Supportbench vs Halp Comparison

90% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Supportbench

Help Desk Software

4.9 287 user ratings

Get Free Advice

77% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Halp

Help Desk Software

4.8 48 user ratings

Get Free Advice

Overview

Description	Supportbench is a customer support software that empowers teams to foster long-lasting customer relationships. It functions as an omnichannel platform that can be used to extend premium customer support and add value to customer experiences. Managers can use the tool to boost their teams’ ability to handle multiple cases at once through a customisable and single-pane glass view. Supportbench also includes built-in scheduling tools that can be directly synced with a team calendar. Users can even capture customer feedback and calculate relevant KPIs such as the Net Promoter Score, CSAT, and custom surveys. They can then access real-time analytics and scorecards, discover patterns, identify the best-performing agents, and more to make well-informed business decisions. Experiences of customers can be further complemented via a robust knowledge-base and an agent ticket management system. And to make things easier, Supportbench can be integrated with popular tools with the help of a REST API. Read more	Halp is a smart AI-powered ticketing help desk developed specifically for Slack and Microsoft Teams enthusiasts. This type of system is becoming increasingly important for your customer service operation to function smoothly. It will allow your team to quickly handle client inquiries, requests for information, and incident reports that continue to build up across many channels. Halp is the best software for the productivity of your growing team. It's a modern help desk ticketing software that will seamlessly integrate with your Microsoft teams and slack; empowering your remote team to be happier and productive. It has a shared inbox that collects all customer support requests from various channels, customized workflows, and automatic pop-ups that assist deflect frequent consumer questions. A powerful workflow engine paired with advanced AI technology ensures your team never has to do the same work twice. With modern features like track, automate, and humanize; integration with Teams and Slack, Halp is leading the Help desk ticketing industry. If you are currently using a ticketing system, Halp offers strong interfaces with Zendesk, Jira, and other popular platforms. Read more
Pricing Options	Free Trial Available Starts at $32.0. Offers Custom plan.	Free Trial Available Starts at $15.00.
SW Score & Breakdown	90% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more 99% Reviews 78% Momentum 64% Popularity 75%	77% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more 75% Reviews 71% Momentum 62% Popularity 80%
SaaSworthy Awards	Not Available	# 4 Fastest Growing # 6 Fastest Growing

Features

Total Features	18 Features	6 Features
Common Features for All	Alerts (Escalation) Helps to route critical tickets to the boss or in-house experts and alerting against them when such come Automated Routing It helps in automatically directing queries and data to the appropriate agent. Community Forums Provides an online discussion site that includes a panel of experts who give expert advice and satisfy queries of any kind relevant to the company Contract (SLA Management) Helps to manage, automating and organizing important aspects concerning a service-level agreement Customizable Branding This feature enables the customization of brand marketing to meet specific requirements and preferences. Document Storage Helps in storing the documents electronically and in a systematic way Incident Management Helps in identifying, analyzing and rectifying a bad incident or issues to ensure it does not reoccur in future Knowledge Base Helps to compile repetitive customer queries and structures them into retrievable how-to articles or FAQs. Known Issue Management Helps to tackle and to manage familiar issues or routine challenges Live Chat Allows you to instantly communicate with your customers and/or exchange chat messages online Macros (Templated Responses) It helps to store, create, and send pre-written responses to maintain the flow of the conversation. Multi-Channel Communication Helps in receiving queries and offering help through multiple channels Self Service Portal Provides the employees with a website where they can update their accounts, make bill payments, avail necessary information and other self-help functions Social Media Integration Enables integrating the software with social media for better reach and coverage Surveys & Feedback Helps to disclose the relationship of customer satisfaction rate with sales trends and also helps to get direct accurate feedback Ticket Management Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved + 13 More - Show Less	Alerts (Escalation) Helps to route critical tickets to the boss or in-house experts and alerting against them when such come Automated Routing It helps in automatically directing queries and data to the appropriate agent. Community Forums Provides an online discussion site that includes a panel of experts who give expert advice and satisfy queries of any kind relevant to the company Contract (SLA Management) Helps to manage, automating and organizing important aspects concerning a service-level agreement Customizable Branding This feature enables the customization of brand marketing to meet specific requirements and preferences. Document Storage Helps in storing the documents electronically and in a systematic way Incident Management Helps in identifying, analyzing and rectifying a bad incident or issues to ensure it does not reoccur in future Knowledge Base Helps to compile repetitive customer queries and structures them into retrievable how-to articles or FAQs. Known Issue Management Helps to tackle and to manage familiar issues or routine challenges Live Chat Allows you to instantly communicate with your customers and/or exchange chat messages online Macros (Templated Responses) It helps to store, create, and send pre-written responses to maintain the flow of the conversation. Multi-Channel Communication Helps in receiving queries and offering help through multiple channels Self Service Portal Provides the employees with a website where they can update their accounts, make bill payments, avail necessary information and other self-help functions Social Media Integration Enables integrating the software with social media for better reach and coverage Surveys & Feedback Helps to disclose the relationship of customer satisfaction rate with sales trends and also helps to get direct accurate feedback Ticket Management Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved + 3 More - Show Less
Unique Features	AI Assistant AI Assistant helps you provide information and perform specific tasks to significantly improve your success rate. It can perform one or many tasks like analyzing your deals, contacts, and emails, generating the perfect email, and more. Multi-language Support Available in multiple languages to support global customers	AI Assistant AI Assistant helps you provide information and perform specific tasks to significantly improve your success rate. It can perform one or many tasks like analyzing your deals, contacts, and emails, generating the perfect email, and more. Multi-language Support Available in multiple languages to support global customers

