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| Description | UserGuiding is a tool that lets website owners create interactive product tours without coding within minutes. It’s a user-friendly tool that is largely meant for three prominent use cases, namely onboarding new users, promoting newly launched features, and onboarding new employees to internal tools. All of these help in increasing product adoption and decreasing the time taken to adapt to a new product or feature. In-depth analytics features are built right into the tool to track the performance of the guides/tours. Segmenting users and showing different variations to each user-base can be done using the tool as well. Before publishing the final version of the product tour, UserGuiding lets creators preview the said version. This not only helps in ensuring a great experience for end-users but also facilitates proper testing of the tour before it goes live. In case the users close the tour, there is an assistant at one’s disposal which triggers the tour from start again, making it quickly accessible. Read more | Freshsuccess is Intelligent Client Success software that helps you reduce churn, expand your customer base, and deepen your customer connections. It identifies new advocates or expansion prospects while also proactively addressing customer risk. For your Customer Success team, you can also standardize procedures, automate tasks, and define best practices. Freshsuccess allows you to capture user behaviour within your product and sync customer information from other business applications, as well as compute account health based on customer behaviour, support ticket patterns, NPS answers, and more. To keep your work on track, you can give an owner, a priority, and a due date with this software. Important information won't be buried in emails or spreadsheets if you include comments and attachments. It tracks customer health and uses data to intervene and interact with the appropriate customers at the right time to help your customer and your team achieve their goals. The software assists executives in identifying actionable customer patterns. It provides essential account trends that are critical to business performance, such as product uptake, support effectiveness, and financial health, to customer support leaders. Read more |
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Easy to Use, Excellent Customer Support, Intuitive UI/UX, Extensive Integrations Limited Customization Options, Occasional Bugs, Limited Mobile Support, Limited Reporting Capabilities |
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| Review Summary |
UserGuiding is generally well-received by users, with reviewers commending its user-friendly and intuitive interface, robust capabilities for creating interactive product tours and knowledge bases, and positive impact on user onboarding and engagement. While some reviewers have experienced occasional technical issues or bugs, overall, the product is considered helpful in improving the user experience and reducing the need for customer support. |
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| Read All User Reviews | Read All User Reviews |
AI-Generated from the text of User Reviews
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Start-Up Plan $990.00 $990.00 per year Growth Plan $2,490.00 $2,490.00 per year Enterprise Custom |
Estate $79.00 $79.00 per user / month Forest $129.00 $129.00 per user / month |
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| Company Details | Located in: San Francisco, CA | Located in: San Mateo, California Founded in: 2020 |
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+1 650 513 0514 |
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