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| Description | Twilio Flex is a programable communication platform designed for effective businesses, helping brands connect with their customers over text messages, voice/video call and email. To set up a communication network, the software either uses the Internet of Things, Elastic SIP Trunking, Phone Numbers or Short Codes. It accelerates the communication process by providing the widest breadth of communication mechanism. This way, Twilio Flex also saves 34% of the users’ operational expenses. The platform deploys a 100% cloud contact centre within days at which companies can adapt, inspect and adjust any part of the contact centre. Organisations can also provide relevant and contextual information to their agents for highly personalised interactions. With Twilio Flex, developers can respond to rapidly changing market conditions by making alterations in their applications. It also allows them to get feedback from individual customers and deliver the right outcome. The software helps to generate new business insights that further enhance operational strategies. Read more | Voximplant is a cloud-based platform designed for real-time communication that helps businesses and developers to work efficiently. Users can connect any numbers worldwide according to requirements and make calls between phones, mobile apps, and web apps. Peer-to-peer audio and video calls between web and mobile apps can also be done easily. Users can build smart automated outbound calling campaigns in no time including high definition programmable audio conferencing. Users can receive and manage any number of inbound calls using call queueing and intelligent routing. It enables users to build any type of IVR for business processes automation and make outbound calls from the web or mobile app. Users can transform voice calls into chat logs with timestamps easily. With the video chat feature, users can create high-quality video communication between web and mobile apps. The software allows programmable multi-party video conferencing in the cloud and to also record high-quality video into compatible video files without any difficulties. Read more |
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Developer-Friendly API, Flexible and Customizable Platform, Comprehensive Communication Solutions, Real-time Communication Capabilities Inconsistent Customer Support, Account Suspension Issues, Confusing User Interface, Occasional Service Outages |
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| Review Summary |
Twilio Flex is generally well-received by users, garnering praise for its ease of use, customization options, and robust functionality. Many reviewers highlight its intuitive drag-and-drop interface, which simplifies the creation of customized workflows and applications. Additionally, users appreciate the flexibility of the platform, allowing them to tailor the system to their specific business needs. Furthermore, Twilio Flex is lauded for its comprehensive features, including omnichannel communication, AI-powered insights, and real-time analytics, which empower businesses to enhance customer engagement and optimize operations. |
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Active User Hour Plan $1.00 $1.00 per user Named User Plan $150.00 $150.00 per user / month |
Platform to Phone numbers Others Phone numbers Others Free (Monthly Active Users) Free Small (Monthly Active Users) $100.00 $100.00 per month Medium (Monthly Active Users) $1,000.00 $1,000.00 per month Custom (Monthly Active Users) Custom Free (Messaging) Free Small (Messaging) $100.00 $100.00 per month Medium (Messaging) $1,000.00 $1,000.00 per month Custom (Messaging) Custom SIP Others SMS Others |
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| Company Details | Located in: California, United States | Located in: Palo Alto, California Founded in: 2013 |
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+44 203 695 6215 |
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