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Overview

Description Twilio Flex is a programable communication platform designed for effective businesses, helping brands connect with their customers over text messages, voice/video call and email. To set up a communication network, the software either uses the Internet of Things, Elastic SIP Trunking, Phone Numbers or Short Codes. It accelerates the communication process by providing the widest breadth of communication mechanism. This way, Twilio Flex also saves 34% of the users’ operational expenses. The platform deploys a 100% cloud contact centre within days at which companies can adapt, inspect and adjust any part of the contact centre. Organisations can also provide relevant and contextual information to their agents for highly personalised interactions. With Twilio Flex, developers can respond to rapidly changing market conditions by making alterations in their applications. It also allows them to get feedback from individual customers and deliver the right outcome. The software helps to generate new business insights that further enhance operational strategies. Read more Telnyx provides a platform and API with carrier-grade voice, data and messaging capabilities. By using its developer-friendly APIs, it seeks to transform the client business communications. It offers three products, the first being Elastic SIP Trunking, which targets crystal clear calls with low latency, jitter, and packet loss. There's number search, automated porting, number tagging, and the platform built for efficient and fast communications. It offers security using end-to-end TLS and SRTP/ZRTP encryption and boasts very high availability. With Programmable SMS users can send and receive texts globally with the SMS API built for reliable, enterprise-grade messaging and gain actionable insights with detailed records in real-time. Call Control lets users build a custom calling experience. Telnyx Call Control lets you make, manage and route calls globally to any device — phone, app or browser. Its voice API provides the flexibility to build calling experiences into other applications. Read more
Pricing Options
  • Free Trial Available
  • Starts at $1.00.
  • Free Trial Available
  • Starts at $1.00. Offers Free-forever plan.

Technical Details

Organization Types Supported
  • Large Enterprises
  • Medium Business
  • Small Business
  • Large Enterprises
  • Medium Business
  • Small Business
Platforms Supported
  • SaaS/Web/Cloud
  • SaaS/Web/Cloud
Modes of Support
  • 24/7 (Live rep)
  • Online
  • 24/7 (Live rep)
  • Online
API Support
  • Available
  • Available

Reviews & Ratings

User Rating
3/5 763 user ratings
4.4/5 452 user ratings
Rating Distribution
  • Excellent

    37.2%
  • Very Good

    12.8%
  • Average

    3.5%
  • Poor

    2.5%
  • Terrible

    43.9%
  • Excellent

    80.5%
  • Very Good

    4.4%
  • Average

    2%
  • Poor

    0.7%
  • Terrible

    12.4%
User Sentiments

    Developer-Friendly API, Flexible and Customizable Platform, Comprehensive Communication Solutions, Real-time Communication Capabilities

    Inconsistent Customer Support, Account Suspension Issues, Confusing User Interface, Occasional Service Outages

    Exceptional Customer Service, Competitive Pricing, Ease of Use, Extensive Number Selection

    Porting Issues, Account Suspension Issues, Inadequate Number Availability in Certain Areas, Lack of Direct Phone Support

Review Summary

Twilio Flex is generally well-received by users, garnering praise for its ease of use, customization options, and robust functionality. Many reviewers highlight its intuitive drag-and-drop interface, which simplifies the creation of customized workflows and applications. Additionally, users appreciate the flexibility of the platform, allowing them to tailor the system to their specific business needs. Furthermore, Twilio Flex is lauded for its comprehensive features, including omnichannel communication, AI-powered insights, and real-time analytics, which empower businesses to enhance customer engagement and optimize operations.

Users commend Telnyx for its high-quality voice and video calling, with many reviewers describing the experience as "crystal clear" and "seamless." The user interface is also frequently praised for its intuitiveness and ease of use, with reviewers appreciating the straightforward onboarding process and the ability to quickly set up and manage their communication needs. Additionally, Telnyx's customer support team is often highlighted for its responsiveness and helpfulness. However, some reviewers have mentioned occasional issues with call quality and connectivity, and a few have expressed concerns about the pricing structure.

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AI-Generated from the text of User Reviews

Pricing

Pricing Options
  • Free Trial Available
  • Starts at $1.00.
  • Free Trial Available
  • Starts at $1.00. Offers Free-forever plan.
Pricing Plans
Monthly Plans Annual Plans

Active User Hour Plan $1.00 $1.00 per user

Named User Plan $150.00 $150.00 per user / month

Voice $1.00 $1.00 per Number

SMS Free

 
View Detailed Pricing
View Detailed Pricing

Screenshots & Videos

Screenshots Twilio Flex Demo - Twilio Flex - Chat
+ 3 More
Telnyx screenshot
Videos Video Thumbnail
+ 2 More
Video Thumbnail
+ 2 More

Vendor information

Company Details Located in: California, United States Located in: Chicago, Illinois
Contact Details

Not available

https://www.twilio.com/flex

Not available

https://telnyx.com/

Social Media Handles

Not available

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