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Overview

Description ServiceChannel is a work order manager that lets users track, manage, and automate work orders across all locations. It helps the facilities management team to manage and maintain work through a single dashboard. In fact, it offers complete visibility into every step associated with the facilities management team and other staff. The software automates the entire work order processes, and helps to track and manage service requests, monitors real-time updates, and provides feedback too. It improves performances, lowers costs and boosts efficiency through the maintenance and repair processes. This software helps the teams to find the right contractor for management. Next, it aids in managing the services that users need in different situations. Besides this, it looks into the automated payment procedures; and analyzes the data and analytics thoroughly. The software comes with a line of features like online and telephone-based service requests, on-site check-ins/check-outs, automated processes, contractor initiated work orders, customized dashboard, Metric-based NTE controls, etc. ServiceChannel willingly supports the facility management teams during every step, right from submission to fulfillment, reviewing, and invoicing processes successfully. Read more Essensys is a workspace software that enables its users to derive maximum efficiency throughout the entire lifecycle of the customer management process. The software helps its users to remove complexities of a multi-faceted business model and hence better position their brands to scale. It also provides its users with enterprise-grade services and technologies to future proof their operations for the needs and requirements of the occupiers. The simple processes and easy to deliver services enable users to keep their members and staff productive and agile. One can ensure the day to day functionality with enhanced visibility and control through the software. Essensys helps its users to increase occupancy rates and revenues by driving sales strategies and tracking KPIs in real-time. The software delivers services and infrastructures that help members be more self-sufficient and productive, resulting in better experiences. Users can focus on assisting the members as the simplified process, and real-time management of services and space gives them more control. Read more
Pricing Options
  • Free Trial Not Available
  • Offers Custom plan.
  • Free Trial Not Available
  • Starts at $299.00.

Technical Details

Organization Types Supported
  • Large Enterprises
  • Medium Business
  • Small Business
  • Large Enterprises
  • Medium Business
  • Small Business
Platforms Supported
  • SaaS/Web/Cloud
  • Mobile - Android
  • Mobile - iOS
  • SaaS/Web/Cloud
  • Mobile - Android
  • Mobile - iOS
Modes of Support
  • 24/7 (Live rep)
  • Business Hours
  • Online
  • 24/7 (Live rep)
  • Business Hours
  • Online
API Support
  • NA
  • Available

Reviews & Ratings

User Rating
4.3/5 325 user ratings
4.5/5 4 user ratings
Rating Distribution
  • Excellent

    49.8%
  • Very Good

    36%
  • Average

    11.1%
  • Poor

    1.2%
  • Terrible

    1.8%
  • Excellent

    50%
  • Very Good

    50%
  • Average

    0%
  • Poor

    0%
  • Terrible

    0%
User Sentiments

    Work Order Management, Reporting Features, Preventative Maintenance Module, Ease of Use

    Mobile App Functionality, Customer Support, User Interface Complexity, Slow Response Time

    Not Available
Review Summary

Users applaud ServiceChannel's user-friendly interface, efficient work order management capabilities, and robust reporting and analytics features. Its mobile app enhances field service operations, and integration options extend its functionality. While some users report occasional glitches and a learning curve, overall, ServiceChannel is praised for streamlining communication, improving technician productivity, and enhancing customer satisfaction. Its ability to manage complex service processes and provide real-time visibility is highly valued.

Not Available
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AI-Generated from the text of User Reviews

Pricing

Pricing Options
  • Free Trial Not Available
  • Offers Custom plan.
  • Free Trial Not Available
  • Starts at $299.00.
Pricing Plans
Monthly Plans Annual Plans

ServiceChannel Custom

ESSENTIAL (Connect) $950.00 $950.00 per month

GROWTH (Connect) $1,450.00 $1,450.00 per month

ENTERPRISE (Connect) $1,950.00 $1,950.00 per month

ESSENTIAL (Operate) $299.00 $299.00 per month

GROWTH (Operate) $499.00 $499.00 per month

ENTERPRISE (Operate) $749.00 $749.00 per month

 
View Detailed Pricing
View Detailed Pricing

Screenshots & Videos

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Vendor information

Company Details Located in: Pleasanton, California Located in: New York, New York
Contact Details

1-800-508-6695

https://servicechannel.com/

646 931 5500

https://essensys.tech/

Social Media Handles

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