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92% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more 
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| Description | UserZoom is an Insight Management platform for digital teams, helping them gather, share and analyse CX and UX insights across the business to generate useful products. It helps companies schedule criteria related to digital experience performance, monitor it over time, compare it with the competitors besides aligning with generated business results. Further, the unified portal can be used by organisations to standardise UX metrics and questions in real-time, capture user-centric information and behavioural leads. Data stored within UserZoom is protected under TRUSTe’s Privacy Seal and SOC2 Type 2 certified portal. It is also compliant with the US-EU Privacy Sheild policy. Companies can also trust the solution to learn UX research best practices, get access to unlimited online courses and work along with a fixed research partner. The best part is, organisations can customise their working infrastructure within UseZoom based on the number of target users, specialised profiles handled, international needs and daily UX research. Read more | Gathering data from users and understanding their needs is essential for developing a product that meets their expectations. User research and discovery are key tools for understanding users and building better experiences. Through segmentation, you can target research participants as they use your product, and deploy surveys to get feedback and insights quickly. Video conversations with customers can provide near-instant feedback, or interviews can be scheduled. With user research and discovery, you can gain valuable insights into what your users need and develop a product that meets those needs. Read more |
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| SW Score & Breakdown |
92% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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| SaaSworthy Awards | # 2 Most Worthy # 7 Fastest Growing |
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Easy to use Interface, Robust Reporting and Analytics, Quick User Feedback, Wide Range of Testing Options Technical Issues and Bugs, Limited Customization Options, Inflexible Study Design, Outdated User Interface |
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| Review Summary |
UserZoom is a user testing platform offering a range of features, from moderated and unmoderated studies to usability testing on live sites and prototypes. Users praise its ease of use, quick turnaround times and the comprehensive data it provides. However, some users find the interface dated and clunky, while others criticize the recent price increases, stating that the basic license offers limited functionality. Despite these drawbacks, UserZoom remains a popular choice for user research, particularly for startups and small teams needing quick insights. |
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Basic Custom Custom Custom |
Free Free Team $149.00 $149.00 per month Enterprise Custom |
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| Company Details | Located in: San Jose, California Founded in: 2007 |
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+1 866-599-1550 |
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