Atera |
90% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more 
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94% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more 
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98% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more 
NinjaOne (NinjaRMM) |
| Description | Supportbench is a customer support software that empowers teams to foster long-lasting customer relationships. It functions as an omnichannel platform that can be used to extend premium customer support and add value to customer experiences. Managers can use the tool to boost their teams’ ability to handle multiple cases at once through a customisable and single-pane glass view. Supportbench also includes built-in scheduling tools that can be directly synced with a team calendar. Users can even capture customer feedback and calculate relevant KPIs such as the Net Promoter Score, CSAT, and custom surveys. They can then access real-time analytics and scorecards, discover patterns, identify the best-performing agents, and more to make well-informed business decisions. Experiences of customers can be further complemented via a robust knowledge-base and an agent ticket management system. And to make things easier, Supportbench can be integrated with popular tools with the help of a REST API. Read more | Jitbit Helpdesk is a ticketing system and helpdesk software meant for your IT, SaaS and email-based businesses. It is easy to use and provides thorough support to customers. It enables you to send emails to the helpdesk and start managing the raised tickets. SaaS and IT versions integrate with over 500+ applications like mailboxes, Google Drive, etc. There is also a cloud version that is secure, powerful and easy to set up. The software comes with apps across both Android and iOS devices where customers can keep viewing the details of the ticket until it is resolved. The helpdesk automation feature of Jitbit helps you to have control over your raised tickets. Its team mailbox allows you to prioritise your tickets. With this app, users can type innovative replies for knowledge-based articles. The software allows you to seek feedback from customers through the ‘Ideas’ forum. Moreover, you can also sign-in to your Google Account from the Azure account. You can manage your IT service request tickets by its IT ticketing system. The app is customisable and you can easily monitor your organisation’s assets. Read more | NinjaOne automates the hardest parts of IT, delivering visibility, security, and control over all endpoints for more than 20,000 customers. The NinjaOne platform increases productivity while reducing risk and IT costs. Organizations use NinjaOne, including its wide range of IT and security integrations, for use cases such as endpoint management, patch management, mobile device management, software deployment, remote access, endpoint backup, and more. Read more |
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| SW Score & Breakdown |
90% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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94% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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98% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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| SaaSworthy Awards |
Not Available
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# 13 Most Popular # 10 Most Popular |
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| User Sentiments |
AI-Driven Features, Customer Support Management, Customizable Dashboards, Ease of Use Mobile App Functionality, Limited Third-Party Integrations, Steep Learning Curve, Lack of Offline Mode |
Easy to use Interface, Efficient Ticketing System, Extensive Integrations, Excellent Customer Support Limited Customization Options, Lack of Built-in Dashboard, Subpar Mobile Application, Role-Based Permissions Issues |
Ease of Use, Fast and Reliable Remote Access, Comprehensive Patch Management, Excellent Customer Support Limited Third-Party Software Patching Support, Limited MacOS Support, Inadequate Reporting Functionality, Occasional Software Bugs |
| Review Summary |
SupportBench is praised for its exceptional support, user-friendly interface, and AI-driven features. Users highlight the platform's ability to centralize support operations, improve customer service efficiency, and provide valuable insights into customer needs. They appreciate the AI-powered sentiment analysis, chatbot capabilities, and customizable dashboards, which streamline processes and enhance communication. However, some users point out limitations in the mobile app and integration options, suggesting areas for improvement. |
Users find Jitbit Helpdesk easy to use, reliable, and affordable. It is praised for its intuitive interface, comprehensive features, and excellent customer support. Many reviewers highlight its ticketing system, automation capabilities, reporting tools, and integration options as key strengths. Additionally, users appreciate its mobile app and the ability to customize it according to their needs. However, some users mention limited customization options and occasional glitches as areas for improvement. Overall, Jitbit Helpdesk is a popular choice for businesses seeking a user-friendly and cost-effective help desk solution. |
The general consensus among reviewers is that NinjaRMM is a comprehensive and powerful RMM tool that offers a wide range of features to help MSPs streamline their operations. It is praised for its user-friendly interface, customizable dashboards, and robust reporting capabilities. However, some users have expressed concerns about the occasional occurrence of bugs and glitches, as well as the need for improved documentation and customer support. Overall, NinjaRMM is a solid choice for MSPs seeking a feature-rich and reliable RMM solution, though there is room for improvement in terms of stability and support. |
| Read All User Reviews | Read All User Reviews | Read All User Reviews |
AI-Generated from the text of User Reviews
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Business $32.00 $40.00 per month Enterprise Custom |
Freelancer (SaaS) $24.92 $29.00 per month Startup (SaaS) $58.25 $69.00 per month Company (SaaS) $108.25 $129.00 per month Enterprise (SaaS) $208.25 $249.00 per month Small (Self-hosted) $2,199.00 $2,199.00 One-Time Perpetual License Company (Self-hosted) $3,799.00 $3,799.00 One-time Perpetual License Enterprise (Self-hosted) $6,499.00 $6,499.00 One-time Perpetual License Source Codes Custom |
NinjaOne Custom |
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| Company Details | Located in: Vancouver, British Columbia Founded in: 2015 | Located in: Edinburgh, Scotland - BH16 6FH Founded in: 2005 | Located in: Austin, TX |
| Contact Details |
Not available |
+1 646-397-7708 |
+1 888 542-8339 |
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