Request Tracker vs Bugpilot Comparison

81% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Request Tracker

Bug Tracking Software

4 10 user ratings

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77% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Bugpilot

Bug Tracking Software

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Overview

Description

Request Tracker receives and manages all email sent to your key email addresses: support, sales, helpdesk, security. Staff can manage ticket replies via email or by using RT’s full web interface. RT 5 brings a new modern, responsive layout with all of the power and familiar features of RT. For developers familiar with Bootstrap, it means it will now be much easier to customize RT's UI or even create your own new themes using the Bootstrap toolkit as a base. Read more

Bugpilot is a tool that helps SaaS teams achieve these goals by providing a platform that is designed to streamline the bug detection and resolution process. With Bugpilot, teams can save time by always having access to key technical information for each bug, including screen recordings and logs, making it easier to reproduce and diagnose the issue. Moreover, Bugpilot's AI-powered bug resolution platform is specifically designed to help modern SaaS teams understand, prioritize, and fix user-facing bugs more effectively. By using Bugpilot, SaaS teams can improve their ability to detect and resolve bugs, which can lead to higher user satisfaction and ultimately, better business outcomes. Read more

Pricing Options

Free Trial Not Available
Offers Custom plan.

Free Trial Available
Starts at $14.00.

SW Score & Breakdown

81% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

80%
Reviews

71%
Momentum

61%
Popularity

70%

77% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

80%
Reviews

60%
Momentum

62%
Popularity

66%

Features

Total Features	5 Features	5 Features
Common Features for All	Bug Assignment An essential activity aims to assign bugs to appropriate developers based on expertise and recency. Dashboard (Bug Tracking) Monitors bug activity and latest updates of an assignment for a team or project Issue Tracking Helps to manage and maintain issue logs and its activity Reports Comes with reporting capabilities and features custom pre-built reports Storage and Retrieval Helps to store, retrieve (search) and organize bug information Task Management Task management is the process of managing a task through its life cycle, including planning, testing, tracking, and reporting. Ticket Management Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved Workflow Management Helps in managing and ensuring smooth flow of the tasks assigned to a team or organization + 2 More - Show Less	Bug Assignment An essential activity aims to assign bugs to appropriate developers based on expertise and recency. Dashboard (Bug Tracking) Monitors bug activity and latest updates of an assignment for a team or project Issue Tracking Helps to manage and maintain issue logs and its activity Reports Comes with reporting capabilities and features custom pre-built reports Storage and Retrieval Helps to store, retrieve (search) and organize bug information Task Management Task management is the process of managing a task through its life cycle, including planning, testing, tracking, and reporting. Ticket Management Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved Workflow Management Helps in managing and ensuring smooth flow of the tasks assigned to a team or organization + 2 More - Show Less

Technical Details

Organization Types Supported	Large Enterprises Medium Business Small Business	Large Enterprises Medium Business Small Business
Platforms Supported	SaaS/Web/Cloud	SaaS/Web/Cloud
Modes of Support	Online	Online
API Support	NA	Available

Reviews & Ratings

User Rating	4/5 10 user ratings	Not Available
Rating Distribution	Excellent 50% Very Good 10% Average 30% Poor 10% Terrible 0%	Not Available
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AI-Generated from the text of User Reviews

Pricing

Pricing Options	Free Trial Not Available Offers Custom plan.	Free Trial Available Starts at $14.00.
Pricing Plans Monthly Plans Annual Plans	Request Tracker Custom	Small $14.00 $14.00 per month Team $49.00 $49.00 per month Bundle $119.00 $119.00 per month Enterprise $399.00 $399.00 per month
	View Detailed Pricing	View Detailed Pricing

Alternatives

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	View All Request Tracker Alternatives	View All Bugpilot Alternatives