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96% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Segment logo
Customer Data Platform (CDP)

4.6 803 user ratings

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98% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

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Overview

Description Segment is a customer data analytics and management solution that helps you understands customer data from multiple sources. The application integrates with hundreds of other apps and collects data from these applications to a single platform. It also retrieves data from your websites and devices, such as mobile phones, tablets, browsers, smart watches, iBeacons, and televisions. Segment is designed explicitly for B2B service providers who need a powerful and easy-to-use analytics tool to understand better and manage their data. Segment makes it easy to capture data from each touchpoint and send it to each tool without having to learn, test, or implement a new API each time. This solution helps your organization easily integrate and manage scanning tools without having to open, close, or exit the system. As data analytics becomes a simpler process, Segment reduces the need for marketers to trust high-tech specialists to help them because they can now administer analytics tools. Read more Amperity is a smart tool for optimizing campaigns and building long-term relationships with your customers. It gives predictive insights on customer’s buying patterns, product preferences, channels, and much more – all this makes it easy for marketing teams. Users can automate their campaigns, making things simple and easy. It helps brands and businesses understand their customers better by analyzing customer behavior. It provides users with a platform where they can gain access to several individual-level attributes to feed analytics such as modeling environments, data lakes, and business intelligence tools. It gives important business insights about customers by empowering users with reporting, data visualization, and fast SQL. Compliance teams can also use the platform to keep important assets safe and secure at every stage. Users can pull up customer information from every system, making it easy to collect and deliver relevant data for audits. The system comes with AI-powered models that are fine-tuned to the changing customer behavior to help brands stay on top of the game. Read more
Pricing Options
  • Free Trial Not Available
  • Offers Custom plan.
  • Free Trial Not Available
  • Offers Custom plan.
SW Score & Breakdown

96% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    85%
  • Reviews
    100%
  • Momentum
    64%
  • Popularity
    92%

98% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    100%
  • Reviews
    81%
  • Momentum
    67%
  • Popularity
    89%

Features

Total Features
7 Features
13 Features
Common Features for All
    360-degree Customer view Aggregates entire customer data attributes from various touchpoints into a single dashboard.
    Audience Builder Allows to segment the customers/subscribers using attributes and personas.
    Behavior Tracking A tracking tool that facilitates fostering positive customer reaction
    Data Cleansing Helps in verifying/correcting/modifying inaccurate or coarse data from database
    Data Enrichment A value-addition process of improving lead quality with new attributes.
    Data Orchestration Automated process to integrate and sync data across multiple marketing channels
    Data Source Import customer data from several sales and marketing channels
    Email Marketing Helps to do email marketing and customizes emails to make a good impression to audiences
    GDPR Compliance Makes the website compliant to General Data Protection Regulation 2016/679 that offers privacy to all users in the European Union
    Hyper Targeting Delivering Ad content to extremely relevant interest group segments.
    Identity Graph Create a correlation between individuals with identical match groups.
    Landing Pages Enables you to create an attractive platform where your subscribers will be directed to upon clicking on a link in the email
    Multi-step Marketing Create a campaign flow or storyboard by adding numerous campaign elements.
  • + 4 More - Show Less
    • 360-degree Customer view Aggregates entire customer data attributes from various touchpoints into a single dashboard.
      Audience Builder Allows to segment the customers/subscribers using attributes and personas.
      Behavior Tracking A tracking tool that facilitates fostering positive customer reaction
      Data Cleansing Helps in verifying/correcting/modifying inaccurate or coarse data from database
      Data Enrichment A value-addition process of improving lead quality with new attributes.
      Data Orchestration Automated process to integrate and sync data across multiple marketing channels
      Data Source Import customer data from several sales and marketing channels
      Email Marketing Helps to do email marketing and customizes emails to make a good impression to audiences
      GDPR Compliance Makes the website compliant to General Data Protection Regulation 2016/679 that offers privacy to all users in the European Union
      Hyper Targeting Delivering Ad content to extremely relevant interest group segments.
      Identity Graph Create a correlation between individuals with identical match groups.
      Landing Pages Enables you to create an attractive platform where your subscribers will be directed to upon clicking on a link in the email
      Multi-step Marketing Create a campaign flow or storyboard by adding numerous campaign elements.
  • + 10 More - Show Less
  • Technical Details

    Organization Types Supported
    • Large Enterprises
    • Medium Business
    • Small Business
    • Large Enterprises
    • Medium Business
    • Small Business
    Platforms Supported
    • SaaS/Web/Cloud
    • Mobile - Android
    • Mobile - iOS
    • SaaS/Web/Cloud
    • Mobile - Android
    • Mobile - iOS
    Modes of Support
    • Business Hours
    • Online
    • Business Hours
    • Online
    API Support
    • NA
    • Available

    Reviews & Ratings

    User Rating
    4.6/5 803 user ratings
    4.6/5 51 user ratings
    Rating Distribution
    • Excellent

