Freshdesk |
81% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more 
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77% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more 
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| Description | UVdesk provides an open-source helpdesk solution to help enterprises achieve efficiency in rendering services to the customers. The software comes with a range of helpdesk features and modules that allows brands to set up a robust customer support platform. Its ticket managing system automatically allots ticked IDs to the customer queries, sorts the tickets as open, pending and closed and sends notifications for all the updates of one’s account right on the portal. UVdesk also connects with all major e-Commerce platforms that allow the support department of an enterprise to fetch all order related details, authenticate the same, and understand queries easily. Moreover, the Seller Central Messaging system converts all customers’ messages from Amazon into tickets so that the support team can provide resolutions directly from the UVdesk platform. There is also a support knowledgebase library creator Bianka. It is a floating button that offers swift support to the customers with the help of a ton of FAQs and general help articles. All these features of UVdesk help a brand to build a robust and automated customer support helpdesk. Read more | devContact helps All the issues reported via mobile devices and emails are lodged into the system and are made available through simple yet intelligent issue tracking screens. Customers can attach screenshots from their mobile gallery to help you diagnose and fix issues faster. Device and app logs can be fetched anytime by your support team to help your technical team with issue resolution. Built-In FAQs help your user search problems and find solutions without having to reach out to your support team. Manage your FAQs through the admin dashboard anytime and anywhere. Read more |
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| SW Score & Breakdown |
81% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
|
77% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
|
| SaaSworthy Awards | # 8 Fastest Growing # 18 Highly Rated |
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| Total Features |
8 Features
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9 Features
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| Common Features for All |
Automated Routing
Customizable Branding
Document Storage
Incident Management
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Self Service Portal
Social Media Integration
Surveys & Feedback
Ticket Management
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Automated Routing
Customizable Branding
Document Storage
Incident Management
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Self Service Portal
Social Media Integration
Surveys & Feedback
Ticket Management
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| Unique Features |
Multi-brand Help desk
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Multi-brand Help desk
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| User Rating |
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| Rating Distribution |
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| User Sentiments |
Excellent Customer Support, User-Friendly Interface, Open-Source Flexibility, Extensive Customization Inadequate Documentation, Occasional Software Bugs, Limited Scalability, Slow Customer Service Response Times |
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| Review Summary |
Customer feedback on UVdesk, a helpdesk solution, highlights both its strengths and weaknesses. Reviewers appreciate its user-friendly interface, customizable features, and efficient ticket management capabilities. However, concerns are raised regarding occasional bugs and stability issues, along with limited integrations and reporting features. Users also express mixed opinions on the quality of customer support, with some commending its responsiveness and others finding it inadequate. Overall, UVdesk seems to deliver a solid helpdesk solution with room for improvement in stability, integrations, and customer support efficiency. |
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| Read All User Reviews |
AI-Generated from the text of User Reviews
| Pricing Options |
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Pricing Plans
Monthly Plans
Annual Plans
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Open Source Free Pro $16.00 $22.00 per month Enterprise $30.00 $36.00 per month |
devContact Free |
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View Detailed Pricing
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View Detailed Pricing
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| Screenshots |
+ 1 More
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| Videos |
+ 1 More
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| Company Details | Located in: Noida, India Founded in: 2015 |
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| Contact Details |
+91-9870284067 |
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| Social Media Handles |
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