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83% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more 
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84% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more 
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| Description | Salesforce Field Service is a field service optimization solution that boosts productivity both online and offline, with field service designed to handle any situation. It enables you to schedule field services easily, cut costs, and increase efficiency along with providing remote support that can help you expand your business. With Salesforce Field Service, customers can use a customer portal to arrange phone and video appointments right away. By intelligently assigning the right personnel to the relevant projects based on talents, geography, and business regulations, you can leverage automation to prioritise vital jobs and save employees time with this software. It further enables the dispatchers to gain full insight into the mobile workforce and each job on a single screen that increases efficiency. Users can also utilise image recognition with Einstein Vision to quickly identify assets and parts in photos. You can automatically prescribe the proper set up steps for technicians based on an image's classification. Additionally, you can attach timesheets, pertinent specs, inventory, and knowledge articles to the app before workers approach a project site to enhance first-time fix rates with Salesforce. Read more | FieldWeb, is the ultimate solution for streamlining their field service management. As a dynamic and powerful tool, FieldWeb is designed to cater to the specific needs of service businesses, allowing them to generate quotes tailored to their unique requirements. Say goodbye to the days of manual scheduling and cumbersome paperwork. With FieldWeb, they can effortlessly schedule new and recurring jobs for their field workers, all while receiving timely reminders for each task. This ensures that their customer complaints are not only addressed promptly but also completed with the highest level of efficiency. They understand that assigning the right job to the right worker is crucial for the success of their business. That's why FieldWeb offers a user-friendly interface that makes it easy to assign tasks to their field workers at the perfect time, guaranteeing on-time completion and customer satisfaction. No more guesswork or delays with FieldWeb, they can confidently manage their workforce and maintain a high level of productivity. But that's not all FieldWeb also automates the generation of invoices upon task completion, streamlining their workflow and eliminating potential revenue leakage. No more paperwork, no more manual data entry - just a seamless and efficient process that allows them to focus on what really matters to their customers. Read more |
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| SW Score & Breakdown |
83% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
|
84% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
|
| Total Features |
7 Features
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9 Features
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| Common Features for All |
Analytics (Workforce)
Attendance Management
Billing and Invoicing
Compliance Management
Document Management
Inventory Management
Job Scheduling
Offline Reporting
Real-time Job Tracking
Reporting
Route Optimization
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Analytics (Workforce)
Attendance Management
Billing and Invoicing
Compliance Management
Document Management
Inventory Management
Job Scheduling
Offline Reporting
Real-time Job Tracking
Reporting
Route Optimization
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| User Rating |
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| Rating Distribution |
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| User Sentiments |
Ease of Scheduling, Real-Time Visibility & Tracking, Comprehensive Data Integration, Efficient Mobile App Mobile App Performance Issues, Complex Setup & Configuration, Limited Customization Options, High Cost |
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| Review Summary |
Users applaud Salesforce Field Service for its robust set of features, user-friendly interface, and seamless integration with other Salesforce products. Praises also go to its efficient scheduling, real-time tracking, and effortless mobile accessibility. However, some users express concerns about occasional glitches, limited customization options, and the need for better training materials. Overall, Salesforce Field Service is a reliable and feature-rich solution for field service management, but it has room for improvement in terms of user experience and customization flexibility. |
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| Read All User Reviews |
AI-Generated from the text of User Reviews
| Pricing Options |
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Pricing Plans
Monthly Plans
Annual Plans
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Essentials $25.00 $25.00 per user / month Professional $75.00 $75.00 per user / month Enterprise $150.00 $150.00 per user / month Unlimited $300.00 $300.00 per user / month |
Base $8.00 $8.00 per user / month Advanced $10.00 $10.00 per user / month Premium $12.00 $12.00 per user / month |
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View Detailed Pricing
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View Detailed Pricing
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| Videos |
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+ 1 More
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| Company Details | Located in: San Francisco, California | Located in: Gurugram, India |
| Contact Details |
+1-800-667-6389 https://www.salesforce.com/products/service-cloud/field-service/ |
+91 93152 28028 |
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