Survio vs Delighted Comparison

93% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Survio

Survey/ User Feedback Software

4.5 1,447 user ratings

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90% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Delighted

Survey/ User Feedback Software

4.8 104 user ratings

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Overview

Description	Survio is a simple and user-friendly online survey software that creates online surveys for market research, customer satisfaction, event promotions, academic progress tracking and much more. It also assists in HR management by doing core surveys like accessing employee performances, screening potential candidates, collecting employee feedbacks etc, which enables businesses to make better decisions. With its rich feature set and survey templates, it provides with an effective solution for preparing questionnaires, collecting data and result analysing, sharing & exporting. Moreover, the surveys can be seamlessly adapted to any smartphones and tablets, allowing you to reach out effectively. Read more	Delighted is a comprehensive employee and customer feedback management software for brands and companies to collect actionable feedback in real-time as per convenience. As a self-serve experience management platform, it analyses the feedback, helping companies make data-driven decisions. The software allows users to create enjoyable best practice surveys in no time with higher response rates. With Delighted, companies can customise the look and feel of the surveys along with items like logos and colours. The questions are personalised to each recipient’s specific situations. Also, the software comes equipped with a REST API integration that is capable of delivering customer experience surveys across multiple channels in real-time. Moreover, automated survey schedules and multi-channel delivery surveys within the same are available with multi-language support. Delighted’s real-time dashboard presents feedback in an instant, while its powerful tools offer a detailed understanding of the collected feedback on the go. Moreover, it generates comprehensive reports for feedback, which can be segmented according to keywords, tags, scores etc. Finally, the software closes the loop, promoting data-driven decisions to uplift customer engagement. Read more
Pricing Options	Free Trial Not Available Starts at $18.33. Offers Custom plan.	Free Trial Available Starts at $224.00. Offers Free-forever and Custom plan.
SW Score & Breakdown	93% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more 99% Reviews 87% Momentum 63% Popularity 81%	90% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more 94% Reviews 88% Momentum 64% Popularity 81%
SaaSworthy Awards	# 12 Highly Rated # 6 Fastest Growing	Not Available

Features

Total Features	16 Features	13 Features
Common Features for All	360 Degree Feedback Captures and centralizes a holistic feedback of the target audience that helps in making business decisions. Custom Survey URLs Enables you to create an URL for the survey that is easy to remember so that the respondents can get access to the link Data Analysis Tools Analyze feedbacks collected from both structured and unstructured sources in real-time Email Distribution This feature lets you send a custom email invitation for the survey to the respondents Embeddable Survey It enables you to directly include your surveys on your own website Kiosk Survey This feature lets you run your survey on a dedicated survey kiosk, such as on a tablet or iPad Mobile Survey A feature that optimizes your surveys for Android, iPhone, iPad so that you can create and deploy surveys on the go Multiple Question Types These question patterns are aimed at collecting statistical data from the respondents with accuracy Offline Response Collection This feature lets you store all the collected data locally on the tablet, smartphone and mobile devices without the access of internet Online Survey Lets you run your survey through email, social media platforms, web forms, polls, quizzes and posts Question Branching Allows respondents to screen questions and give answer to the relevant questions only Question Library Saves the FAQs into a question library, from where you can instantly pick and add them to new surveys Site Intercept Survey Captures value from your website visitors with targeted, engaging messages Skip Logic It hides the irrelevant pages or questions based on previous responses. Support Audio / Images / Video Includes audio/ video/ images into the survey questionnaires to make it interactive Survey Templates Survey Templates consist of a complete set of questions using which you can start building surveys without spending much time. + 13 More - Show Less	360 Degree Feedback Captures and centralizes a holistic feedback of the target audience that helps in making business decisions. Custom Survey URLs Enables you to create an URL for the survey that is easy to remember so that the respondents can get access to the link Data Analysis Tools Analyze feedbacks collected from both structured and unstructured sources in real-time Email Distribution This feature lets you send a custom email invitation for the survey to the respondents Embeddable Survey It enables you to directly include your surveys on your own website Kiosk Survey This feature lets you run your survey on a dedicated survey kiosk, such as on a tablet or iPad Mobile Survey A feature that optimizes your surveys for Android, iPhone, iPad so that you can create and deploy surveys on the go Multiple Question Types These question patterns are aimed at collecting statistical data from the respondents with accuracy Offline Response Collection This feature lets you store all the collected data locally on the tablet, smartphone and mobile devices without the access of internet Online Survey Lets you run your survey through email, social media platforms, web forms, polls, quizzes and posts Question Branching Allows respondents to screen questions and give answer to the relevant questions only Question Library Saves the FAQs into a question library, from where you can instantly pick and add them to new surveys Site Intercept Survey Captures value from your website visitors with targeted, engaging messages Skip Logic It hides the irrelevant pages or questions based on previous responses. Support Audio / Images / Video Includes audio/ video/ images into the survey questionnaires to make it interactive Survey Templates Survey Templates consist of a complete set of questions using which you can start building surveys without spending much time. + 10 More - Show Less

