ServiceTitan |
87% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more 
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83% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more 
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| Description | ServiceMax is a leading asset-centric field service management software which helps companies in maximising the performance of individual assets and differentiate their services. The software offers a 360-degree view of individual assets enabling companies to enhance innovation with every product release, maximize renewals and attach rates of individual contracts. Further, enterprises also get access to contract and warranty management solution to avoid revenue leakage and enhance the growth of their service revenue in an efficient manner. It also ensures commitments of SLA are met on time and eliminate revenue losses, caused by unwarranted free work. The solution helps in the maintenance of optimal inventory listing, improvement of contract margins with renovated parts and in automating return activities. With ServiceMax’s contractor management feature, users can share information with their partners in a secured manner and also get to monitor the services undertaken by their individual partners as well. Businesses around the world are moving to ServiceMax to maintain higher productivity, higher revenue, a better user experience, safer business communications and better performance. Read more | Salesforce Field Service is a field service optimization solution that boosts productivity both online and offline, with field service designed to handle any situation. It enables you to schedule field services easily, cut costs, and increase efficiency along with providing remote support that can help you expand your business. With Salesforce Field Service, customers can use a customer portal to arrange phone and video appointments right away. By intelligently assigning the right personnel to the relevant projects based on talents, geography, and business regulations, you can leverage automation to prioritise vital jobs and save employees time with this software. It further enables the dispatchers to gain full insight into the mobile workforce and each job on a single screen that increases efficiency. Users can also utilise image recognition with Einstein Vision to quickly identify assets and parts in photos. You can automatically prescribe the proper set up steps for technicians based on an image's classification. Additionally, you can attach timesheets, pertinent specs, inventory, and knowledge articles to the app before workers approach a project site to enhance first-time fix rates with Salesforce. Read more |
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| SW Score & Breakdown |
87% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
|
83% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
|
| SaaSworthy Awards | # 5 Fastest Growing # 6 Most Popular |
Not Available
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| Total Features |
8 Features
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7 Features
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| Common Features for All |
Analytics (Workforce)
Billing and Invoicing
Claims Management
Compliance Management
Document Management
Inventory Management
Job Scheduling
Offline Reporting
Real-time Job Tracking
Reporting
Route Optimization
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Analytics (Workforce)
Billing and Invoicing
Claims Management
Compliance Management
Document Management
Inventory Management
Job Scheduling
Offline Reporting
Real-time Job Tracking
Reporting
Route Optimization
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| User Sentiments |
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Ease of Scheduling, Real-Time Visibility & Tracking, Comprehensive Data Integration, Efficient Mobile App Mobile App Performance Issues, Complex Setup & Configuration, Limited Customization Options, High Cost |
| Review Summary |
Not Available
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Users applaud Salesforce Field Service for its robust set of features, user-friendly interface, and seamless integration with other Salesforce products. Praises also go to its efficient scheduling, real-time tracking, and effortless mobile accessibility. However, some users express concerns about occasional glitches, limited customization options, and the need for better training materials. Overall, Salesforce Field Service is a reliable and feature-rich solution for field service management, but it has room for improvement in terms of user experience and customization flexibility. |
| Pros & Cons |
Not Available
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| Read All User Reviews | Read All User Reviews |
AI-Generated from the text of User Reviews
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Pricing Plans
Monthly Plans
Annual Plans
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ServiceMax Custom |
Essentials $25.00 $25.00 per user / month Professional $75.00 $75.00 per user / month Enterprise $150.00 $150.00 per user / month Unlimited $300.00 $300.00 per user / month |
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View Detailed Pricing
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View Detailed Pricing
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| Screenshots |
+ 1 More
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| Videos |
+ 1 More
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| Company Details | Located in: Pleasanton, California | Located in: San Francisco, California |
| Contact Details |
+1 800 756 4960 |
+1-800-667-6389 https://www.salesforce.com/products/service-cloud/field-service/ |
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What are the key differences between ServiceMax and Salesforce Field Service?
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