Simplesat vs Feedbackwave Comparison

89% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Simplesat

Survey/ User Feedback Software

4.9 190 user ratings

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72% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Feedbackwave

Survey/ User Feedback Software

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Overview

Description

Simplesat is a cloud-based customer satisfaction survey tool that allows users to create and distribute satisfaction surveys with a one click. CSAT and CES (Customer Effort Score) surveys can be embedded in email signatures or helpdesks, and Net Promoter Score (NPS) surveys can be sent quarterly by email. Simplesat allows users to create one-click CSAT surveys in ConnectWise, Autotask, Zendesk, and other helpdesk and professional services automation (PSA) systems to record client feedback. Users may sync or import customers from ConnectWise, Autotask, Intercom, Infusionsoft, and other sources to monitor customer loyalty through quarterly NPS surveys. The dashboard on Simplesat gives consumers insight into survey replies and allows them to detect problem areas and bright spots. With the real-time feedback widget, users can write positive testimonials on their websites. Customers can receive different follow-up and "thank you" page material based on their responses, and users can opt to receive email notifications for specific ratings or remarks. Read more

Integrate the HTML widget on your website with one simple line of code. Start collecting valuable user feedback today. Create multiple projects, each with its own feedback widget. Be notified by email once the user feedback is coming in. Additionally, you can manage the feedback within the admin interface. Get started for free and give it a try. No credit card is required. Read more

Pricing Options

Free Trial Available
Starts at $109.00. Offers Custom plan.

Free Trial Not Available
Starts at $9.00. Offers Free-forever plan.

SW Score & Breakdown

89% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

97%
Reviews

78%
Momentum

68%
Popularity

79%

72% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

68%
Reviews

60%
Momentum

62%
Popularity

62%

Features

Total Features	15 Features	3 Features
Common Features for All	360 Degree Feedback Captures and centralizes a holistic feedback of the target audience that helps in making business decisions. Custom Survey URLs Enables you to create an URL for the survey that is easy to remember so that the respondents can get access to the link Data Analysis Tools Analyze feedbacks collected from both structured and unstructured sources in real-time Email Distribution This feature lets you send a custom email invitation for the survey to the respondents Embeddable Survey It enables you to directly include your surveys on your own website Kiosk Survey This feature lets you run your survey on a dedicated survey kiosk, such as on a tablet or iPad Mobile Survey A feature that optimizes your surveys for Android, iPhone, iPad so that you can create and deploy surveys on the go Multiple Question Types These question patterns are aimed at collecting statistical data from the respondents with accuracy Offline Response Collection This feature lets you store all the collected data locally on the tablet, smartphone and mobile devices without the access of internet Online Survey Lets you run your survey through email, social media platforms, web forms, polls, quizzes and posts Question Branching Allows respondents to screen questions and give answer to the relevant questions only Site Intercept Survey Captures value from your website visitors with targeted, engaging messages Skip Logic It hides the irrelevant pages or questions based on previous responses. Support Audio / Images / Video Includes audio/ video/ images into the survey questionnaires to make it interactive Survey Templates Survey Templates consist of a complete set of questions using which you can start building surveys without spending much time. + 12 More - Show Less	360 Degree Feedback Captures and centralizes a holistic feedback of the target audience that helps in making business decisions. Custom Survey URLs Enables you to create an URL for the survey that is easy to remember so that the respondents can get access to the link Data Analysis Tools Analyze feedbacks collected from both structured and unstructured sources in real-time Email Distribution This feature lets you send a custom email invitation for the survey to the respondents Embeddable Survey It enables you to directly include your surveys on your own website Kiosk Survey This feature lets you run your survey on a dedicated survey kiosk, such as on a tablet or iPad Mobile Survey A feature that optimizes your surveys for Android, iPhone, iPad so that you can create and deploy surveys on the go Multiple Question Types These question patterns are aimed at collecting statistical data from the respondents with accuracy Offline Response Collection This feature lets you store all the collected data locally on the tablet, smartphone and mobile devices without the access of internet Online Survey Lets you run your survey through email, social media platforms, web forms, polls, quizzes and posts Question Branching Allows respondents to screen questions and give answer to the relevant questions only Site Intercept Survey Captures value from your website visitors with targeted, engaging messages Skip Logic It hides the irrelevant pages or questions based on previous responses. Support Audio / Images / Video Includes audio/ video/ images into the survey questionnaires to make it interactive Survey Templates Survey Templates consist of a complete set of questions using which you can start building surveys without spending much time.

Technical Details

Organization Types Supported	Large Enterprises Medium Business Small Business	Large Enterprises Medium Business Small Business
Platforms Supported	SaaS/Web/Cloud	SaaS/Web/Cloud
Modes of Support	Business Hours Online	Business Hours Online
API Support	Available	NA

Reviews & Ratings

User Rating	4.9/5 190 user ratings	Not Available
Rating Distribution	Excellent 85.8% Very Good 13.2% Average 1.1% Poor 0% Terrible 0%	Not Available
User Sentiments	Ease of Use, Excellent Customer Support, Seamless Integrations, Customizable Surveys Limited Reporting Functionality, Occasional Software Glitches, Lack of Certain Features, Limited Survey Customization Options	Not Available
Review Summary	User reviews consistently praise SimpleSat for its ease of use, integration with various platforms like Zendesk and Autotask, and its exceptional customer support. The platform is appreciated for its ability to quickly gather customer satisfaction data, which helps businesses improve customer service and identify areas for improvement. Some users note a desire for more advanced reporting functionality and customization options, but overall, SimpleSat is considered a valuable tool for managing customer feedback and enhancing customer experience.	Not Available
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Pricing

Pricing Options	Free Trial Available Starts at $109.00. Offers Custom plan.	Free Trial Not Available Starts at $9.00. Offers Free-forever plan.
Pricing Plans Monthly Plans Annual Plans	Standard $109.00 $119.00 per month Pro $229.00 $249.00 per month Elite $459.00 $499.00 per month Enterprise Custom	FREE Free PRO $9.00 $9.00 per month
	View Detailed Pricing	View Detailed Pricing

Alternatives

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