Alpaca |
| Description | UserGuiding is a tool that lets website owners create interactive product tours without coding within minutes. It’s a user-friendly tool that is largely meant for three prominent use cases, namely onboarding new users, promoting newly launched features, and onboarding new employees to internal tools. All of these help in increasing product adoption and decreasing the time taken to adapt to a new product or feature. In-depth analytics features are built right into the tool to track the performance of the guides/tours. Segmenting users and showing different variations to each user-base can be done using the tool as well. Before publishing the final version of the product tour, UserGuiding lets creators preview the said version. This not only helps in ensuring a great experience for end-users but also facilitates proper testing of the tour before it goes live. In case the users close the tour, there is an assistant at one’s disposal which triggers the tour from start again, making it quickly accessible. Read more | Angora is a robust product analysis platform that helps brands to get a comprehensive view of their customer behaviour. Monitoring any business platform, in particular, the software can provide a huge amount of valuable customer data in real-time. Angora also enables organisations and brands to segment their users within Customer Loyalty Grids so that the marketing team can concentrate on specific customer needs. Besides adding real-time visibility, the system also helps businesses get a detailed analysis of individual platforms and detect out weak areas that are responsible for drop-offs. The platform improves data-driven planning as it is equipped to make the most use of incoming data. Angora is particularly useful to reduce churn and ensure customer loyalty, besides offering proper direction to the development team's efforts in identifying and improving the weak areas within their business. In addition, Angora is capable of analysing multiple business metrics, providing real-time insights that promote seamless customer interaction with app pages. Ultimately, it also helps businesses to boost sales by helping them fulfil the personalised engagement criteria of the end clients. Read more |
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Easy to Use, Excellent Customer Support, Intuitive UI/UX, Extensive Integrations Limited Customization Options, Occasional Bugs, Limited Mobile Support, Limited Reporting Capabilities |
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| Review Summary |
UserGuiding is generally well-received by users, with reviewers commending its user-friendly and intuitive interface, robust capabilities for creating interactive product tours and knowledge bases, and positive impact on user onboarding and engagement. While some reviewers have experienced occasional technical issues or bugs, overall, the product is considered helpful in improving the user experience and reducing the need for customer support. |
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AI-Generated from the text of User Reviews
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Start-Up Plan $990.00 $990.00 per year Growth Plan $2,490.00 $2,490.00 per year Enterprise Custom |
Basic Free Growth $250.00 $250.00 per month |
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| Company Details | Located in: San Francisco, CA | Located in: Florianópolis, Santa Catarina |
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