Sharpen vs Provana Speech Analytics Comparison

81% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Sharpen

Call Center Software

4.2 83 user ratings

View Details

73% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Provana Speech Analytics

Call Center Software

View Details

Overview

Description

Sharpen is a contact centre management platform that enables companies to create perfect customer experiences. The platform can be used to coach and develop agents and provide them with the needed autonomy and tools, so they can work at their best level. Further, companies can provide their agents with complete customer information that helps to make better decisions. Thus making every customer touchpoint more personal. Sharpen allows users to plan and implement interactions and workflows with their business partners who share the same goals, which also improves the chances of overall success. The platform lets users streamline their processes, cut overhead costs and eliminate on-premises hardware expenses. It also offers custom reports to individual companies containing detailed insights that help them to take the right actions and make informed decisions. Thus improving the overall experiences of both agents and customers. Furthermore, Sharpen is a HIPAA, ISO27001 and SOC 2 Type II compliant platform through which it offers exceptional data security and privacy to individual users. Read more

Provana Speech Analytics is a call centre platform that provides AI-powered call monitoring that is both less expensive and more effective. It automatically monitors and rates every call, giving you a clear picture of which calls to prioritise and decreasing the need for monitoring activities. With Provana Speech Analytics, managers, supervisors, and agents can acquire performance metrics automatically. Agents get real-time feedback with unique indications and alarms, allowing them to swiftly improve their performance and client experience. A team implements administers, and continuously maintains a cloud-based platform. There is no setup fee, and there is no need for IT infrastructure or an in-house team. The software enables you to quickly and simply assess each conversation to guarantee that all regulatory requirements are followed, reducing the chances of fines. With dashboards and agent scorecards tailored to your company's individual performance measures, you may tailor it to your needs. Additionally, the platform turns calls into machine-readable transcripts for customised categorization based on keywords, thanks to powerful speech recognition technology. Read more

Pricing Options

Free Trial Not Available

Free Trial Not Available
Offers Custom plan.

SW Score & Breakdown

81% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

80%
Reviews

75%
Momentum

65%
Popularity

71%

73% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

69%
Reviews

60%
Momentum

61%
Popularity

76%

Features

Total Features	5 Features	2 Features
Common Features for All	Auto Call Recording Automatically records all the ongoing calls. Call Monitoring Allows you listen to all inbound and outbound calls. IVR Support Interactive voice recognition routes the caller to the right agent Inbound Call Center Allows you to receive an incoming call from customers Predictive Dialer Automatically dials to list of phone numbers Progressive Dialer Auto dials and connects agents to calls answered by live persons Queue Management (Calls) Allows you to control call queues and distributes call equally + 2 More - Show Less	Auto Call Recording Automatically records all the ongoing calls. Call Monitoring Allows you listen to all inbound and outbound calls. IVR Support Interactive voice recognition routes the caller to the right agent Inbound Call Center Allows you to receive an incoming call from customers Predictive Dialer Automatically dials to list of phone numbers Progressive Dialer Auto dials and connects agents to calls answered by live persons Queue Management (Calls) Allows you to control call queues and distributes call equally

Technical Details

Organization Types Supported	Large Enterprises Medium Business Small Business	Large Enterprises Medium Business Small Business
Platforms Supported	SaaS/Web/Cloud	SaaS/Web/Cloud
Modes of Support	24/7 (Live rep) Online	24/7 (Live rep) Online
API Support	Available	NA

Reviews & Ratings

User Rating	4.2/5 83 user ratings	Not Available
Rating Distribution	Excellent 55.4% Very Good 26.5% Average 9.6% Poor 3.6% Terrible 4.8%	Not Available
	Read All User Reviews

AI-Generated from the text of User Reviews

Pricing

Pricing Options	Free Trial Not Available	Free Trial Not Available Offers Custom plan.
Pricing Plans Monthly Plans Annual Plans	Sharpen Voice $5.00 $5.00 Sharpen Connect $15.00 $15.00 Sharpen Empower $109.00 $109.00	Provana Speech Analytics Custom
	View Detailed Pricing	View Detailed Pricing

Alternatives

	Call Center Studio 4.8 130 ratings Sharpen Vs Call Center Studio HoduCC 4.8 20 ratings Sharpen Vs HoduCC Dialer360 4.7 19 ratings Sharpen Vs Dialer360 TelebuHub Sharpen Vs TelebuHub Aircall 4.2 1,579 ratings Sharpen Vs Aircall	SmartSpeech 5 1 ratings NeoSound Intelligence 4.5 2 ratings SpeechIQ Callision CallMiner Eureka 4.7 191 ratings
	View All Sharpen Alternatives	View All Provana Speech Analytics Alternatives