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Description | Twilio Flex is a programable communication platform designed for effective businesses, helping brands connect with their customers over text messages, voice/video call and email. To set up a communication network, the software either uses the Internet of Things, Elastic SIP Trunking, Phone Numbers or Short Codes. It accelerates the communication process by providing the widest breadth of communication mechanism. This way, Twilio Flex also saves 34% of the users’ operational expenses. The platform deploys a 100% cloud contact centre within days at which companies can adapt, inspect and adjust any part of the contact centre. Organisations can also provide relevant and contextual information to their agents for highly personalised interactions. With Twilio Flex, developers can respond to rapidly changing market conditions by making alterations in their applications. It also allows them to get feedback from individual customers and deliver the right outcome. The software helps to generate new business insights that further enhance operational strategies. Read more | Telnyx provides a platform and API with carrier-grade voice, data and messaging capabilities. By using its developer-friendly APIs, it seeks to transform the client business communications. It offers three products, the first being Elastic SIP Trunking, which targets crystal clear calls with low latency, jitter, and packet loss. There's number search, automated porting, number tagging, and the platform built for efficient and fast communications. It offers security using end-to-end TLS and SRTP/ZRTP encryption and boasts very high availability. With Programmable SMS users can send and receive texts globally with the SMS API built for reliable, enterprise-grade messaging and gain actionable insights with detailed records in real-time. Call Control lets users build a custom calling experience. Telnyx Call Control lets you make, manage and route calls globally to any device — phone, app or browser. Its voice API provides the flexibility to build calling experiences into other applications. Read more |
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Developer-Friendly API, Flexible and Customizable Platform, Comprehensive Communication Solutions, Real-time Communication Capabilities Inconsistent Customer Support, Account Suspension Issues, Confusing User Interface, Occasional Service Outages |
Exceptional Customer Service, Competitive Pricing, Ease of Use, Extensive Number Selection Porting Issues, Account Suspension Issues, Inadequate Number Availability in Certain Areas, Lack of Direct Phone Support |
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Twilio Flex is generally well-received by users, garnering praise for its ease of use, customization options, and robust functionality. Many reviewers highlight its intuitive drag-and-drop interface, which simplifies the creation of customized workflows and applications. Additionally, users appreciate the flexibility of the platform, allowing them to tailor the system to their specific business needs. Furthermore, Twilio Flex is lauded for its comprehensive features, including omnichannel communication, AI-powered insights, and real-time analytics, which empower businesses to enhance customer engagement and optimize operations. |
Users commend Telnyx for its high-quality voice and video calling, with many reviewers describing the experience as "crystal clear" and "seamless." The user interface is also frequently praised for its intuitiveness and ease of use, with reviewers appreciating the straightforward onboarding process and the ability to quickly set up and manage their communication needs. Additionally, Telnyx's customer support team is often highlighted for its responsiveness and helpfulness. However, some reviewers have mentioned occasional issues with call quality and connectivity, and a few have expressed concerns about the pricing structure. |
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AI-Generated from the text of User Reviews
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Active User Hour Plan $1.00 $1.00 per user Named User Plan $150.00 $150.00 per user / month |
Voice $1.00 $1.00 per Number SMS Free |
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Company Details | Located in: California, United States | Located in: Chicago, Illinois |
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