Adobe Experience Manager |
83% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more 
View Details
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88% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more 
View Details
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| Description | Reputation Desk is a consolidated and automated platform that enables users to manage their online reputation. This is done by monitoring reviews about the businesses generating new positive reviews and attracting new customers. The tool is capable enough to manage every online directory listing along with numerous social media accounts. All this and more is posted in one centralised location, enabling easier monitoring. Users can get alerts for every review that is posted about their business and they can be responded to by the tool in real time. But, the best feature is the ability to post automated 5-star reviews. This is done by entering client information following which the customer receives an email that they have been asked to leave a review. Thus, positive reviews can be promoted and negative ones can be discarded. Read more | Experience.com has built the most impactful Experience Management Platform (XMP) available anywhere, with features to drive operational and behavioral change, in real-time, during the moments that matter. XMP delivers impactful business outcomes including increased customer satisfaction, brand loyalty, online reputation and visibility, as well as improved employee engagement, and compliance - making every experience matter more. Read more |
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| SW Score & Breakdown |
83% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
|
88% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
|
| Total Features |
7 Features
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6 Features
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| Common Features for All |
Campaign Management
Customer Review Platform
Gamification
Response Management
Review Monitoring
Sentiment Analysis
Social Media Monitoring
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Campaign Management
Customer Review Platform
Gamification
Response Management
Review Monitoring
Sentiment Analysis
Social Media Monitoring
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| Platforms Supported |
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| Modes of Support |
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| User Rating |
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| Rating Distribution |
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| User Sentiments |
Not Available
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Automated Review System, Extensive Integrations, User Friendly Interface, Excellent Customer Service Platform Bugs and Glitches, Confusing Features, Limited Customization Options, Ineffective Social Media Syncing |
| Review Summary |
Not Available
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User reviews for Experience.com highlight its strengths in automated review collection, seamless social media integration, and exceptional customer service. The platform is praised for its ease of use, ability to streamline workflows, and valuable insights into customer satisfaction. However, some users note challenges with the new platform's bugginess and occasional difficulties with customer support responsiveness. While the platform is generally well-received, users suggest focusing on addressing technical glitches and enhancing communication to further elevate the user experience. |
| Read All User Reviews | Read All User Reviews |
AI-Generated from the text of User Reviews
| Pricing Options |
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Pricing Plans
Monthly Plans
Annual Plans
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Reputation Desk Custom |
Experience.com Custom |
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View Detailed Pricing
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View Detailed Pricing
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| Screenshots |
+ 2 More
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Not Available |
| Videos |
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Not Available |
| Company Details | Located in: New York, NY - 10036 | Located in: San Ramon, California Founded in: 2015 |
| Contact Details |
1-877-947-4155 |
(888) 701-4501 |
| Social Media Handles |
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