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83% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more 
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80% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more 
Get Free Advice
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| Description | Salesforce Field Service is a field service optimization solution that boosts productivity both online and offline, with field service designed to handle any situation. It enables you to schedule field services easily, cut costs, and increase efficiency along with providing remote support that can help you expand your business. With Salesforce Field Service, customers can use a customer portal to arrange phone and video appointments right away. By intelligently assigning the right personnel to the relevant projects based on talents, geography, and business regulations, you can leverage automation to prioritise vital jobs and save employees time with this software. It further enables the dispatchers to gain full insight into the mobile workforce and each job on a single screen that increases efficiency. Users can also utilise image recognition with Einstein Vision to quickly identify assets and parts in photos. You can automatically prescribe the proper set up steps for technicians based on an image's classification. Additionally, you can attach timesheets, pertinent specs, inventory, and knowledge articles to the app before workers approach a project site to enhance first-time fix rates with Salesforce. Read more | goDeskless is a company that can stay connected, efficient, and ahead of the competition. This innovative technology automatically matches the best field worker to each job, guaranteeing that every task is completed with precision and expertise. This mobile video collaboration feature allows for seamless communication between their customers, field agents, and schedulers. No more surprises or delays customers can track the real-time status of their work order, contact their field agent, and receive an estimated time of arrival all from their smartphone. And here's the best part no need to download a mobile app. This easy-to-navigate web app keeps its customers highly connected without any extra hassle. They understand the importance of staying connected in today's fast-paced world. That's why with goDeskless, customers can text, voice call, video call, and track all communications directly from their mobile devices. Read more |
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| SW Score & Breakdown |
83% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
|
80% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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| Total Features |
7 Features
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5 Features
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| Common Features for All |
Analytics (Workforce)
Digital Signature
Inventory Management
Job Scheduling
Offline Reporting
Real-time Job Tracking
Reporting
Route Optimization
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Analytics (Workforce)
Digital Signature
Inventory Management
Job Scheduling
Offline Reporting
Real-time Job Tracking
Reporting
Route Optimization
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| User Rating |
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| Rating Distribution |
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| User Sentiments |
Ease of Scheduling, Real-Time Visibility & Tracking, Comprehensive Data Integration, Efficient Mobile App Mobile App Performance Issues, Complex Setup & Configuration, Limited Customization Options, High Cost |
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| Review Summary |
Users applaud Salesforce Field Service for its robust set of features, user-friendly interface, and seamless integration with other Salesforce products. Praises also go to its efficient scheduling, real-time tracking, and effortless mobile accessibility. However, some users express concerns about occasional glitches, limited customization options, and the need for better training materials. Overall, Salesforce Field Service is a reliable and feature-rich solution for field service management, but it has room for improvement in terms of user experience and customization flexibility. |
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| Read All User Reviews |
AI-Generated from the text of User Reviews
| Pricing Options |
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Pricing Plans
Monthly Plans
Annual Plans
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Essentials $25.00 $25.00 per user / month Professional $75.00 $75.00 per user / month Enterprise $150.00 $150.00 per user / month Unlimited $300.00 $300.00 per user / month |
goDeskless Custom |
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View Detailed Pricing
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View Detailed Pricing
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| Videos |
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+ 1 More
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| Company Details | Located in: San Francisco, California | Located in: Dublin, California |
| Contact Details |
+1-800-667-6389 https://www.salesforce.com/products/service-cloud/field-service/ |
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