|
87% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more ![]()
Get Free Advice
|
78% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more ![]()
Get Free Advice
|
Description | With ServiceNow Customer Service Management (CSM), can create effortless customer experiences that span the entire journey, from initial issue to resolution. CSM unifies front, middle, and back offices on a single platform, empowering teams to proactively address customer issues and instantly handle common customer requests. Increased customer satisfaction, reduced case volume, and lower costs. Read more | Fernand is the latest breakthrough in productivity tools. It’s a one-of-a-kind machine that has been engineered and crafted to make completing tasks faster and more efficient than ever before. Hundreds of design decisions, engineering optimizations, and carefully chosen features have come together to give users an unparalleled experience. Whether they need to work from home or collaborate on large projects in the office – Fernand can help speed up their workflow. It’s a reliable partner, allowing them to take on more tasks and finish them quicker than ever before. And with its intuitive interface and easy setup, anyone can jump-start their productivity right away. So don’t limit yourself unlock their potential today with Fernand. Read more |
Pricing Options |
|
|
SW Score & Breakdown |
87% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
|
78% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
|
Total Features |
17 Features
|
10 Features
|
Common Features for All |
Alerts (Escalation)
Automated Routing
Community Forums
Contract (SLA Management)
Customizable Branding
Document Storage
Incident Management
Knowledge Base
Known Issue Management
Live Chat
Macros (Templated Responses)
Multi-Channel Communication
Self Service Portal
Social Media Integration
Surveys & Feedback
Ticket Management
|
Alerts (Escalation)
Automated Routing
Community Forums
Contract (SLA Management)
Customizable Branding
Document Storage
Incident Management
Knowledge Base
Known Issue Management
Live Chat
Macros (Templated Responses)
Multi-Channel Communication
Self Service Portal
Social Media Integration
Surveys & Feedback
Ticket Management
|
Unique Features |
AI Assistant
|
AI Assistant
|
Organization Types Supported |
|
|
Platforms Supported |
|
|
Modes of Support |
|
|
API Support |
|
|
User Rating |
|
Not Available
|
Rating Distribution |
|
Not Available
|
Review Summary |
ServiceNow receives praise for its robust IT service management capabilities, streamlined workflow automation, and user-friendly interface. Users appreciate its scalability and ability to enhance various business processes. Continuous updates and responsive customer support contribute to a positive overall experience. However, some users find its intricate configurations challenging to learn, and the cost of implementation and licensing can be a concern for smaller organizations. A desire for more straightforward customization options has also been expressed. |
Not Available
|
Read All User Reviews |
AI-Generated from the text of User Reviews
Pricing Options |
|
|
Pricing Plans
Monthly Plans
Annual Plans
|
Standard Custom Professional Custom Enterprise Custom |
Fernand $29.00 $29.00 per user / month |
View Detailed Pricing
|
View Detailed Pricing
|
Screenshots | Not Available |
![]() |
Videos |
![]() |
Not Available |
Company Details | Located in: Santa Clara, California Founded in: 2004 | Located in: Paris, France |
Contact Details |
+1 408-501-8550 https://www.servicenow.com/products/customer-service-management.html |
Not available |
Social Media Handles |
Not available |
|
Looking for the right SaaS
We can help you choose the best SaaS for your specific requirements. Our in-house experts will assist you with their hand-picked recommendations.
Want more customers?
Our experts will research about your product and list it on SaaSworthy for FREE.