Technical Details

Organization Types Supported	Freelancers Large Enterprises Medium Business Small Business	Freelancers Large Enterprises Medium Business Small Business
Platforms Supported	SaaS/Web/Cloud Mobile - Android Mobile - iOS	SaaS/Web/Cloud Mobile - Android Mobile - iOS
Modes of Support	Business Hours Online	Business Hours Online
API Support	Available	NA

Reviews & Ratings

User Rating	4.9/5 287 user ratings	4.8/5 48 user ratings
Rating Distribution	Excellent 88.5% Very Good 10.5% Average 1% Poor 0% Terrible 0%	Excellent 79.2% Very Good 18.8% Average 0% Poor 2.1% Terrible 0%
User Sentiments	AI-Driven Features, Customer Support Management, Customizable Dashboards, Ease of Use Mobile App Functionality, Limited Third-Party Integrations, Steep Learning Curve, Lack of Offline Mode	Not Available
Review Summary	SupportBench is praised for its exceptional support, user-friendly interface, and AI-driven features. Users highlight the platform's ability to centralize support operations, improve customer service efficiency, and provide valuable insights into customer needs. They appreciate the AI-powered sentiment analysis, chatbot capabilities, and customizable dashboards, which streamline processes and enhance communication. However, some users point out limitations in the mobile app and integration options, suggesting areas for improvement.	Not Available
	Read All User Reviews	Read All User Reviews

AI-Generated from the text of User Reviews

Pricing

Pricing Options	Free Trial Available Starts at $32.0. Offers Custom plan.	Free Trial Available Starts at $15.00.
Pricing Plans Monthly Plans Annual Plans	Business $32.00 $40.00 per month Enterprise Custom	Standard $15.00 $15.00 per user / month Premium $30.00 $30.00 per user / month Enterprise $45.00 $45.00 per user / month
	View Detailed Pricing	View Detailed Pricing

Alternatives

	HelpDesk 4.5 81 ratings Supportbench Vs HelpDesk CRMdesk 4.3 110 ratings Supportbench Vs CRMdesk Teamwork Desk 4.5 84 ratings Supportbench Vs Teamwork Desk UseDesk 5 5 ratings Supportbench Vs UseDesk Trakdesk 4.9 12 ratings Supportbench Vs Trakdesk	HelpDesk 4.5 81 ratings Halp Vs HelpDesk BoldDesk 4.7 43 ratings Halp Vs BoldDesk Teamwork Desk 4.5 84 ratings Halp Vs Teamwork Desk AzureDesk 4.6 85 ratings Halp Vs AzureDesk Jitbit Helpdesk 4.4 90 ratings Halp Vs Jitbit Helpdesk
	View All Supportbench Alternatives	View All Halp Alternatives