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87% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more ![]()
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91% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more ![]()
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Description | SherpaDesk is an advanced helpdesk software that offers comprehensive all rounder support to business houses engaged with IT Management, Education, Accounting and Consulting services. The software creates a detailed combination of business relevant tools such as helpdesk ticketing, analytics, project management, invoicing, easy billing, time tracking and more facilitating enhanced operation. An intuitive and accurate ticketing system makes it easy for organizations to receive, respond and report on an individual support ticket generated by customers in a hassle-free manner. Along with this, the software also helps to keep the projects on track. Business houses will never miss their billable dates with the help of the time tracking feature offered by the particular solution. An asset management tool within SherpaDesk facilitates active integrations with external billing platforms ensuring accurate monitoring of the same. Payments and invoice related transactions can be processed using the billing module of the software. Its data reporting feature enables proper analysis and relevant decision making. Read more | HubSpot's Service Hub is a comprehensive, cloud-based Help Desk solution designed to revolutionize customer service. With an array of robust tools, it empowers businesses to deliver unparalleled and efficient customer experiences at any scale. The platform is intuitive and integrates seamlessly with the company's operations, facilitating a self-service approach that customers appreciate. By implementing Service Hub, not only to streamline the support processes, but also cultivate a community of satisfied advocates, eager to spread the word about the exceptional service. This turnkey solution is the linchpin for building lasting customer relationships and fostering business growth through positive engagement. Read more |
Pricing Options |
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SW Score & Breakdown |
87% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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91% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
|
SaaSworthy Awards | # 10 Highly Rated # 15 Fastest Growing | # 9 Fastest Growing # 20 Highly Rated |
Total Features |
14 Features
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18 Features
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Common Features for All |
Alerts (Escalation)
Automated Routing
Community Forums
Contract (SLA Management)
Customizable Branding
Document Storage
Incident Management
Knowledge Base
Known Issue Management
Live Chat
Macros (Templated Responses)
Multi-Channel Communication
Self Service Portal
Social Media Integration
Surveys & Feedback
Ticket Management
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Alerts (Escalation)
Automated Routing
Community Forums
Contract (SLA Management)
Customizable Branding
Document Storage
Incident Management
Knowledge Base
Known Issue Management
Live Chat
Macros (Templated Responses)
Multi-Channel Communication
Self Service Portal
Social Media Integration
Surveys & Feedback
Ticket Management
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Unique Features |
AI Assistant
Multi-language Support
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AI Assistant
Multi-language Support
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Organization Types Supported |
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Platforms Supported |
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Modes of Support |
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API Support |
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User Rating |
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Rating Distribution |
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User Sentiments |
Excellent Customer Support, Ease of Use, Quick Ticket Creation, Comprehensive Features Limited Mobile App Functionality, Lack of Detailed Documentation, Confusing Configuration Options, Limited Customization Options |
User Friendly Interface, Extensive Integrations, Robust Knowledge Base, Workflow Automation Limited Knowledge Base Customization, Inconsistent Notifications, Ticket Management Limitations, Customer Portal Limitations |
Review Summary |
Users praise SherpaDesk for its user-friendly interface, ease of use, and robust features that streamline customer relationship management (CRM) processes. They appreciate the customizable dashboards, comprehensive reporting capabilities, and seamless integration with other business applications. Many users also highlight the excellent customer support, noting the prompt and helpful responses they received. However, some users mention occasional bugs and glitches that require attention, as well as a need for more in-depth reporting options. Overall, SherpaDesk is generally well-received for its user-centric design, efficient functionality, and positive customer support experience. |
Users praise HubSpot Service Hub for its comprehensive features and user-friendly interface. They appreciate the ease of use, customization options, and integration with other HubSpot products. The software's ability to streamline customer service processes, automate tasks, and provide valuable insights is also highlighted. However, some users express concerns about the occasional glitches, limited reporting capabilities, and the need for a dedicated implementation team for complex setups. Overall, HubSpot Service Hub is a popular choice for businesses seeking an all-in-one customer service solution. |
Read All User Reviews | Read All User Reviews |
AI-Generated from the text of User Reviews
Pricing Options |
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Pricing Plans
Monthly Plans
Annual Plans
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Single Agent Free Base Camp $39.00 $39.00 per month High Camp $49.00 $49.00 per month Contractors License $9.00 $9.00 Per Tech |
Free (For Individuals & Small Teams) Free Service Hub Starter (For Individuals & Small Teams) $15.00 $20.00 per month Starter Customer Platform (For Individuals & Small Teams) $15.00 $20.00 per month Service Hub Professional (For Individuals & Small Teams) $90.00 $100.00 per month Service Hub Professional (For Businesses & Enterprises) $90.00 $100.00 per month Service Hub Enterprise (For Businesses & Enterprises) $150.00 $150.00 per month |
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View Detailed Pricing
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Screenshots |
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Videos |
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Company Details | Located in: San Francisco, California Founded in: 2012 | Located in: Cambridge, Massachusetts - 02141 Founded in: 2006 |
Contact Details |
+1 866-996-1200 |
+1 888-482-7768 |
Social Media Handles |
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Not available |
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