Technical Details

Organization Types Supported	Freelancers Large Enterprises Medium Business Small Business	Freelancers Large Enterprises Medium Business Small Business
Platforms Supported	SaaS/Web/Cloud Mobile - Android Mobile - iOS	SaaS/Web/Cloud Mobile - Android Mobile - iOS
Modes of Support	24/7 (Live rep) Online	24/7 (Live rep) Online
API Support	Available	Available

Reviews & Ratings

User Rating	4.5/5 1,447 user ratings	4.8/5 104 user ratings
Rating Distribution	Excellent 60.5% Very Good 31.4% Average 4.2% Poor 0.8% Terrible 3%	Excellent 81.7% Very Good 17.3% Average 0% Poor 0% Terrible 1%
User Sentiments	Ease of use, Intuitive Interface, Clear Data Visualization, Comprehensive Reporting Limited Free Plan Features, High Premium Plan Pricing, Lack of Data Export Options in Free Plan, Occasional Software Glitches	Ease of Use, Intuitive User Interface, Extensive Integrations, Customizable Surveys Limited Reporting Functionality, Occasional Downtime, Lack of Advanced Features, Difficult Customization Options
Review Summary	Survio is generally well-received by users, earning praise for its user-friendly interface, ease of use, and comprehensive features. It is particularly lauded for its survey creation capabilities, with users highlighting the wide range of question types, customization options, and intuitive drag-and-drop functionality. Additionally, Survio's customer support is often commended for its responsiveness and helpfulness. However, some users have expressed concerns regarding the pricing structure and occasional technical glitches.	User reviews for Delighted highlight its ease of use, intuitive design, and comprehensive features for collecting and analyzing customer feedback. Users praise its user-friendly templates, fast setup, and integration with various tools like Slack and Salesforce. The platform is also commended for its responsiveness and helpful customer support. While Delighted is generally well-received, some users wish for more advanced reporting options and automation features. Despite these minor shortcomings, Delighted is consistently praised as a valuable tool for gathering real-time feedback and improving customer satisfaction.
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Pricing

Pricing Options	Free Trial Not Available Starts at $18.33. Offers Custom plan.	Free Trial Available Starts at $224.00. Offers Free-forever and Custom plan.
Pricing Plans Monthly Plans Annual Plans	Elite(Personal plans) $73.25 $73.25 per year Standard (Personal plans) $36.58 $36.58 per year Mini (Personal plans) $18.33 $18.33 per year Small (Business plans) $120.00 $120.00 per year Medium(Business plans) $300.00 $300.00 per year Enterprise (Business plans) Custom	Free Free Premium $224.00 $224.00 per month Premium Plus Custom
	View Detailed Pricing	View Detailed Pricing

Alternatives

	QuestionPro 4.6 1,146 ratings Survio Vs QuestionPro Key Survey Software Survio Vs Key Survey Software SmartSurvey 4.6 202 ratings Survio Vs SmartSurvey easyfeedback 4.6 48 ratings Survio Vs easyfeedback SurveyRock 4.5 80 ratings Survio Vs SurveyRock	RapidFeedback Delighted Vs RapidFeedback Surveyed UserFeedback UserFace Delighted Vs UserFace Honestly Employee Engagement 4.1 9 ratings
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