Alpaca |
| Description | Totango is a smart customer success solution that will assist your team in achieving their objectives and goals with real time results. This customer data platform continually monitors all customer health signals and engages them proactively at scale, leading in more focused, proactive customer success teams, greater productivity, and decreased attrition. Totango is the most widely accepted all-in-one customer IS that provides you everything that you require to boost your client success. It helps you minimise customer attrition, increase revenue, increase adoption, and expand your customer success. With Totango, you can choose a customer path or create your own and everything can be managed on a single platform. It offers the best practise templates for each trip or effort right out of the box. The platform makes it easier to plan, execute, and track your most effective client interactions. It automates the workflows throughout your whole business and lets you send hyper-personalized messages for each user that will boost your digital engagement. Users can connect all of their customer data securely for a unified picture of their customers. Read more | Angora is a robust product analysis platform that helps brands to get a comprehensive view of their customer behaviour. Monitoring any business platform, in particular, the software can provide a huge amount of valuable customer data in real-time. Angora also enables organisations and brands to segment their users within Customer Loyalty Grids so that the marketing team can concentrate on specific customer needs. Besides adding real-time visibility, the system also helps businesses get a detailed analysis of individual platforms and detect out weak areas that are responsible for drop-offs. The platform improves data-driven planning as it is equipped to make the most use of incoming data. Angora is particularly useful to reduce churn and ensure customer loyalty, besides offering proper direction to the development team's efforts in identifying and improving the weak areas within their business. In addition, Angora is capable of analysing multiple business metrics, providing real-time insights that promote seamless customer interaction with app pages. Ultimately, it also helps businesses to boost sales by helping them fulfil the personalised engagement criteria of the end clients. Read more |
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Ease of Use, Customer Health Tracking, Task Management, Extensive Integrations Unresponsive Customer Support, Limited Reporting Capabilities, Software Bugs and Glitches, Complex Configuration |
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Totango is lauded for its user-friendly interface, robust analytics, and ability to enhance customer engagement. Reviewers appreciate its intuitive navigation, customizable dashboards, and comprehensive reporting capabilities. Totango's customer success (CS) score tracking, segmentation, and journey mapping features are often highlighted. Additionally, its automated workflows, task management, and integration options with various platforms are praised. While some users mention occasional glitches or a learning curve, Totango's overall effectiveness in improving CS efforts and driving business outcomes is widely recognized. |
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Basic Free Growth $250.00 $250.00 per month |
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| Company Details | Located in: Redwood City, California Founded in: 2010 | Located in: Florianópolis, Santa Catarina |
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