Freshdesk |
79% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more 
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83% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more 
Get Free Advice
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| Description | Built for customer support teams, as well as the customers, SympoQ is an intuitive and flexible help desk system built to manage and automate customer service and support activities from a single place. SympoQ can be set up and available for operations in less than 10 minutes with its flexible and easy to use configuration. With SympoQ, your customer support takes advantage of a robust support system that keeps your customers informed and in control of their issues. It allows you to take customer requests and assign them to the relevant functional area or agents for follow-up. The SympoQ customer portal is accessible 24/7 with self-service capabilities. Customers are able to search for solutions from the knowledge base without the need of contacting the help desk. The portal enriches customer experiences and results in increased loyalty from customers. SympoQ is customizable to business profile to deliver solutions that can satisfy complex requirements without becoming burdensome. Appearance and localization, email templates, they are all customizable. You can even set a public or a private site, choosing between internal or external help desk depending on your customers and support processes. Read more | EvantoDesk revolutionizes customer support with its simple, intuitive help desk software. Forget ticket IDs and customer portals; EvantoDesk turns customer interactions into seamless email exchanges, making customers feel valued and heard. Quick to configure with the Quick Start Wizard, teams can effortlessly transition to EvantoDesk as it mimics familiar email systems like Gmail. With EvantoDesk, every team member stays on the same page, thanks to features like the collision detector, which alerts agents if multiple people are viewing the same ticket. Its clean, crisp layout turns ticket management into a breeze. Boost productivity with canned responses, notes, @mentions, and automated workflows that streamline ticket processing. Collaboration is a priority, allowing tickets to be easily assigned to individuals or groups. Team members can add notes and alert colleagues using @mentions, ensuring everyone's in the loop. EvantoDesk also offers robust reporting and data analysis to optimize performance. Choose EvantoDesk for a hassle-free, efficient help desk solution that transforms customer service into a delightful experience. Read more |
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| SW Score & Breakdown |
79% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
|
83% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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| Total Features |
12 Features
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14 Features
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| Common Features for All |
Alerts (Escalation)
Automated Routing
Community Forums
Contract (SLA Management)
Customizable Branding
Document Storage
Knowledge Base
Known Issue Management
Live Chat
Macros (Templated Responses)
Multi-Channel Communication
Self Service Portal
Social Media Integration
Surveys & Feedback
Ticket Management
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Alerts (Escalation)
Automated Routing
Community Forums
Contract (SLA Management)
Customizable Branding
Document Storage
Knowledge Base
Known Issue Management
Live Chat
Macros (Templated Responses)
Multi-Channel Communication
Self Service Portal
Social Media Integration
Surveys & Feedback
Ticket Management
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| API Support |
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| User Rating |
Not Available
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| Rating Distribution |
Not Available
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| Read All User Reviews |
AI-Generated from the text of User Reviews
| Pricing Options |
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Pricing Plans
Monthly Plans
Annual Plans
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Concept $10.00 $10.00 per user / month Team $15.00 $15.00 per user / month Premium $20.00 $20.00 per user / month |
EvantoDesk $15.00 $16.67 per user / month |
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View Detailed Pricing
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View Detailed Pricing
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| Screenshots |
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Not Available |
| Company Details |
Not available |
Located in: Bristol, England Founded in: 2017 |
| Contact Details |
Not available |
Not available |
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