UVdesk vs Desku Comparison

81% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

UVdesk

Help Desk Software

4.6 7 user ratings

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88% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Desku

Help Desk Software

5 30 user ratings

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Overview

Description	UVdesk provides an open-source helpdesk solution to help enterprises achieve efficiency in rendering services to the customers. The software comes with a range of helpdesk features and modules that allows brands to set up a robust customer support platform. Its ticket managing system automatically allots ticked IDs to the customer queries, sorts the tickets as open, pending and closed and sends notifications for all the updates of one’s account right on the portal. UVdesk also connects with all major e-Commerce platforms that allow the support department of an enterprise to fetch all order related details, authenticate the same, and understand queries easily. Moreover, the Seller Central Messaging system converts all customers’ messages from Amazon into tickets so that the support team can provide resolutions directly from the UVdesk platform. There is also a support knowledgebase library creator Bianka. It is a floating button that offers swift support to the customers with the help of a ton of FAQs and general help articles. All these features of UVdesk help a brand to build a robust and automated customer support helpdesk. Read more	Introducing Desku, the ultimate platform for sending bulk notifications. Keep the audience informed about essential updates quickly and easily. Whether it’s emergency broadcasts, downtime alerts, or any other important notices they need to communicate, Desku has you covered. Desku seeks to deliver the same reliable service other notification platforms offer while bringing something new and exciting to the table: this API-driven technology allows usres to trigger bulk notifications directly from the platform in a matter of seconds. With this advanced system, users can customize the capabilities to fit the needs of the specific audience; whether that means segmenting notifications based on geography or personalizing them for each recipient individually. They have full control over who receives which messages and when – no more worrying about reaching all users or sending out irrelevant alerts! Say goodbye to manual messaging processes and lengthy setup times with Desku. They streamlined user experience makes bulk alerting easy get up and running in minutes as opposed to hours! They guarantee reliability every time and are dedicated to making sure that every single one of the messages is delivered as expected. Desku is secured by top-of-the-line encryption algorithms so they can be sure that data is safe; rest assured that all transmissions remain private between sender and receiver in a secure environment lead by experts in enterprise security solutions. Stay connected with the most powerful bulk notification platform around Desku and put traditional messaging behind the once and for all! Read more
Pricing Options	Free Trial Available Starts at $16.0. Offers Free-forever plan.	Free Trial Available Offers Custom plan.
SW Score & Breakdown	81% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more 77% Reviews 76% Momentum 70% Popularity 75%	88% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more 97% Reviews 70% Momentum 65% Popularity 75%
SaaSworthy Awards	# 8 Fastest Growing # 18 Highly Rated	Not Available

Features

Total Features	8 Features	16 Features
Common Features for All	Alerts (Escalation) Helps to route critical tickets to the boss or in-house experts and alerting against them when such come Automated Routing It helps in automatically directing queries and data to the appropriate agent. Contract (SLA Management) Helps to manage, automating and organizing important aspects concerning a service-level agreement Customizable Branding This feature enables the customization of brand marketing to meet specific requirements and preferences. Document Storage Helps in storing the documents electronically and in a systematic way Incident Management Helps in identifying, analyzing and rectifying a bad incident or issues to ensure it does not reoccur in future Knowledge Base Helps to compile repetitive customer queries and structures them into retrievable how-to articles or FAQs. Known Issue Management Helps to tackle and to manage familiar issues or routine challenges Live Chat Allows you to instantly communicate with your customers and/or exchange chat messages online Macros (Templated Responses) It helps to store, create, and send pre-written responses to maintain the flow of the conversation. Multi-Channel Communication Helps in receiving queries and offering help through multiple channels Self Service Portal Provides the employees with a website where they can update their accounts, make bill payments, avail necessary information and other self-help functions Social Media Integration Enables integrating the software with social media for better reach and coverage Surveys & Feedback Helps to disclose the relationship of customer satisfaction rate with sales trends and also helps to get direct accurate feedback Ticket Management Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved + 4 More - Show Less	Alerts (Escalation) Helps to route critical tickets to the boss or in-house experts and alerting against them when such come Automated Routing It helps in automatically directing queries and data to the appropriate agent. Contract (SLA Management) Helps to manage, automating and organizing important aspects concerning a service-level agreement Customizable Branding This feature enables the customization of brand marketing to meet specific requirements and preferences. Document Storage Helps in storing the documents electronically and in a systematic way Incident Management Helps in identifying, analyzing and rectifying a bad incident or issues to ensure it does not reoccur in future Knowledge Base Helps to compile repetitive customer queries and structures them into retrievable how-to articles or FAQs. Known Issue Management Helps to tackle and to manage familiar issues or routine challenges Live Chat Allows you to instantly communicate with your customers and/or exchange chat messages online Macros (Templated Responses) It helps to store, create, and send pre-written responses to maintain the flow of the conversation. Multi-Channel Communication Helps in receiving queries and offering help through multiple channels Self Service Portal Provides the employees with a website where they can update their accounts, make bill payments, avail necessary information and other self-help functions Social Media Integration Enables integrating the software with social media for better reach and coverage Surveys & Feedback Helps to disclose the relationship of customer satisfaction rate with sales trends and also helps to get direct accurate feedback Ticket Management Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved + 12 More - Show Less
Unique Features	AI Assistant AI Assistant helps you provide information and perform specific tasks to significantly improve your success rate. It can perform one or many tasks like analyzing your deals, contacts, and emails, generating the perfect email, and more. Multi-brand Help desk Allows to manage multiple support portals on a single platform by offering product differentiation and branding features	AI Assistant AI Assistant helps you provide information and perform specific tasks to significantly improve your success rate. It can perform one or many tasks like analyzing your deals, contacts, and emails, generating the perfect email, and more. Multi-brand Help desk Allows to manage multiple support portals on a single platform by offering product differentiation and branding features

Technical Details

Organization Types Supported	Individuals Freelancers Large Enterprises Medium Business Small Business	Individuals Freelancers Large Enterprises Medium Business Small Business
Platforms Supported	SaaS/Web/Cloud	SaaS/Web/Cloud
Modes of Support	24/7 (Live rep) Business Hours Online	24/7 (Live rep) Business Hours Online
API Support	Available	NA

Reviews & Ratings

User Rating	4.6/5 7 user ratings	5/5 30 user ratings
Rating Distribution	Excellent 57.1% Very Good 42.9% Average 0% Poor 0% Terrible 0%	Excellent 96.7% Very Good 3.3% Average 0% Poor 0% Terrible 0%
User Sentiments	Excellent Customer Support, User-Friendly Interface, Open-Source Flexibility, Extensive Customization Inadequate Documentation, Occasional Software Bugs, Limited Scalability, Slow Customer Service Response Times	Not Available
Review Summary	Customer feedback on UVdesk, a helpdesk solution, highlights both its strengths and weaknesses. Reviewers appreciate its user-friendly interface, customizable features, and efficient ticket management capabilities. However, concerns are raised regarding occasional bugs and stability issues, along with limited integrations and reporting features. Users also express mixed opinions on the quality of customer support, with some commending its responsiveness and others finding it inadequate. Overall, UVdesk seems to deliver a solid helpdesk solution with room for improvement in stability, integrations, and customer support efficiency.	Not Available
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Pricing

Pricing Options	Free Trial Available Starts at $16.0. Offers Free-forever plan.	Free Trial Available Offers Custom plan.
Pricing Plans Monthly Plans Annual Plans	Open Source Free Pro $16.00 $22.00 per month Enterprise $30.00 $36.00 per month	Startup Custom Team Custom Business Custom
	View Detailed Pricing	View Detailed Pricing

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