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89% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more ![]()
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79% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more ![]()
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Description | Simplesat is a cloud-based customer satisfaction survey tool that allows users to create and distribute satisfaction surveys with a one click. CSAT and CES (Customer Effort Score) surveys can be embedded in email signatures or helpdesks, and Net Promoter Score (NPS) surveys can be sent quarterly by email. Simplesat allows users to create one-click CSAT surveys in ConnectWise, Autotask, Zendesk, and other helpdesk and professional services automation (PSA) systems to record client feedback. Users may sync or import customers from ConnectWise, Autotask, Intercom, Infusionsoft, and other sources to monitor customer loyalty through quarterly NPS surveys. The dashboard on Simplesat gives consumers insight into survey replies and allows them to detect problem areas and bright spots. With the real-time feedback widget, users can write positive testimonials on their websites. Customers can receive different follow-up and "thank you" page material based on their responses, and users can opt to receive email notifications for specific ratings or remarks. Read more | Introducing Merren: the customer survey system that makes it possible for businesses of any size to stay connected with their customers and develop incredible solutions. In a tech landscape that is becoming increasingly demanding, Merren provides a groundbreaking way to survey customers, helping user to build better products and offerings than ever before. Merren gives you access to robust data that can be obtained quickly and easily through popular messaging apps like WhatsApp, Facebook, and Instagram Messenger. This gives customers the uniquely conversational experience they’re looking for – making surveys more enjoyable for participants and giving you quality, timely feedback. No longer do businesses have to rely on traditional methods of conducting surveys. With technology advancing all around us, Merren provides a modern option that is designed to help get ahead of competition when it comes to meeting customer needs and expectations. Despite its various powerful features, Merren is also exceptionally simple; this means can use it without being an expert in tech. The benefits speak for themselves: once implemented into workflow, Merren will provide valuable insights which allow to fine-tune everything from product design to customer support. There has never been an easier or more efficient way to serve base – so don’t miss out on this amazing opportunity! Read more |
Pricing Options |
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SW Score & Breakdown |
89% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
|
79% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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Total Features |
15 Features
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8 Features
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Common Features for All |
360 Degree Feedback
Custom Survey URLs
Data Analysis Tools
Email Distribution
Embeddable Survey
Kiosk Survey
Mobile Survey
Multiple Question Types
Offline Response Collection
Online Survey
Question Branching
Question Library
Site Intercept Survey
Skip Logic
Support Audio / Images / Video
Survey Templates
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360 Degree Feedback
Custom Survey URLs
Data Analysis Tools
Email Distribution
Embeddable Survey
Kiosk Survey
Mobile Survey
Multiple Question Types
Offline Response Collection
Online Survey
Question Branching
Question Library
Site Intercept Survey
Skip Logic
Support Audio / Images / Video
Survey Templates
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Organization Types Supported |
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Platforms Supported |
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Modes of Support |
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API Support |
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User Rating |
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Rating Distribution |
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User Sentiments |
Ease of Use, Excellent Customer Support, Seamless Integrations, Customizable Surveys Limited Reporting Functionality, Occasional Software Glitches, Lack of Certain Features, Limited Survey Customization Options |
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Review Summary |
User reviews consistently praise SimpleSat for its ease of use, integration with various platforms like Zendesk and Autotask, and its exceptional customer support. The platform is appreciated for its ability to quickly gather customer satisfaction data, which helps businesses improve customer service and identify areas for improvement. Some users note a desire for more advanced reporting functionality and customization options, but overall, SimpleSat is considered a valuable tool for managing customer feedback and enhancing customer experience. |
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Read All User Reviews |
AI-Generated from the text of User Reviews
Pricing Options |
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Pricing Plans
Monthly Plans
Annual Plans
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Standard $109.00 $119.00 per month Pro $229.00 $249.00 per month Elite $459.00 $499.00 per month Enterprise Custom |
Startup $39.00 $49.00 per month Pro $79.00 $99.00 per month Business $159.00 $199.00 per month Enterprise Custom |
View Detailed Pricing
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View Detailed Pricing
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Videos |
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Company Details | Located in: Seattle, Washington Founded in: 2016 | Located in: Dover, Delaware |
Contact Details |
Not available |
+1 878-788-7688 |
Social Media Handles |
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