      64.9%
    • Very Good

      30.3%
    • Average

      4.5%
    • Poor

      0.1%
    • Terrible

      0.2%
    • Excellent

      62.7%
    • Very Good

      33.3%
    • Average

      2%
    • Poor

      0%
    • Terrible

      2%
    User Sentiments

      Extensive Integrations, Ease of Use, Reliable Data Collection, Effective Debugger

      High Pricing, Occasional Data Sync Issues, Complex Initial Setup, Limited UI Functionality

      Accurate Customer Identity Resolution, Helpful and Responsive Customer Support Team, Easy-to-Use Interface, Robust Data Integration

      Limited Campaign Reporting, Slow Query Execution Times, Occasional Issues with Platform Stability, Complex Initial Configuration

    Review Summary

    Segment users appreciate its ability to collect customer data from multiple sources and create unified customer profiles. They find it user-friendly, with a clean and intuitive interface. The ability to integrate with other tools and applications is also praised. However, some users have reported issues with data accuracy and reliability, as well as occasional technical glitches. The pricing is considered reasonable for the value provided, but some users have expressed concerns about the lack of a free trial or freemium option. Overall, Segment is seen as a powerful and flexible customer data platform, but it may require some technical expertise to fully utilize its capabilities.

    Amperity is praised for its powerful customer data platform that helps businesses gain a unified view of their customers, enabling better personalization and engagement. Users appreciate the platform's ability to stitch together customer data from various sources, resolve identity issues, and provide actionable insights. They highlight Amperity's user-friendly interface, robust analytics capabilities, and dedicated, responsive support team. However, some users point out limitations like the need for more automation, data hygiene features, and real-time capabilities. Despite these minor drawbacks, Amperity is generally recognized as a valuable tool for businesses seeking to enhance their customer data management and marketing efforts.

    Pros & Cons
    • Unifies customer data from multiple sources
    • User-friendly interface and easy to use
    • Integrates with hundreds of other apps
    • Powerful analytics tools for data insights
    • Reduces the need for technical expertise in data management
    • May require technical expertise to fully utilize its capabilities
    • Some users have reported issues with data accuracy and reliability
    • Occasional technical glitches have been reported
    • Lacks a free trial or freemium option
    • Pricing may not be suitable for all businesses
    • Provides predictive insights on customer behavior
    • Automates marketing campaigns for efficiency
    • Offers a comprehensive platform for customer data analysis
    • Empowers users with reporting, data visualization, and fast SQL
    • Ensures data security and compliance
    • May require technical expertise to fully utilize its capabilities
    • Pricing may not be suitable for all businesses
    • Limited information available on customer support
    • May not be suitable for businesses with complex data requirements
    • Integration with certain systems may require additional effort
      Read All User Reviews Read All User Reviews

    AI-Generated from the text of User Reviews

    Pricing

    Pricing Options
    • Free Trial Not Available
    • Offers Custom plan.
    • Free Trial Not Available
    • Offers Custom plan.
    Pricing Plans
    Monthly Plans Annual Plans

    Connections Custom

    Customer Data Platform (CDP) Custom

    Amperity Starter Service Custom

    Amperity Services PLUS Custom

     
    View Detailed Pricing
    View Detailed Pricing

    Screenshots & Videos

    Screenshots Segment screenshot: Choose your integration in Segment
    + 6 More
    + 3 More
    Videos Video Thumbnail
    + 1 More
    Video Thumbnail
    + 1 More

    Vendor information

    Company Details Located in: San Francisco, CA - 94111 Located in: Seattle, Washington Founded in: 2017
    Contact Details

    +1 415-603-6900

    https://segment.com/

    +1-206-432-8302

    https://amperity.com/

    Social Media Handles

    FAQs

    What are the key differences between Segment and Amperity?

    Segment focuses on data collection and analytics, while Amperity emphasizes customer identity and relationship management.

    What are the alternatives to Segment?

    The top alternatives to Segment are BSI CDP, CustomerLabs CDP, Captain Metrics, Lexer, and euromessage CDP.

    Which SaaS products can Segment integrate with?

    Segment integrates with a wide range of SaaS products, including Apptimize, Freshsales, Hull, Slack, Tableau, Looker, Drift, Kissmetrics, Mixpanel, Drip, Zendesk Support, Evergage, Intercom, Freshdesk, ActiveCampaign, GoSquared, Twilio Flex, Adjust, MailChimp, WebEngage, Mailjet, HubSpot CRM, Google Analytics, LiveChat, Salesforce, Optimizely, Leanplum, VWO Testing, Crazy Egg, and Trustpilot.

    Which product is better for large-scale data management?

    Both Segment and Amperity are suitable for large-scale data management, with features like data warehousing and advanced analytics.

    How do the data enrichment capabilities of these products differ?

    Segment offers pre-built integrations with data enrichment providers, while Amperity has a more customizable approach to data enrichment, allowing users to create their own enrichment rules.

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