Nextiva |
98% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more 
View Details
|
86% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more 
View Details
|
| Description | An enterprise-class customer support platform with modern cloud solution. It has click-to-call feature using which you can call directly from your helpdesk and website. Based on caller data and IVR selection inbound calls are routed to respective agents by automatic call distributor (ACD). This software supports seamless integration with business applications such as Zendesk and SalesForce. Talkdesk assigns an unique tag to every contacts using which you can easily sort and identify required contact details. Moreover, it has call blocking feature that allows you to blacklist phone numbers in order to restrict spam calls. Read more | YakoVoice is a cloud call centre that can be used by small business, and one can get started with a five-seater call centre within 10 minutes, thanks to the power of AI used by this software. It is a cutting edge solution for cloud telephony, which in return helps in empowering your firm. The voice platform offered by YakoVoice comes with a plethora of services and products that assist in automating any business and offers the maximum benefits of cloud telephony. With the help of this software, you can discover the real power of cloud telephony. Getting access to all communication solutions under a single dashboard is made possible by YakoVoice. It will not only help the customers to connect to the brand with ease but at the same time, allow users to expand their business across the world without burning a hole in their pockets. Read more |
| Pricing Options |
|
|
| SW Score & Breakdown |
98% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
|
86% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
|
| SaaSworthy Awards | # 1 Most Worthy # 1 Fastest Growing |
Not Available
|
| Total Features |
10 Features
|
10 Features
|
| Common Features for All |
Auto Call Recording
Call Monitoring
Concurrency Support
IVR Support
Inbound Call Center
Live Chat
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management (Calls)
|
Auto Call Recording
Call Monitoring
Concurrency Support
IVR Support
Inbound Call Center
Live Chat
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management (Calls)
|
| Organization Types Supported |
|
|
| Platforms Supported |
|
|
| Modes of Support |
|
|
| API Support |
|
|
| User Rating |
|
Not Available
|
| Rating Distribution |
|
Not Available
|
| User Sentiments |
Ease of Use, Extensive Reporting, Reliable Salesforce Integration, Clear Call Quality Mobile App Issues, Occasional Service Outages, Occasional Call Drops, Inconsistent Call Routing |
Not Available
|
| Review Summary |
As a popular cloud-based contact center solution, Talkdesk has received both positive and negative feedback from users. Reviewers praise its user-friendly interface, feature-rich functionality, and strong reporting capabilities. However, some users have expressed concerns about its pricing structure, occasional technical glitches, and limited customization options. Additionally, while Talkdesk integrates well with numerous third-party applications, some reviewers have reported challenges with specific integrations. Overall, Talkdesk appears to be a solid choice for businesses seeking a feature-rich and user-friendly contact center solution, but it may not be suitable for those with strict budget constraints or highly customized needs. |
Not Available
|
| Read All User Reviews |
AI-Generated from the text of User Reviews
| Pricing Options |
|
|
|
Pricing Plans
Monthly Plans
Annual Plans
|
CX Cloud Professional Custom CX Cloud Professional Plus Custom CX Cloud Enterprise Custom |
Basic Others Advance Others Enterprise Others |
|
View Detailed Pricing
|
View Detailed Pricing
|
| Screenshots |
+ 4 More
|
+ 2 More
|
| Videos |
+ 2 More
|
+ 2 More
|
| Company Details | Located in: San Francisco, California | Located in: Maharashtra, India |
| Contact Details |
+1 (888) 743-3044 |
022-40375745 |
| Social Media Handles |
|
|
Looking for the right SaaS
We can help you choose the best SaaS for your specific requirements. Our in-house experts will assist you with their hand-picked recommendations.
Want more customers?
Our experts will research about your product and list it on SaaSworthy for FREE.
