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| Description | UserGuiding is a tool that lets website owners create interactive product tours without coding within minutes. It’s a user-friendly tool that is largely meant for three prominent use cases, namely onboarding new users, promoting newly launched features, and onboarding new employees to internal tools. All of these help in increasing product adoption and decreasing the time taken to adapt to a new product or feature. In-depth analytics features are built right into the tool to track the performance of the guides/tours. Segmenting users and showing different variations to each user-base can be done using the tool as well. Before publishing the final version of the product tour, UserGuiding lets creators preview the said version. This not only helps in ensuring a great experience for end-users but also facilitates proper testing of the tour before it goes live. In case the users close the tour, there is an assistant at one’s disposal which triggers the tour from start again, making it quickly accessible. Read more | Custify's Customer Success Platform is designed for B2B SaaS businesses and enables them to reduce their churn and increase Customer Lifetime Value. This most successful accounts are likely to expand. Reach out to them to upsell and grow business. Never wonder who to talk to or when. Automatically created tasks give an actionable way forward every day. Automate low-touch customer success workflows so can focus on white-glove tasks. Treat them as individuals by segmenting customer base into groups based on account details or usage. Read more |
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Easy to Use, Excellent Customer Support, Intuitive UI/UX, Extensive Integrations Limited Customization Options, Occasional Bugs, Limited Mobile Support, Limited Reporting Capabilities |
User-friendly Interface, Extensive Integrations, Comprehensive Customer Overview, Powerful Automation Features Limited Customization Options, Occasional Technical Issues, Reporting Functionalities need improvement, Initial Implementation Requires Effort |
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UserGuiding is generally well-received by users, with reviewers commending its user-friendly and intuitive interface, robust capabilities for creating interactive product tours and knowledge bases, and positive impact on user onboarding and engagement. While some reviewers have experienced occasional technical issues or bugs, overall, the product is considered helpful in improving the user experience and reducing the need for customer support. |
Users appreciate Custify's user-friendly interface, comprehensive features, and excellent customer support. Its ticketing system, knowledge base, and customer segmentation tools receive particular praise. However, some users have reported occasional bugs and glitches, and a few find the reporting and analytics capabilities to be lacking in depth. Overall, Custify is a well-regarded customer support platform that helps businesses deliver exceptional customer service. |
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AI-Generated from the text of User Reviews
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Start-Up Plan $990.00 $990.00 per year Growth Plan $2,490.00 $2,490.00 per year Enterprise Custom |
Custify Custom |
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| Company Details | Located in: San Francisco, CA | Located in: Bucharest, Romania Founded in: 2017 |
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