpetual) Custom Freelancer (Helpdesk - Recurring) Free Startup (Helpdesk - Recurring) $72.00 $72.00 per month SME (Helpdesk - Recurring) $144.00 $144.00 per month Enterprise (Helpdesk - Recurring) Custom
	View Detailed Pricing	View Detailed Pricing

Alternatives

	HelpDesk 4.5 81 ratings UVdesk Vs HelpDesk HESK 4.5 12 ratings UVdesk Vs HESK osTicket 4.6 58 ratings UVdesk Vs osTicket ReadyDesk 4.2 10 ratings UVdesk Vs ReadyDesk Sitehelpdesk 4 1 ratings UVdesk Vs Sitehelpdesk	HelpDesk 4.5 81 ratings Faveo HELPDESK Vs HelpDesk Sitehelpdesk 4 1 ratings Faveo HELPDESK Vs Sitehelpdesk ReadyDesk 4.2 10 ratings Faveo HELPDESK Vs ReadyDesk CRMdesk 4.3 110 ratings Faveo HELPDESK Vs CRMdesk Spiceworks Help Desk 4.4 25 ratings Faveo HELPDESK Vs Spiceworks Help Desk
	View All UVdesk Alternatives	View All Faveo HELPDESK Alternatives

Screenshots & Videos

Screenshots	+ 1 More	Not Available
Videos	+ 1 More	+ 1 More

Vendor information

Company Details

Located in: Noida, India Founded in: 2015

Located in: Bangalore, India Founded in: 2015

Contact Details

+91-9870284067

https://www.uvdesk.com/en/

+91 80 4709 2805

https://www.faveohelpdesk.com/

Social Media Handles

Twitter 244

Facebook 363

Instagram

Youtube 772

Linkedin 10K

Twitter 1K

Facebook 3K

Instagram 128

Youtube 423

FAQs

What are the key features of UVdesk?

UVdesk offers a range of helpdesk features, including ticket management, customer support knowledgebase, and integration with e-commerce platforms.

How does UVdesk integrate with other software?

UVdesk integrates with WordPress, Joomla, Freshdesk, CS-Cart, Dropbox Business, Slack, BigCommerce, Help Scout, PrestaShop, osTicket, WooCommerce, and Shopify.

What are the alternatives to UVdesk?

The top alternatives to UVdesk include HelpDesk, osTicket, Freshdesk, ReadyDesk, and BoldDesk.

What are the strengths of UVdesk?

UVdesk's strengths include its user-friendly interface, customizable features, and efficient ticket management capabilities.

What are the weaknesses of UVdesk?

UVdesk's weaknesses include occasional bugs and stability issues, along with limited integrations and reporting features.

Compare : UVdesk vs Faveo HELPDESK

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